Clinical Medical Assisting: Foundations and Practice 1st Edition Test Bank

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Clinical Medical Assisting: Foundations and Practice 1st Edition Test Bank - Page 1 preview image

ExamName___________________________________MULTIPLE CHOICE.Choose the one alternative that best completes the statement oranswers the question.1)Medical assisting was recognized as a profession in the:1)_______A)1950s.B)1960s.C)1970s.D)1980s.2)The teachings of Hippocrates were based on:2)_______A)moderation.B)diet.C)exercise.D)all of the above.3)"First, do no harm" is attributed to:3)_______A)early Greek physicians.B)Galen.C)Sydenham.D)Hippocrates.4)The American Hospital Association established the Patient's Bill ofRights in:4)_______A)1968.B)1973.C)1952.D)1947.5)Well-trained medical assistants are expected to provide:5)_______A)clinical assistance.B)administrative assistance.C)both A and B.D)none of the above.6)Administrative tasks performed by a medical assistant may include:6)_______A)patient file preparation and filing.B)insurance processing.C)scheduling.D)all of the above.7)Clinical tasks performed by a medical assistant may include:7)_______A)patient instruction.B)specimen collection.C)direct patient care.D)all of the above.8)One of the most important characteristics for a medical assistant is:8)_______A)flexibility.B)empathy.C)sympathy.D)none of the above.9)HMO refers to:9)_______A)Happy Mental Organizations.B)Healthcare Measurement Organizations.C)Health Maintenance Organizations.D)Healthcare Maintenance Organizations.10)The gatekeeper in an HMO is also known as the:10)______A)physician.B)primary care physician.C)family physician.D)none of the above.11)If a patient refers to you as a "nurse," you should:11)______A)report it to the physician.B)identify yourself as a medical assistant.C)smile and say thank you.

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D)do nothing.12)The CMA and RMA credentials are recognized:12)______A)only by the state in which they are issued.B)nationally.C)only locally.D)none of the above.13)CMA stands for:13)______A)Certified Mental Assistant.B)Central Medical Assistant.C)Certified Medical Assistant.D)Clinical Medical Assistant.14)Medical assistants are expected to perform:14)______A)delegated administrative duties.B)under the supervision of a physician.C)delegated clinical duties.D)all of the above.15)The Role Delineation Study was developed by the:15)______A)AAMA.B)AMT.C)AMA.D)ABHES.16)Scope of practice refers to the guidelines provided by:16)______A)AAMA.B)your state.C)ABHES.D)all of the above.17)Medical assistants can be employed in:17)______A)outpatient facilities.B)clinics.C)inpatient facilities.D)all of the above.18)Hospitals could employ medical assistants as:18)______A)registration clerks.B)EKG technicians.C)phlebotomists.D)all of the above.19)Job opportunities for medical assistants are expected to increase as aresult of:19)______A)the increase in the number of elderly patients.B)advances in medical technology.C)both A and B.D)previous employment considerations.20)Trained medical assistants are considered:20)______A)aides.B)volunteers.C)multiskilled health care professionals.D)clinicians.21)Medical Assistants often volunteer for ________ to gain experience inthe field.21)______A)hospitalsB)senior citizen centersC)health screeningsD)all of the above22)The first program to train medical assistants was established in22)______

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A)1934.B)1953.C)1943.D)1975.23)The CMA credential is awarded by:23)______A)the American Medical Association.B)Registered Medical Assistants.C)the American Association of Medical Assistants.D)American Medical Technologists.24)The RMA credential is awarded by:24)______A)the American Medical Association.B)American Medical Technologists.C)Registered Medical Assistants.D)the American Association of Medical Assistants.25)To maintain the CMA credential, the medical assistant must:25)______A)complete approved Continuing Education requirements.B)retest every 5 years.C)either A or B.D)none of the above.SHORT ANSWER.Write the word or phrase that best completes each statement or answersthe question.26)A ________ is a person who practices in a profession-such asmedicine.26)_____________27)________ is the prediction of the outcome of an illness.27)_____________28)CMA stands for ________ ________ ________.28)_____________29)The ________ ________ was the first physician's code of ethics.29)_____________30)________ ________ is the basic language used to communicatewith other healthcare professionals, such as doctors and nurses.30)_____________31)HMOs are also referred to as ________ ________.31)_____________32)Physicians provide ________ and direction for patienttreatment.32)_____________33)A ________ ________ provides patient care, which can includephysical examinations and follow-up care under thesupervision of a physician.33)_____________34)________ is the written confirmation that and individual hasmet specified standards for the safe practice of a profession orservice.34)_____________35)________ and ________ are the professional organizations towhich medical assistants may belong.35)_____________MATCHING.Choose the item in column 2 that best matches each item in column 1.

