Human Resource Management: Functions, Applications, and Skill Development Second Edition Test Bank

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Lussier and Hendon,Human Resource Management,2eInstructor ResourceChapter 1: The New Human Resource Management ProcessMultiple Choice1. What were human resource managers typically called in the 1970s and before?A. Personnel managersB. SecretariesC. Executive AssistantsD.Developmental managersE. ClerksAns:ALearning Objective:1-1Cognitive Domain:KnowledgeAnswer Location:Past View of HRMQuestion Type:MC2. Employee engagement is:A. A combination of competition and job satisfactionB. A combination ofwillingness to perform at a high level and job satisfactionC. A combination of willingness to perform at a high level and boldnessD. A combination of competitiveness and boldnessE. A combination of job satisfaction and boldnessAns:BLearning Objective:1-7Cognitive Domain:KnowledgeAnswer Location:Why Study HRM?Question Type:MC3. ______ is a function of getting the job done whenever and however it must be done.A. ProductivityB. EfficiencyC. EffectivenessD. OpportunityE. PreferenceAns:CLearning Objective:1-7Cognitive Domain:KnowledgeAnswer Location:Productivity Centers

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Lussier and Hendon,Human Resource Management,2eInstructor ResourceQuestion Type:MC4. What does HR primarily focus on improving?A. The recruiting of peopleB. The efficiency of peopleC. The effectiveness of peopleD. Thephysical work environment of peopleE. The preferences of peopleAns:BLearning Objective:1-1Cognitive Domain:KnowledgeAnswer Location:Productivity CentersQuestion Type:MC5. Permanent loss of workers in the organization is:A. Job dissatisfactionB. AbsenteeismC. RecidivismD. DepopulationE. TurnoverAns:ELearning Objective:1-7Cognitive Domain:KnowledgeAnswer Location:Critical Dependent VariablesQuestion Type:MC6. Natalie got fired. In other words, what happened?A. Sheexperienced involuntary turnoverB. She experienced voluntary turnoverC. She experienced absenteeismD. She experienced dissatisfactionE. She experienced depopulationAns:ALearning Objective:1-2Cognitive Domain:ComprehensionAnswer Location:Critical Dependent VariablesQuestion Type:MC

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Lussier and Hendon,Human Resource Management,2eInstructor Resource7. Most human resource managers have only been involved in regular HR planning since:A. Companies started coming into existenceB. World War IIC. The industrial revolutionD. The mid-1980sE. The start of theObama administrationAns:DLearning Objective:1-2Cognitive Domain:KnowledgeAnswer Location:The HRM Strategic ViewQuestion Type:MC8. Since 1980, what new era has emerged?A. Information ageB. Industrial ageC. Organization ageD.Manufacturing ageE. Production ageAns:ALearning Objective:1-2Cognitive Domain:KnowledgeAnswer Location:Technology and KnowledgeQuestion Type:MC9. About 90 percent of the growth in the U.S. workforce between 2006 and 2016 is expected tocome from which group?A. 15-to 24-year-oldsB. 25-to 34-year-oldsC. 35-to 44-year-oldsD. 45-to 54-year-oldsE. 55-year-olds and olderAns:ELearning Objective:1-2Cognitive Domain:KnowledgeAnswer Location:Labor DemographicsQuestion Type:MC10. What is one of the certifications HR professionals can obtain?A. ULCB. HHR

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Lussier and Hendon,Human Resource Management,2eInstructor ResourceC. BERD. PHRE. BASAns:DLearning Objective:1-5Cognitive Domain:KnowledgeAnswer Location:The Society for Human Resource Management (SHRM)Question Type:MC11. What is a major organization associated with training and development functions?A. REMEB. ASTDC. TRDVD. ALPHE. MBERAns:BLearning Objective:1-5Cognitive Domain:KnowledgeAnswer Location:Other HR OrganizationsQuestion Type:MC12. Whichorganization mainly deals the compensation, benefits, and performance managementprograms?A. WorldAtWorkB. American Compensation SocietyC. Werther Human ServicesD. Applied Compensation and Benefits AssociationE. Defined Compensation AssociationAns:ALearning Objective:1-5Cognitive Domain:KnowledgeAnswer Location:Other HR OrganizationsQuestion Type:MC13. What is the largest association designed for HR managers?A. American Society for Personnel AdministrationB. Society for Human Resource ManagementC. American Human Resource SocietyD. International Human Management OrganizationE. Certified Human Resource Association

