Skip to content
Exam Guides

Test Bank For Practice Management for the Dental Team, 9th Edition

Get ahead with Test Bank For Practice Management for the Dental Team, 9th Edition, a high-quality guide filled with useful notes, practice problems, and tips.

Preview 16 of 147 pages

See the first 16 pages exactly as they appear in the document.

  1. Page 1
    Read page 1 as text

    Chapter 01: The Dental Team in the Business of Dentistry Finkbeiner: Practice Management for the Dental Team, 9th Edition MULTIPLE CHOICE 1. A dental management company is defined as: a. the process of providing quality care for the patient. b. an outside agency designed to affiliate itself with a group of professionals to manage the business component of a dental practice. c. a healthcare profession concerned with the care of the teeth and surrounding tissues. d. an enterprise in which one is engaged to achieve a livelihood. ANS: B A dental management company is an outside agency designed to affiliate itself with a group of professionals to manage the business component of a dental practice. The process of providing quality care for the patient is the definition of service. A healthcare profession concerned with the care of the teeth and surrounding tissues is the definition of dentistry. The enterprise in which one is engaged to achieve a livelihood is the definition of business. DIF: Recall REF: Key Terms, p. 1 | Types of Dental Practices, p. 7 OBJ: 1 TOP: CDA, GC, II. Patient Management and Administrative Duties 2. A CDT is a certified: a. dental assistant. b. c. d. chairside dental assistant. ANS: B A CDT is a dental laboratory technician (DT) who has passed a national certification exam to become a certified dental technician (CDT). A dental assistant (DA) is a person in the dental office who provides service in the practice other than the dentist. A community dental health coordinator (CDHC) is an individual trained to provide basic preventive care and patient education and to help those patients with unmet dental care needs to access dental services. The chairside dental assistant is the person who assists the dentist at chairside during patient treatment. DIF: Recall REF: Members of the Dental Team, p. 4 OBJ: 3 TOP: CDA, GC, II. Patient Management and Administrative Duties 3. The ___ is commonly the leader of the dental office. a. dentist b. de ntal assistant c. dental hygienist d. administrative assistant ANS: A Practice Management for the Dental Team 9th Edition Finkbeiner Test Bank dental laboratory technician. community dental health coordinator.

  2. Page 2
  3. Page 3
    Read page 3 as text

    The dentist is commonly the leader in a dental practice. The dental assistant ma y have management responsibilities but is not commonly a leader of the dental office. The dental hygienist may have management responsibilities but is not commonly a leader of the dental office. The administrative assistant may have management responsibili ties but is not commonly a leader of the dental office. DIF: Comprehension REF: Dentistry as a Business, p. 6 OBJ: 2 TOP: CDA, GC, II. Patient Management and Administrative Duties 4. A group of dentists may practice with the assistance of a dental management company which handles the business aspects of the practice. A group practice may be formed with an outside company that manages both the business and clinical aspects of the practi ce. a. Both the statements are true. b. Both the statements are false. c. The first statement is true, and the second is false. d. The first statement is false, and the second is true. ANS: A A group practice may be formed by more than one dentist either via a legal agreement with each other and managed by themselves, or it may be formed with a dental management company that manages the business aspect of the practice. In this case, the clinica l portion of the group is governed by the dentists themselves. It is also possible for a group practice to be managed by an outside company that controls both the business and clinical components of the practice. DIF: Comprehension REF: Types of Dental P ractices, p. 7 OBJ: 6 TOP: 5. Expanded practice and independent practice for dental hygienists have come about in part due to access - to - care issues. Federal regulations govern the scope and limit the practice settings. a. Both statements are true. b. Both statements are false. c. The first statement is false; the second statement is true. d. The first statement is true; the second statement is false. ANS: D The first statement is true; the second statement is false. Expanded practice and independent practice for dental hygienists have come about in part due to access - to - care issues. However , State, not Federal regulations govern the scope and limit the practice settings for dental hygienists. DIF: Comprehension REF: Types of Dental Hygiene Practices, p. 9 OBJ: 7 TOP: CDA, GC, II. Patient Management and Administrative Duties 6. All of the following are objectives in the healthcare role of dentistry except one. Which one is the exception? a. Promote prevention. b. Exhibit a willingness to share knowledge. c. Operate efficiently. d. Emulate the highest standards of patient - centered care. ANS: C Practice Management for the Dental Team 9th Edition Finkbeiner Test Bank CDA, GC, II. Patient Management and Administrative Duties