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Match the term to its definition.36)Accrediting Bureau of HealthEducation SchoolsA)AMT36)______B)CMA37)Certified Medical Assistant37)______C)HMO38)Health maintenance organization38)______D)NCCA39)Prediction of the outcome39)______E)ABHES40)A dead body, used for dissection andstudy40)______F)AAMA41)Registered medical assistantG)PCP41)______42)National Commission of Certifying AgentsH)cadaver42)______I)43)Primary care physicianRMA43)______J)44)American Medical Technologistsprognosis44)______45)American Association of MedicalAssistants45)______TRUE/FALSE.Write 'T' if the statement is true and 'F' if the statement is false.46)To maintain the CMA credential you must recertify every five years.46)______47)Primary Care Physicians (PCPs) provide all medical care to theirpatients.47)______48)RMA stands for Registered Medical Associate.48)______49)Early healing practices included the use of leeches to treat wounds thatrequired the draining of blood.49)______50)Hippocrates is known at the "father of medicine."50)______51)Galen developed a technique for measuring the pulse of a patient.51)______52)Leeuwenhoek was known as the "father of modern anatomy."52)______53)Elizabeth Blackwell is recognized as the first female physician.53)______54)Sydenham was the founder of epidemiology.54)______55)The Hippocratic Oath is still used by many medical schools today.55)______56)The AAMA developed the Patient's Bill of Rights in 1973.56)______

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57)A medical assistant can provide any care to a patient--as long as he orshe is supervised by a physician.57)______58)Therapeutic touch can help reduce a patient's fear and anxiety.58)______59)It is not necessary to master medical terminology to function as amedical assistant.59)______60)Flexibility and strength are not required to work as a medical assistant.60)______61)Medical terminology includes roots, prefixes, suffixes, and combiningforms.61)______62)Dependability, honesty, and integrity are characteristics needed to be asuccessful medical assistant.62)______63)Physicians provide the diagnosis and direction for patient treatment.63)______64)A medical assistant does not have to follow ethical practices as long ashe or she is working in the patient's best interest.64)______65)Once a physician has a license it can never be revoked or suspended.65)______SHORT ANSWER.Write the word or phrase that best completes each statement or answersthe question.66)Define the scope of practice for medical assistants.66)_____________67)Identify several health care settings in which a medical assistantcould work.67)_____________68)What does AAMA stand for?68)_____________69)What four elements did Hippocrates believe represented thefour body fluids?69)_____________70)What contributions did Galen make to modern medicine?70)_____________71)List the elements of the AMA Principles of Medical Ethics.71)_____________72)What is the purpose of the Patient's Bill of Rights?72)_____________73)List the administrative tasks that a medical assistant couldperform.73)_____________74)List the clinical tasks that a medical assistant could perform.74)_____________75)List other areas of training that a medical assistant must master.75)_____________

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1)B2)D3)D4)B5)C6)D7)D8)B9)C10)B11)B12)B13)C14)D15)A16)B17)D18)D19)C20)C21)D22)A23)C24)B25)C26)practitioner27)Prognosis28)Certified Medical Assistant29)Hippocratic Oath30)Medical terminology31)managed care32)diagnosis33)Physician's Assistant (PA)34)Certification35)AAMA; AMT

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36)E37)B38)C39)J40)H41)I42)D43)G44)A45)F46)TRUE47)FALSE48)FALSE49)TRUE50)TRUE51)TRUE52)FALSE53)TRUE54)TRUE55)TRUE56)FALSE57)FALSE58)TRUE59)FALSE60)FALSE61)TRUE62)TRUE63)TRUE64)FALSE65)FALSE66)The medical assistant performs delegated clinical and administrative duties within thesupervising physician's scope of practice, consistent with the medical assistant's education,training, and experience.67)Jobs for medical assistants may be found in health care settings such as ambulatory care,physician's offices, nursing homes, and hospitals.68)American Association of Medical Assistants69)earth, air, fire, and water70)Galen discovered that arteries carried blood, not air, and he developed the technique fortaking a patient's pulse, which is still used today.71)The AMA Principles of Medical Ethics cover integrity, individual responsibility andcommunity, respect for human integrity, life long study, and professional autonomy orself-rule.72)As patients have become more involved with their care, the focus has shifted fromphysicians telling the patients what to do to physicians involving their patients in thedecisions about their care.Patients today want to know-and have a right to know-abouttreatments, alternative treatments, and the risks and benefits of both.73)scheduling appointments and procedures, processing insurance claims, bookkeeping, andother clerical functions74)performing fundamental procedures, specimen collection, diagnostic testing, and patientcare75)professional communication, legal concepts, patient instruction, and operational functions