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Lussier and Hendon,Human Resource Management,2eInstructor ResourceAns:BLearning Objective:1-5Cognitive Domain:KnowledgeAnswer Location:The Society for Human Resource Management (SHRM)Question Type:MC14. The _________ section of the practitioner’s model of human resource management describesmanaging safety and health as well as providing ethical and social responsibility guidelines tomembers of the organization.a. Compensatingb. Staffingc. Developing and Managingd. Protecting and ExpandingAns: DLearning Objective:1-6Cognitive Domain:ApplicationAnswer Location:Sections of the ModelQuestion Type:MC15. What is discrimination against a majority group called?A. Low trend discriminationB. Reverse discriminationC. Majority discriminationD. Unsettled discriminationE. Needers discriminationAns:BLearning Objective:1-7Cognitive Domain:KnowledgeAnswer Location:Ethical Issues–Reverse DiscriminationQuestion Type:MC16. Who provides some of the top certifications for HR professionals in the world?A. American Human Resource CertifiersB. General Permit OrganizationC. Human Resource EnforcementD. Human Management Granting InstituteE. Human Resource Certification InstituteAns:ELearning Objective:1-3Cognitive Domain:Knowledge

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Lussier and Hendon,Human Resource Management,2eInstructor ResourceAnswer Location:Society for Human Resource Management (SHRM)Question Type:MC17. Hispanic workers are projected to be about what percentage of the workforce by 2050?A. 2%B. 8%C. 15%D. 24%E. 43%Ans:CLearning Objective:1-2Cognitive Domain:KnowledgeAnswer Location:Labor DemographicsQuestion Type:MC18. Asian workers are projected to be about what percentage of the workforce by 2050?A. 2%B. 8%C. 14%D. 21%E. 34%Ans:BLearning Objective:1-2Cognitive Domain:KnowledgeAnswer Location:Labor DemographicsQuestion Type:MC19. What is the percentage of women in the workforce?A. 35–36%B. 47–48%C. 52–53%D. 57–58 %E. 63–64%Ans:BLearning Objective:1-2Cognitive Domain:KnowledgeAnswer Location:Labor DemographicsQuestion Type:MC

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Lussier and Hendon,Human Resource Management,2eInstructor Resource20. What skill set provides the ability to understand, communicate, and work well withindividuals and groups through developing effective relationships?A. Human relationsB. TechnicalC. ConceptualD. DesignE. BusinessAns:ALearning Objective:1-3Cognitive Domain:KnowledgeAnswer Location:Human RelationsSkillsQuestion Type:MC21. Who controls the processes within theorganization—what the organization does?A. Staff managementB. Line managementC. Clerical workersD. TechniciansE. ScientistsAns:BLearning Objective:1-4Cognitive Domain:KnowledgeAnswer Location:Line vs. Staff ManagementQuestion Type:MC22. Who has the primary responsibility for seeing to the safety and security of the workforce?A. Staff managementB. Clerical workersC. Human Resource managementD. TechniciansE. Line managementAns:ELearning Objective:1-4Cognitive Domain:KnowledgeAnswer Location:Safety and Security of EmployeeQuestion Type:MC23. Which HR specialty involves counseling, conflict resolution, and discipline?A. Staffing

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Lussier and Hendon,Human Resource Management,2eInstructor ResourceB. Training and developmentC. Safety and securityD. Employee relationsE. CompensationAns:DLearning Objective:1-5Cognitive Domain:KnowledgeAnswer Location:Employee RelationsQuestion Type:MC24. Which HR specialty covers the recruiting process and selecting the best candidate?A. Training and developmentB. StaffingC. Labor and industrial relationsD. Ethics and sustainabilityE. Safety and securityAns:BLearning Objective:1-5Cognitive Domain:KnowledgeAnswer Location:StaffingQuestion Type:MC25. Which HR specialty covers Affirmative Action plans andcombats prejudice?A. EEOC and diversity managementB. Safety and securityC. Ethics and sustainabilityD. Compensation and benefitsE. Training and developmentAns:ALearning Objective:1-5Cognitive Domain:KnowledgeAnswer Location:Why Study HRMQuestion Type:MC26. ______ is associated with reporting violations of ethics.A. WhistleblowingB. SustainabilityC. MoralityD. Environmental responsibilityE. Objectiveness

