Human Resource Management -, Fourth Canadian Edition Test Bank

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ExamName___________________________________MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.1)The process of ensuring that employees' activities and outputs match the organization'sgoals is called:1)A)strategic management.B)development.C)job analysis.D)quality assurance.E)performance management.Answer:EExplanation:A)B)C)D)E)2)The processing and transmission of digitized HR information, especially using computernetworking and the Internet, is:2)A)self-service.B)human resource information system (HRIS).C)electronic-human resource management (E-HRM).D)reengineering.E)electronic business (e-business).Answer:CExplanation:A)B)C)D)E)3)______________ refers to demonstrating that human resource practices have a positiveinfluence on the company's profits or key stakeholders.3)A)Evidence-based HRB)StrategyC)ComplianceD)Performance managementE)Productivity improvementAnswer:AExplanation:A)B)C)D)E)1

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4)Which of the following is NOT one of the "product lines" of the business of HR withinthe organization?4)A)Strategic partnerB)Administrative services and transactionsC)Business partner servicesD)Credible activistE)All of the choices are product lines of the business of HR.Answer:DExplanation:A)B)C)D)E)5)Which of the following is NOT a typical area of involvement of supervisors andmanagers in HRM?5)A)Design and implement pension plansB)Train, coach, and develop employeesC)Appraise performanceD)Provide a motivational environmentE)Interview and select candidatesAnswer:AExplanation:A)B)C)D)E)6)Human Resource Management develops which of the following that influenceemployees' behaviour?6)A)PracticesB)PoliciesC)LawsD)SystemsE)Policies, "practices," and "systems"Answer:EExplanation:A)B)C)D)E)2

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7)Development programs often focus on:7)A)preparing employees for management responsibility.B)identifying the top qualities employers look for in employees.C)enabling employees to learn job-related knowledge, skills, and behaviour.D)ensuring that employees' activities and outputs match the organization's goals.E)All of the choices are the focus of development programs.Answer:AExplanation:A)B)C)D)E)8)Which one of the following terms describes the best possible fit between a company'ssocial system (people and how they interact) and its technical system (equipment andprocesses)?8)A)High-performance work systemB)Electronic human resource managementC)OutsourcingD)Total quality managementE)Self-service systemAnswer:AExplanation:A)B)C)D)E)9)The focus on employee engagement has had what effect upon recruiting?9)A)It has substantially enhanced employment opportunities for employment equitygroups.B)It has significantly reduced recruiting costs.C)It has created an international labour market.D)It has shifted the focus away from technical skills toward general cognitive andinterpersonal skills.E)It has increased the use of teamwork.Answer:DExplanation:A)B)C)D)E)3

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10)Positions in HRM generally involve work in specialized areas (e.g. recruiting or training)or ___________ who perform a full range of HRM activities.10)A)techniciansB)generalistsC)specialistsD)executivesE)environmentalistsAnswer:BExplanation:A)B)C)D)E)11)Which one of the following statements regarding workforce skills is FALSE?11)A)When employees lack advanced literacy and thinking skills, they may be unable toperform their jobs competently and will experience difficulty adjusting to changesin the workplace.B)The increasing use of computers to do routine tasks has shifted the kinds of skillsneeded by employees.C)Today's employees must be able to handle a variety of responsibilities, interact withcustomers, and think creatively.D)Often when organizations are looking for technical skills, they are looking for skillsrelated to using technology.E)More and more employers are looking for employees with solid technical skillsrather than knowledge-based or interpersonal skills.Answer:EExplanation:A)B)C)D)E)12)The only age group growing in numbers between 2014 and 2033 is the ______ agegroup.12)A)35 to 44B)55+C)16 to 24D)15 and youngerE)25 to 34Answer:BExplanation:A)B)C)D)E)4

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13)Standards for ethical conduct include which of the following?13)A)Greatest profitability.B)Greatest good for the greatest number.C)Fair and equitable.D)Greatest good for the greatest number, "greatest profitability," and "fair andequitable."E)Only "greatest good for the greatest number" and "fair and equitable."Answer:EExplanation:A)B)C)D)E)14)Employees who take assignments in other countries are called:14)A)knowledge workers.B)outsourcees.C)nationalists.D)expatriates.E)immigrants.Answer:DExplanation:A)B)C)D)E)15)Which of the following is NOT an alternative work arrangement?15)A)On-call workersB)Independent contractorsC)Temporary workersD)Contract company workersE)Full-time employeesAnswer:EExplanation:A)B)C)D)E)5