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ExamName___________________________________MULTIPLE CHOICE.Choose the one alternative that best completes the statement oranswers the question.1)Communication involves two people who are:1)_______A)sending messages.B)receiving messages.C)both A and B.D)none of the above.2)Communication is:2)_______A)a life-long process.B)non-verbal.C)verbal.D)all of the above.3)Medical charts are legal documents that must be:3)_______A)legible.B)accurate.C)both A and B.D)none of the above.4)Verbal communication is considered to be:4)_______A)oral.B)symbolic.C)written.D)all of the above.5)Written communications allow you to:5)_______A)listen carefully.B)speak clearly.C)edit the message for clarity.D)answer the phoneeffectively.6)Symbolic communication refers to:6)_______A)spoken language.B)sign language.C)written language.D)all of the above.7)Communication by phone can be difficult because:7)_______A)you can only hear the message.B)you cannot rely on non-verbal clues.C)both A and B.D)none of the above.8)When communicating as a medical assistant:8)_______A)keep conversation focused and to the point.B)do not use slang.C)be professional.D)all of the above.9)When speaking with patients, when is it acceptable to interrupt them?9)_______A)It is never acceptable to interrupt a patientB)If you are unclear what they are askingC)Once you understand what they wantD)Anytime, as long as you stay pleasant and understanding10)When communicating in a medical facility you must:10)______A)ask questions if you are unclear.B)avoid gossip.C)remain respectful.

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D)all of the above.11)It is important to answer the phone in a medical facility:11)______A)before the third ring.B)before the person hangs up.C)after the first ring.D)before the fifth ring.12)Callers who should never be put on hold are those who are callingabout:12)______A)an emergency situation.B)test results.C)canceling an appointment.D)making an appointment.13)Common telephone courtesy includes:13)______A)never being hostile or angry.B)staying focused on the patient and that call.C)listening without interruption.D)all of the above.14)ASL refers to:14)______A)American Sign Language.B)American Standard Language.C)both A and B.D)neither A nor B.15)The goal of any communication is to:15)______A)avoid embarrassment.B)achieve mutual understanding.C)voice your opinion.D)none of the above.16)Written communication should be:16)______A)concise.B)clear.C)well-organized.D)all of the above.17)When creating a written document you should:17)______A)choose your wordscarefully.B)cite only the facts.C)both A and B.D)neither A nor B.18)Memos, letters, and messages are used in the office to provideinformation to the :18)______A)staff.B)patients.C)physicians.D)all of the above.19)Written documentation typically found in the patient record includes:19)______A)e-mail.B)memos, letters, and faxes regarding the patient.C)both A and B.D)neither A nor B.20)Symbolic language includes:20)______A)saying "please" and "thank you."B)Braille.

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C)speaking clearly and carefully.D)smiling when you speak.21)When communicating with a hearing-challenged patient you must:21)______A)face the patient at all times.B)get someone else to talk with the patient.C)speak very loudly.D)all of the above.22)Braille is a:22)______A)pattern of raised dots to represent letters.B)series of hand movements to communicate.C)system of writing for the blind.D)both A and C.23)An example of non-verbal communication is:23)______A)writing the message on paper.B)a smile or a touch.C)speaking clearly.D)none of the above.24)The levels of personal space include:24)______A)intimate distance.B)A and C.C)public distance.D)regional distance.25)Eye contact with a patient:25)______A)is hard to read and understand.B)shows your interest and that you are listening.C)causes the patient to question your motive.D)is not considered body language.26)Effective listening includes:26)______A)not interrupting.B)noting the behavior and body language.C)maintaining eye contact without staring.D)all of the above.27)When communicating with a patient, the medical assistant should avoidinterjecting his or her own information because:27)______A)the goal is to listen to the patient.B)the medical assistant's information could influence the patient.C)both A and B.D)neither A nor B.28)Human development is considered a:28)______A)life-long process.B)lifestyle process.C)group process.D)individual process.29)The ability to communicate is greatly affected by:29)______A)a lifestyle.B)the developmental stage.C)a group.D)all of the above.