  4. Page 4
    Read page 4 as text

    Operate efficiently is the exception. To operate efficiently is a business criteria. Objectives in the healthcare role of dentistry include: promote prevention, exhi bit a willingness to share knowledge, and emulate the highest standards of patient - centered care. DIF: Comprehension REF: Intro, p. 2 OBJ: 2 TOP: CDA, GC, II. Patient Management and Administrative Duties 7. Service is a result of clinical and cognitive skills. Service is a system of accommodating or providing assistance to another person. a. Both statements are true. b. Both statements are false. c. The first statement is false; the second statement is true . d. The first statement is true; the second statement is false. ANS: C The first statement is false; the second statement is true. Service is not a res ult of clinical and cognitive skills but rather of attitudinal skills that evolve into a commitment to the welfare of others. DIF: Comprehension REF: Dentistry as a Service Profession, p. 6 OBJ: 5 TOP: CDA, GC, II. Patient Management and Administrative D uties 8. Certified Dental Assistant (CDA) is granted by: a. American Dental Association. b. American Dental Assisting Association. c. Dental Assisting National Board. d. Dental Assisting Certification Association. ANS: C The Dental Assisting National Board offers exams and grants certification for dental assistants. The American Dental and the American Dental Assisting Associations are professional organizations which d o not provide the CDA certification. There is no entity named Dental Assisting Certification Association. DIF: Comprehension REF: Members of the Dental Team, p. 3 OBJ: 3 TOP: CDA, GC, II. Patient Management and Administrative Duties 9. The first step in opening a dental or dental hygiene practice is to develop a business plan. A business plan describes the type of practice to be developed, goals for the practice, a descriptio n of the planned patient base, and includes financial plans. a. Both statements are true. b. Both statements are false. c. The first statement is false; the second statement is true. d. The first statement is true; the second statement is false. ANS: A Both statements are true. Before a dental or dental hygiene practice can be developed, a business plan needs to be developed. A business plan describes the type of practice to be develop ed, goals for the practice, a description of the planned patient base, and includes financial plans. DIF: Recall REF: How to Start a Practice, p. 9 OBJ: 8 Practice Management for the Dental Team 9th Edition Finkbeiner Test Bank