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16)Many organizations are taking steps to provide more flexible work schedules, to:16)A)protect employees' free time.B)to increase satisfaction and productivity.C)recruit and retain employees.D)to more productively use employees' work time.E)All of the choices are correct.Answer:EExplanation:A)B)C)D)E)17)Which one of the following refers to a planned effort to enable employees to learnjob-related knowledge, skills, and behaviour?17)A)OrientationB)SelectionC)DevelopmentD)RecruitmentE)TrainingAnswer:EExplanation:A)B)C)D)E)18)Which one of the following refers to the process through which an organization seeksapplicants for potential employment?18)A)SelectionB)Job analysisC)OrientationD)RecruitmentE)Performance managementAnswer:DExplanation:A)B)C)D)E)6

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19)What do we call the grouping of competencies for HR professionals that means being sowell-respected in the organization that they can influence the positions taken bymanagers?19)A)Ethical designerB)Cultural stewardC)Credible activistD)Operational executorE)Both "credible activist" and "operational executor."Answer:CExplanation:A)B)C)D)E)20)As a type of resource, human capital refers to:20)A)the tax-deferred value of an employee's pension plan.B)executive talent within an organization.C)substitutes for physical assets.D)the wages, benefits, and other costs incurred in support of HR functions within anorganization.E)employee characteristics that can add economic value to the organization.Answer:EExplanation:A)B)C)D)E)21)Which one of the following statements about the composition of the labour force isTRUE?21)A)The largest proportion of Canada's population is 15 to 24 years of age.B)Diversity does not affect HRM practices.C)Worker performance and learning suffer significantly as a result of aging.D)The average age of Canada's labour force is getting younger.E)There is increasing generational diversity in the workforce.Answer:EExplanation:A)B)C)D)E)7

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22)Which term refers to all people willing and able to work?22)A)Passive labour forceB)Labour forceC)Internal labour forceD)External labour marketE)Knowledge workersAnswer:BExplanation:A)B)C)D)E)23)The extent that an employee experiences full involvement in one's work andcommitment to one's job and organization refers to:23)A)high-performance.B)ethical behaviour.C)employee satisfaction.D)teamwork.E)employee engagement.Answer:EExplanation:A)B)C)D)E)24)Employees whose main contribution to the organization is specialized knowledge, suchas knowledge of customers, a process, or a profession are:24)A)HR professionals.B)college or university graduates.C)knowledge workers.D)technical specialists.E)generalists.Answer:CExplanation:A)B)C)D)E)8

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25)When the technology, organizational structure, people, and processes of an organizationall work together to give it an advantage within its competitive environment, thecompany has a:25)A)competitive advantage.B)global focus.C)high-performance work system.D)differentiated focus.E)core competency.Answer:CExplanation:A)B)C)D)E)26)A small manufacturing company decides to have its accounting function performed by amedium-sized accounting firm. This is an example of:26)A)outsourcing.B)offshoring.C)joining forces through a merger.D)productivity improvement.E)expatriation.Answer:AExplanation:A)B)C)D)E)27)HR employees play a smaller role in maintaining records, and employees now getinformation through:27)A)a psychological contract.B)self-service.C)a shared service centre.D)an HR engagement portal.E)a high-performance work system.Answer:BExplanation:A)B)C)D)E)9

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28)Which one of the following is NOT true of psychological contracts?28)A)Psychological contracts describe what an employee expects to contribute in anemployment relationship and what the employer will provide the employee inexchange for those contributions.B)Under the "new" psychological contract, organizations expect their employees tocontribute time, effort, skills, abilities, and loyalty in return for job security andopportunities for promotions.C)Psychological contracts describe unspoken expectations.D)Companies demand excellent customer service and high productivity levels fromemployees.E)Unlike a written sales contract, psychological contracts are not formally put intowriting.Answer:BExplanation:A)B)C)D)E)29)Which one of the following refers to the process of getting detailed information aboutjobs?29)A)SelectionB)Performance managementC)RecruitmentD)Job analysisE)Job designAnswer:DExplanation:A)B)C)D)E)30)When an organization is better than competitors at something, and can hold thatadvantage over a sustained period of time, it is said to have a:30)A)low-cost competitive advantage.B)sustainable competitive advantage.C)core competency.D)differentiated focus.E)None of the choices are correct.Answer:BExplanation:A)B)C)D)E)10