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30)The principle that individuals fill their needs at a basic level beforemoving to a higher level of emotional satisfaction was developed by:30)______A)Madison.B)Ford.C)Maslow.D)Erikson.31)Patients may be difficult to communicate with:31)______A)as they age.B)if they have strong defense mechanisms.C)when they come from different cultural backgrounds.D)all of the above.32)A patient may delay medical care for:32)______A)cultural reasons.B)age factors.C)both A and B.D)neither A nor B.33)Defense mechanisms include:33)______A)gratitude.B)denial.C)compensation.D)both B and C.34)Displacement refers to:A. transferring into another situation an emotionthat was felt in the past.B. blaming others for your own failures.C.avoiding or escaping unpleasant realities.D. attempting to overcome aninability or inferiority.34)______A)35)Kubler-Ross developed:35)______A)the stages of grieving.B)hierarchy of needs.C)sign language.D)Braille.36)Typically, the first stage of grief is:36)______A)denial.B)acceptance.C)bargaining.D)anger.37)The last stage of grieving is:37)______A)bargaining.B)anger.C)acceptance.D)denial.38)Healthcare providers can assist with the grieving process by:38)______A)identifying their own needs.B)ignoring the situation.C)offering support.D)all of the above.39)When you are speaking with a patient you should:39)______A)stare at the patient.B)make eye contact.C)read the patient's lips.D)avoid looking at the patient.40)Religious or ethnic factors must be considered when identifying:40)______A)barriers to communication.B)healthcare concerns.C)both A and B.D)neither A or B.41)The most common language spoken in the United States after English is:41)______A)Spanish.B)French.C)Medical.D)German.SHORT ANSWER.Write the word or phrase that best completes each statement or answers

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the question.42)Communicating involves two people that are each sending andreceiving ________.42)_____________43)Verbal communication is considered to be oral, ________, orsymbolic.43)_____________44)Written communication includes ________, memos, and email.44)_____________45)Symbolic communication uses a language that is ________________, such as sign language.45)_____________46)When communicating with a patient you must ________________ and repeat the message until it is clear that the patientunderstands.46)_____________47)Being clear and courteous on the telephone avoids ________interpretation of your message by the caller.47)_____________48)Written communication should be clear, ________, and concise.48)_____________49)________ ________ is the most common form of symboliclanguage49)_____________50)________ is a pattern of raised dots that is used by the blind toread and write.50)_____________MATCHING.Choose the item in column 2 that best matches each item in column 1.Match the term to its definition.51)Blaming others for one's own failuresor for specific eventsA)displacement51)______B)rationalization52)Transferring into another situation anemotion that was felt in the past52)

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______C)projection53)Avoiding or escaping an unpleasant situationby refusing to acknowledge it existsD)denial53)______E)compensation54)Unconsciously storing unpleasant,unacceptable thoughts or desiresF)54)______identificationG)55)Explaining, excusing, or defendingideas, actions, and feelingsrepression55)______56)Trying to overcome an inability orinferiority56)______57)Unconsciously imitating themannerisms, behaviors, and feelingsof another person57)______58)Escaping frustration and conflict byreturning to earlier stages of lifeA)regression58)______B)suppression59)Storing away or forgetting anunpleasant or emotionally painfulexperience59)______C)overcompensation60)Repressing unconscious attitudes andreplacing with opposing consciousbehaviors60)______TRUE/FALSE.Write 'T' if the statement is true and 'F' if the statement is false.61)When a patient is speaking slowly, the medical assistant should try andfinish the patient's sentences.61)______62)As a medical assistant, you should feel free to counsel patients or theirfamilies through the grieving process.62)______63)Symbolic language includes Braille and sign language.63)______64)Oral communication is speaking with another person in person or onthe phone.64)______65)Communication consists of sending messages to and receiving messagesfrom another person.65)______66)When English is the patient's second language, particular care must betaken to

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ensurethat thepatientunderstands allinstructions.66)______67)Communication is not considered a vital role for the medical assistant.67)______68)The patient's age and cultural background have no effect on their abilityto function in the healthcare system.68)______69)Defense mechanisms are various ways that people cope with lifesituations.69)______70)Maslow identified the five emotional stages of grieving.70)______SHORT ANSWER.Write the word or phrase that best completes each statement or answersthe question.71)List the five emotional stages of grieving.71)_____________72)What is Braille?72)_____________73)Describe how to assist a patient who speaks English as theirsecond language.73)_____________74)List and define the four levels of personal space.74)_____________75)List the four types of body language.75)_____________76)List eight of the common defense mechanisms.76)_____________77)Describe the best way to ensure confidentiality of patientinformation when faxing records to another facility.77)_____________78)What types of patient information are available through e-mailor over the Internet?78)_____________79)When communicating with a hearing-impaired patient, what isthe most important thing a medical assistant can do tocommunicate effectively?79)_____________80)What is sign language?80)_____________

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1)C2)D3)C4)D5)C6)B7)C8)D9)A10)D11)A12)A13)D14)A15)B16)D17)C18)D19)C20)B21)A22)D23)B24)B25)B26)D27)C28)A29)B30)C31)D32)C33)D34)A35)A36)A37)C38)C39)B40)C41)A42)messages43)written44)letters45)not vocal46)remain pleasant47)incorrect48)well-organized49)Sign language50)Braille

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