  5. Page 5
    Read page 5 as text

    TOP: CDA, GC, II. Patient Management and Administrative Duties 10. The Doctor of Dental Surgery (DDS) degree is the same degree as an Oral and Maxillofacial Surgery degree. The Doctor of Dental Medicine (DMD) is a degree granted to a dentist upon graduation from a university dental school. a. Both statements are true. b. Both statements are false. c. The first statement is false; the second statement is true. d. The first statement is true; the second statement is false. ANS: C The first statement is false; the second statement is true. The DDS and DMD are essentially the same degrees and are granted to dentists upon graduation from university dental schools. An Oral and Maxillofacial Surgery degree is a dental specialty requirin g education beyond a DDS or DMD degree. DIF: Comprehension REF: General Dentistry, p. 7 | Specialties of Dentistry, p. 8 OBJ: 6 TOP: CDA, GC, II. Patient Management and Administrative Duties 11. The specialty of dentistry that includes the diagnosis, prevention, interception, and correction of all forms of a malocclusion and of neuromuscular and skeletal abnormalities of the developing or mature orofacial structures is referred to as: a. endodontics. b. orthodontics and dentofacial orthopedics. c. periodontics. d. prosthodontics. ANS: B Orthodontics and dentofacial orthopedics is the dental specialty that includes the diagnosis, prevention, interception, and correction of all forms of malocclusion an d of neuromuscular and skeletal abnormalities of the developing or mature orofacial structures. Endodontics is the specialty concerned with the morphology, physiology, and pathology of the dental pulp and its associated tissues. Periodontics is the special ty of dentistry that encompasses the prevention, diagnosis, and treatment of diseases of the supporting and surrounding tissues of the teeth or their replacements and the maintenance of the health, function, and esthetics of these structures and tissues. P rosthodontics is the dental specialty that involves the diagnosis, treatment planning, rehabilitation, and maintenance of the oral function, comfort, appearance, and health of patients with conditions associated with missing or deficient teeth or other ora l and maxillofacial tissues. DIF: Recall REF: Specialties of Dentistry, p. 8 OBJ: 6 TOP: CDA, GC, II. Patient Management and Administrative Duties 12. The specialty of dentistry that includes the prevention, diagnosis, and treatment of diseases of the supporting and surrounding tissues of the teeth or their replacements and the maintenance of the health, function, and esthetics of these structures and ti ssues is referred to as: a. endodontics. b. orthodontics and dentofacial orthopedics. c. periodontics. d. prosthodontics. Practice Management for the Dental Team 9th Edition Finkbeiner Test Bank

  6. Page 6
    Read page 6 as text

    ANS: C Periodontics is the specialty of dentistry that encompasses the prevention, diagnosis, and treatment of diseases of the supporting and surrounding tissues of the teeth or their replacements and the maintenance of the health, function, and esthetics of thes e structures and tissues. Endodontics is the specialty concerned with the morphology, physiology, and pathology of the dental pulp and its associated tissues. Orthodontics and dentofacial orthopedics is the dental specialty that includes the diagnosis, pre vention, interception, and correction of all forms of malocclusion and of neuromuscular and skeletal abnormalities of the developing or mature orofacial structures. Prosthodontics is the dental specialty that involves the diagnosis, treatment planning, reh abilitation, and maintenance of the oral function, comfort, appearance, and health of patients with conditions associated with missing or deficient teeth or other oral and maxillofacial tissues. DIF: Recall REF: Specialties of Dentistry, p. 8 OBJ: 6 TOP: CDA, GC, II. Patient Management and Administrative Duties 13. The specialty of dentistry includes the diagnosis, treatment planning, rehabilit ation, and maintenance of the oral function, comfort, appearance, and health of patients with conditions associated with missing or deficient teeth or other oral and maxillofacial tissues is referred to as: a. endodontics. b. orthodontics and dentofacial orthopedics. c. periodontics. d. prosthodontics. ANS: D anning, rehabilitation, and maintenance of the oral function, comfort, appearance, and health of patients with conditions associated with missing or deficient teeth or other oral and maxillofacial tissues. Endodontics is the specialty concerned with the mo rphology, physiology, and pathology of the dental pulp and its associated tissues. Orthodontics and dentofacial orthopedics is the dental specialty that includes the diagnosis, prevention, interception, and correction of all forms of malocclusion and of ne uromuscular and skeletal abnormalities of the developing or mature orofacial structures. Periodontics is the specialty of dentistry that encompasses the prevention, diagnosis, and treatment of diseases of the supporting and surrounding tissues of the teeth or their replacements and the maintenance of the health, function, and esthetics of these structures and tissues. DIF: Recall REF: Specialties of Dentistry, pp. 8 - 9 OBJ: 6 TOP: CDA, GC, II. Patient Management and Administrative Duties 14. The specialt y of dentistry that provides both primary and comprehensive preventive and therapeutic oral healthcare for children from infancy through adolescence and also includes the care of patients with special healthcare needs beyond the age of adolescence is refer red to as: a. oral and maxillofacial radiology. b. pediatric dentistry. c. periodontics. d. orthodontics. Practice Management for the Dental Team 9th Edition Finkbeiner Test Bank Prosthodontics is the dental specialty that involves the diagnosis, treatment pl