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Lussier and Hendon,Human Resource Management,2eInstructor ResourceAns:ALearning Objective:1-5Cognitive Domain:KnowledgeAnswer Location:Ethics and SustainabilityQuestion Type:MC27. A(n) ________ center is a revenue center that enhances profitability of the organizationthrough enhancing the productivity of the people of the organization.A. CostB. EnhancementC. ProfitD. ProductivityE. DeliveranceAns: DLearning Objective:1-7Cognitive Domain:KnowledgeAnswer Location:Productivity CentersQuestion Type:MC28. ____________ skills include the ability to evaluate a situation, identify alternatives, select areasonable alternative, and make a decision to implement a solution to a problem.A. Human relationsB. TechnicalC. QuantitativeD. Conceptual and designE. BusinessAns:DLearning Objective:1-7Cognitive Domain:KnowledgeAnswerLocation:Conceptual and design skillsQuestion Type:MC29. _________ managers advise line management of the firm in their area of expertise.A. DevelopmentalB. RestrictiveC. LegalD. InformalE. StaffAns:ELearning Objective:1-7

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Lussier and Hendon,Human Resource Management,2eInstructor ResourceCognitive Domain:KnowledgeAnswer Location:Line vs. Staff ManagementQuestion Type:MC30. _____ is an organization that is mainly devoted to compensation and performancemanagement programs.A. National Compensation SocietyB. Employee Remuneration OrganizationC. WorldAtWorkD. Compensation and Performance InternationalE. Federated Human Resource QuartermastersAns:CLearning Objective:1-5Cognitive Domain:KnowledgeAnswer Location:Other HR OrganizationsQuestion Type:MC31. _____ systems can helpcompanies analyze individual applicants for employment, maintaininformation on compensation packages, and capture knowledge from people within thecompany.A. WHANB. HRISC. CLASD. MMISE. NNALAns:BLearning Objective:1-5Cognitive Domain:KnowledgeAnswer Location:Technology and High-Performance Work SystemsQuestion Type:MC32. The ________ function focuses on employee communication and work-related stress.A. Employee relationsB. StaffingC. Ethics and sustainabilityD. Labor and industrial relationsE. Compensation and benefitsAns:ALearning Objective:1-5

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Lussier and Hendon,Human Resource Management,2eInstructor ResourceCognitive Domain:ComprehensionAnswer Location:Employee RelationsQuestion Type:MC33. As a program initiative, _______ is designed to meet all anorganization’s needs for todaywithout sacrificing future generations’ ability to meet their needs.A. EthicsB. ReversibilityC. SoundnessD. EffectivenessE. SustainabilityAns:ELearning Objective:1-5Cognitive Domain:ComprehensionAnswer Location:Ethics and SustainabilityQuestion Type:MC34. ______ is a function of how many organization resources are used in getting the job done.A. ProductivityB. EffectivenessC. EfficiencyD. ElectivenessE. Opportunity costAns:CLearning Objective:1-7Cognitive Domain:KnowledgeAnswer Location:Productivity CentersQuestion Type:MC35. The case of _______ created renewed discussion of reverse discrimination concerning race-based decision making in employment.A. Ricci v. DeStefanoB. Marbury v. MadisonC. Joiner v. General ElectricD. Wards Cove v. AntonioE. Fry v. LincolnAns:ALearning Objective:1-5Cognitive Domain:KnowledgeAnswer Location:Ethical Issues–Reverse Discrimination

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Lussier and Hendon,Human Resource Management,2eInstructor ResourceQuestion Type:MC36. If a 21st century organization can manage its _______ better than its competitors, it has amuch greater chance of being successful—moreprofitable and productive than its competitors—andof creating a competitive advantage.A. EquipmentB. FacilitiesC. Human resourcesD. ConsumablesE. EnvironmentAns: CLearning Objective:1-2Cognitive Domain:ApplicationAnswer Location:Why Study Human Resource Management (HRM)?Question Type:MC37. Studies have shown that companies with high levels of _________ outperformed their peercompanies in operating income, net income growth and earnings per share growth.A. Gross receiptsB. RevenueC. Material and equipmentD. Employee engagementE. Employee trainingAns: DLearning Objective:1-2Cognitive Domain:ComprehensionAnswer Location:Why Study Human Resource Management (HRM)?Question Type:MC38. As the level of employee job satisfaction increases:A. Employee productivity tends to remain the same as peer companies.B. Employee productivity always increases.C. Employee productivity decreases because of the “satiation effect”.D. Employee productivity may or may not increaseE. Employee productivity always decreasesAns: DLearning Objective:1-1Cognitive Domain:ComprehensionAnswer Location:Present View of HRMQuestion Type:MC

