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The Impact of Information Technology Failures in Healthcare: A Case Study of Martin Health System

A case study analyzing IT failures in healthcare and their impact on patient care and operations.

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    The Impact of Information Technology Failures in Healthcare: A Case Study of Martin Health System, page 1Information GovernanceInformation GovernanceTitle:Course Name:Topic Name:Professor’s Name:Student Name:Date:Analyzethe impact of information technology failures in healthcare organizations, using the caseof Martin Health System (MHS) as a reference. Discuss the key factors contributing to thefailure, the reaction of the leadership team, and the consequences for both the organization'soperations and patient care. Additionally, evaluate whether the healthcare provider shoulddevelop a custom application or select a proprietary system, providing supporting rationale.Based on the case, recommend best practices for preventing future failures and discuss howproject metrics and portfolio management can ensure operational efficiency and effectiveness inhealthcare settings. Finally, assess the role of government intervention, such as HIPAA, insafeguarding patient information and ensuring the security of healthcare technology.Word Count Requirement:2500-3000 words

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    The Impact of Information Technology Failures in Healthcare: A Case Study of Martin Health System, page 2

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    The Impact of Information Technology Failures in Healthcare: A Case Study of Martin Health System, page 3Information GovernanceIntroductionTechnologyis alsoan important factor inhealth care industry.In health care sectortechnologiesareincorporatedintoorganizationsratherrapidlycompared to health information systems,presentinguswithaninfrequentdifference(TeichJM&SegerD,1999).Importantlyinformationtechnologysystemsintervenewithhealthcareemployeecustomarypracticeroutines. Thesespecificeffects were farattractive, fromrole andstructure of health careorganizations, the quality workinglife ofhealthproviders withinthe organization, andfinallytechnology improvethe cost and quality of the health services(Teich JM & Seger D, 1999).Thisresearch paperwilldescribe theins and outs of when information technology fails withinahealth care organization.Also this paper describedwhat theimportantcontributing factors arewhenthefailure occurs, and howthis failureimpacts the organization’swholeoperations.In thispaper the Author demonstrateteam’s reactionin the failure with suchmeasures taken by thehealth careleaders in dealing with theseveralstakeholders.In this paper discussing aboutorganization’s custom application and proprietary systemswith view ofproject metrics andportfoliomanagement’sefficiencyandeffectiveness.Finallytheauthordescribeshowgovernment intervenesin health care businesses for patients care. In this paper the Authordescribe information technology failure in aFloridabased health organization i.e Martin HealthSystem (MHS). In this organizationIT network failure thatmakeorganization’s $90 millionmedical record system to failand this health organizationlocated in Stuart. A study report showsthata hardware failurein this organizationthat caused anunexpecteddowntime for the healthsystem’s Epic EMR andsomeother businessITapplications.1. Determine the key factors contributing to the failure in question. Next, analyze how the failureimpacted both the organization’s operations and patient information protection and privacy.

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    The Impact of Information Technology Failures in Healthcare: A Case Study of Martin Health System, page 4Information GovernanceIn hardware the key factor was a failure thatmainlyaffected the EMR, but it wasdistinguishedthat the EMR was not theoriginof the problem (Teich JM & Seger D, 1999).In a systemhardware includes allsubstantialdevicesi.e storage,machines, inputandoutput devices thatrepresenta computer system. The CPU is themaincore and heart of thecomputer.In thecomputer system the primary storagemainlyholds programdata andinstructionsdirectlybeforeor after theproviders andregisters the CPU with arunningstorage area fordata andprograminstructions (Ball MJ, Garets DE & Handler TJ, 2003).After that secondary storagecomplementthemain memory by holdingsuch instructions anddata inthe format ofmachine-readableouterthe computer.In a system entering data and input can be done by aspecificnumber of devices.In the same way forlarger computer systems such askey to disk,the one above,andkey to tapedevices have been used.Theyallocatedata to be keyeddiametricallyonto adevice ofsecondarystorage (Ball MJ, Garets DE & Handler TJ, 2003).Whenthe health system had to resort tocharting and physicaldocumentation, inthe year2011when the EMRsystemwas installed,by MHS theprocesses were developed toprovide accuratedocumentation andmakesurepatient safetytoduring alengtheneddowntime.Businesscontinuity is one of thegoodprocesses of computer systems.Scott Samples the spokesperson ofMHS stated that,thoseprocesses werepreciselyfollowed and theteam ofpatient care continuedoperations asprogrammed, withminimumdelays (Ball MJ, Garets DE & Handler TJ, 2003).But,at the facility servicepatientsconstantlyreported thatsome appointments of outpatientcould not be planned,atmosphere wasveryhectic orchaotic,and mealswere received later thanstandard.Nohealth treatment andmedication was jeopardized (Ball MJ, Garets DE & HandlerTJ, 2003).

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