  7. Page 7
    Read page 7 as text

    ANS: B Pediatric dentistry is the dental specialty that provides both primary and comprehensive preventive and therapeutic oral healthcare for children from infancy through adolescence and also includes the care of patients with special healthcare needs beyond th e age of adolescence. Oral and maxillofacial radiology is the specialty concerned with the production and interpretation of images and data produced by all forms of radiant energy used for the diagnosis and management of diseases, disorders, and conditions of the oral cavity and the maxillofacial region. Periodontics is the specialty of dentistry that encompasses the prevention, diagnosis, and treatment of diseases of the supporting and surrounding tissues of the teeth or their replacements and the maintena nce of the health, function, and esthetics of these structures and tissues. Orthodontics and dentofacial orthopedics is the dental specialty that includes the diagnosis, prevention, interception, and correction of all forms of malocclusion and of neuromusc ular and skeletal abnormalities of the developing or mature orofacial structures. DIF: Recall REF: Specialties of Dentistry, p. 8 OBJ: 6 TOP: CDA, GC, II. Patient Management and Administrative Duties 15. The specialty of dentistry that concerned with the production and interpretation of images and data produced by all forms of radiant energy used for the diagnosis and management of diseases, disorders, and conditions of the oral cavity and the maxillofacial region is referred to as: a. oral and maxillofacial radiology. b. pediatric dentistry. c. periodontics. d. orthodontics. ANS: A Oral and maxillofacial radiology is the specialty concerned with the production and interpretation of images and data produced by all forms of radiant energy used for the diagnosis and management of diseases, disorders, and conditions of the oral cavity an d the maxillofacial region. Pediatric dentistry is the dental specialty that provides both primary and comprehensive preventive and therapeutic oral healthcare for children from infancy through adolescence and also includes the care of patients with specia l healthcare needs beyond the age of adolescence. Periodontics is the specialty of dentistry that encompasses the prevention, diagnosis, and treatment of diseases of the supporting and surrounding tissues of the teeth or their replacements and the maintena nce of the health, function, and esthetics of these structures and tissues. Orthodontics and dentofacial orthopedics is the dental specialty that includes the diagnosis, prevention, interception, and correction of all forms of malocclusion and of neuromusc ular and skeletal abnormalities of the developing or mature orofacial structures. DIF: Recall REF: Specialties of Dentistry, p. 8 OBJ: 6 TOP: CDA, GC, II. Patient Management and Administrative Duties TRUE/FALSE 1. The traditional education of the dentist has placed great emphasis on developing the practice management skills of the dentist. Practice Management for the Dental Team 9th Edition Finkbeiner Test Bank