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Lussier and Hendon,Human Resource Management,2eInstructor Resource39. Absenteeism:A. Doesn’t really cost the organization any money.B. Has indirect costs such as maintenance of insurance premiums.C. Costs thecompany double because another person must do the absent workers job.D. Has only direct costs associated with it.E. Rarely or never affects job satisfaction of other employeesAns: BLearning Objective:1-2Cognitive Domain:ComprehensionAnswer Location:The HRM Strategic ViewQuestion Type:MC40. When an organization is better than competitors at something that creates value forcustomers, and can maintain that capability for an extended period of time, it is said to have a(n):A. Customer focus.B. Functional specialtyC. Sustainable competitive advantageD. Effective work environmentE. Evidence-based organizationAns: CLearning Objective:1-2Cognitive Domain:ComprehensionAnswer Location:The HRM Strategic ViewQuestion Type:MC41.Knowledge of EEO laws, computer skills, and training methodologies are all examples ofwhich HR skill set?A. Technical skillsB. Human Relations skillsC. Conceptual skillsD. Design skillsE. Business skillsAns: ALearning Objective:1-3Cognitive Domain:KnowledgeAnswer Location:Technical skillsQuestion Type:MC

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Lussier and Hendon,Human Resource Management,2eInstructor Resource42. The employees at EnVision Services complain to their managers that they have little ideaconcerning the skills they need to develop and the career paths for moving up in the company.Which HR function does EnVision need to improve upon?A. Safety and securityB. Labor and industrial relationsC. Employee relationsD. Ethics and sustainabilityE. Training and developmentAns: ELearning Objective:1-5Cognitive Domain:ApplicationAnswer Location:Training and DevelopmentQuestion Type:MC43. Municipal Waste Hauling Inc. management is negotiating with the employees union on anew collective bargaining contract. Which HR function is management engaged in?A. Training anddevelopmentB. Safety and securityC. Labor and industrial relationsD. Employee relationsE. StaffingAns: CLearning Objective:1-5Cognitive Domain:ApplicationAnswer Location:Labor and Industrial RelationsQuestion Type:MC44.Outsourcing/offshoring:A. Is never a necessary business practice.B. Is ethically wrong and unsustainableC. May be a necessary “evil” in order to remain competitiveD. Should be used in all cases where companies can show manufacturing savingsE. Should only be used for servicesAns: CLearning Objective:1-1Cognitive Domain:ComprehensionAnswer Location:Trendsand Issuesin HRMQuestion Type:MC

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Lussier and Hendon,Human Resource Management,2eInstructor Resource45. Which of the following is NOT one of the basic sections of the Practitioner’s Model forHRM?A.How can we reward and maintain our human resources?B. What types of work flows/designs are necessary for increased productivity?C. How does the organization sustain itself over the long-term?D. How do we manage the organizations in human resources successfully?E. Which organizational functions are critical in order to ensure viability over the long-term?Ans: BLearning Objective:1-6Cognitive Domain:ComprehensionAnswer Location:Sections of the ModelQuestion Type:MC46. _____________ are an organization’s most valuable asset.A. MaterialsB. PeopleC. FacilitiesD. Economic ResourcesAns: BLearning Objective:1-1Cognitive Domain:KnowledgeAnswer Location:Why Study HRMQuestion Type:MC47. Forty years ago, HR managers were expected to be:A. “Paper pushers”B. Budget analystsC. Employee relations specialistsD. Labor negotiatorsAns: ALearning Objective:1-1Cognitive Domain:ApplicationAnswer Location:Past View of HRMQuestion Type:MC48. A ____________ is a division ordepartment that generates monetary returns for theorganization.A. Data processing centerB. Collection centerC. Cost center

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