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31)Identifying the numbers and types of employees the organization will require in order tomeet its objectives is:31)A)performance management.B)workforce planning.C)job design.D)development.E)None of the choices are correct.Answer:BExplanation:A)B)C)D)E)32)Human resources provide an organization with a sustainable competitive advantagebecause they (are):32)A)cannot be imitated.B)have no good substitutes.C)valuable.D)rare.E)All of the choices are correct.Answer:EExplanation:A)B)C)D)E)33)Which of the following statements about knowledge workers is TRUE?33)A)Managers depend on the employees' willingness to share information.B)Knowledge workers are in a position of power.C)Skilled knowledge workers have many job opportunities, even in a slow economy.D)Knowledge workers are in a position of power, "managers depend on theemployees" willingness to share information," and "skilled knowledge workers havemany job opportunities, even in a slow economy."E)Only "Knowledge workers are in a position of power" and "managers depend on theemployees" willingness to share information" are correct.Answer:DExplanation:A)B)C)D)E)11

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34)Human capital means the organization's employees described in terms of all but one ofthe following. Name the exception.34)A)ExperienceB)RelationshipsC)IntelligenceD)ProfitabilityE)TrainingAnswer:DExplanation:A)B)C)D)E)35)Ethics refer to:35)A)one's political values and beliefs.B)the fundamental principles of right and wrong.C)what is acceptable to the company.D)one's religious beliefs.E)what is required by law.Answer:BExplanation:A)B)C)D)E)36)Providing employees online access to obtain information about HR issues such astraining, benefits, and compensation, to enroll themselves in programs and services, or toprovide feedback through online surveys is known as:36)A)human resource information system.B)strategic planning.C)continuous learning.D)self-service.E)outsourcing.Answer:DExplanation:A)B)C)D)E)12

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37)What types of skills are more employers looking for?37)A)Physical strengthB)Mathematical, verbal, and interpersonalC)CreativityD)Mastery of a particular piece of equipmentE)Mathematical, verbal, and interpersonal and "creativity"Answer:EExplanation:A)B)C)D)E)38)What minimum level of education do CHRP candidates require to qualify for the CHRPdesignation?38)A)Executive membership in a human resource associationB)A bachelor's degree in any disciplineC)Three or more years of management experienceD)A high school diplomaE)A score of at least 50% in the National Knowledge Exam (NKE)Answer:BExplanation:A)B)C)D)E)39)A display of a series of HR measures, showing human resource goals and objectives andprogress toward meeting them is the:39)A)intranet.B)HR application resource.C)E-HRM.D)HR dashboard.E)evidence-based HR portal.Answer:DExplanation:A)B)C)D)E)13

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40)From a manager's perspective, an HRIS can be used to perform primarily all BUT one ofthe following. Name the exception.40)A)Support day-to-day HR decisionsB)Support strategic decision makingC)Motivate employeesD)Help the organization avoid lawsuitsE)Provide data to evaluate programs or policiesAnswer:CExplanation:A)B)C)D)E)TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.41)Compliance with laws and regulations is not an HR responsibility, but rather the soleresponsibility of managers within the organization.41)Answer:TrueFalseExplanation:42)No two human resource departments will have the same roles and responsibilities due tothe size of the company, the characteristics of the workforce and the industry, and thevalues of the firm's management.42)Answer:TrueFalseExplanation:43)Performance management requires that employee activities and outputs match theindividual's goals.43)Answer:TrueFalseExplanation:44)HRM should have a significant role in carrying out a merger or acquisition.44)Answer:TrueFalseExplanation:45)Advances in technology have allowed many HR services to be offered on a self-servicebasis.45)Answer:TrueFalseExplanation:46)Members of the HR department need to be credible activists. This requires HRprofessionals who implement workplace policies and design reward systems.46)Answer:TrueFalseExplanation:14

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47)The concept of "human resource management" implies that employees areinterchangeable, easily replaced assets that should be managed like any other physicalasset.47)Answer:TrueFalseExplanation:48)Managers and economists traditionally have seen human resource management as anecessary expense rather than as a source of value to their organization.48)Answer:TrueFalseExplanation:49)Canada underperforms the United States with respect to labour productivity.49)Answer:TrueFalseExplanation:50)Canada's population and its labour force are aging.50)Answer:TrueFalseExplanation:51)Recruitment refers to the process by which an organization selects applicants with theright knowledge, skills, and abilities to help the organization achieve its goals.51)Answer:TrueFalseExplanation:52)The role of supervisors and managers in HRM usually begins after employees have beenhired.52)Answer:TrueFalseExplanation:53)Under the "new" psychological contract, organizations expect employees to contributetime, effort, skills, abilities, and loyalty in return for job security and opportunities forpromotion within the organization.53)Answer:TrueFalseExplanation:54)The CHRP designation has an experience requirementN"ten or more years ofprofessional experience in human resources within the last twenty years."54)Answer:TrueFalseExplanation:55)Managers are increasingly seeing a more administrative role for HRM in the future.55)Answer:TrueFalseExplanation:15

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