  8. Page 8
    Read page 8 as text

    ANS: F The traditional education of the dentist has placed great emphasis on developing a highly competent diagnostician and cl inician but has often left a noticeable void in the area of practice management. DIF: Recall REF: Dentistry as a Business, p. 6 OBJ: 2 TOP: CDA, GC, II. Patient Management and Administrative Duties 2. Financial activities should take place in the clinical area of the dental office. ANS: F The business office should assume its rightful name because all business activities of the practice take place there, including financial transactions, patient and st aff communication, appointment management, recall, inventory, insurance management, and records maintenance. DIF: Comprehension REF: Dentistry as a Business, p. 6 OBJ: 2 TOP: CDA, GC, II. Patient Management and Administrative Duties 3. Patients rate service as the most important thing they can receive. ANS: T Dental treatment may be the objective for a patient; however, the dental staff must be constantly aware that when pat ients come to the office to seek treatment, they are seeking the most important product, service. Patients remain with a dental practice only if they are satisfied with the services rendered. DIF: Comprehension REF: Dentistry as a Service Profession, p. 6 OBJ: 5 TOP: 4. Licensed Dental Assistant (LDA) is a credential granted to a dental assistant by DANB after the successful completing of the educational requirements needed to perform additional clinical duties in a dental office. ANS: F The Licensed Dental Assistant (LDA) is a credential granted to a dental assistant by a specific state after the successful completing of the educational requirements needed to perform additional clinical duties i n a dental office. DANB offers testing and credentialing for the National Certified Dental Assisting Certifications. DIF: Recall REF: Dental Assistant, p. 3 OBJ: 3 TOP: CDA, GC, II. Patient Management and Administrative Duties 5. The Registered Dental Hygienist in Alternative Practice (RDHAP) is a licensed registered dental hygienist with specialized training that holds a specific license in CA to allow him or her to practice in settings outside of the traditional dental office wit hout the supervision of a dentist. ANS: T Practice Management for the Dental Team 9th Edition Finkbeiner Test Bank CDA, GC, II. Patient Management and Administrative Duties

  9. Page 9
    Read page 9 as text

    The RDHAP — Registered Dental Hygienist in Alternative Practice — is a licensed registered dental hygienist with specialized training that holds a specific license in CA to allow him or her to practice in settings out side of the traditional dental office without the supervision of a dentist. DIF: Recall REF: Key Terms, p. 1 | Types of Dental Hygiene Practices, p. 9 OBJ: 7 TOP: CDA, GC, II. Patient Management and Administrative Duties 6. Before officially opening for business, the independent dental hygienist needs to find a credible insurance agent to assist in obtaining needed liability insurance. ANS: T Prior to opening the doors for business, the practitioner needs to obtain liability insurance. At this point, th e new practitioner needs to find a trusted insurance agent who will explain the types of insurance necessary for the practice. DIF: Comprehension REF: How to Start a Practice, p. 10 OBJ: 8 TOP: CDA, GC, II. Patient Management and Administrative Duties 7. The Community Dental Health Coordinator (CDHC) is restricted to practice in specific areas of the United States. ANS: T CDHC — Community Dental Health Coordinator — is an individual trained to provide bas ic preventive care and patient education and to help those patients with unmet dental care needs to access dental services. These specialists only practice in certain areas of the United States. DIF: Recall REF: OBJ: 4 TOP: CDA, GC, II. Patient Management and Administrative Duties 8. Independent Dental hygienists in the United States cannot establish their own stand - alone practice without a collaboration agreement and/or supervision of a dentist. ANS: F Commonly these in dependent practitioners must still work under a collaborative management agreement and/or supervision of a dentist. In some states, the dental hygienist is able to work without the supervision of the dentist and, in fact, can establish their own stand - alon e dental hygiene practice. DIF: Recall REF: Types of Dental Hygiene Practices, p. 9 OBJ: 7 TOP: CDA, GC, II. Patient Management and Administrative Duties 9. As a business, the dental practice must maintain financial independence. ANS: T As a business, an enterprise in which one is engaged to achieve a livelihood, the dental practice must meet several criteria, including to maintain financial independence. DIF: Recall REF: Intro, p. 2 OBJ: 2 TOP: CDA, GC, II. Patient Management and Admin istrative Duties Practice Management for the Dental Team 9th Edition Finkbeiner Test Bank Emerging Workforce Models, p. 5

  10. Page 10
    Read page 10 as text

    10. Listening to the patient’s concerns is an activity that promotes service. ANS: T Patients seek care but consider service as most important. Taking time to listen to the patient’s concerns is an activity that promotes service. DIF: Comprehension REF: Dentistry as a Service Profession, Box 1.1, p. 7 OBJ: 5 TOP: CDA, GC, II. Patient Management and Administrative Duties Practice Management for the Dental Team 9th Edition Finkbeiner Test Bank

  11. Page 11
    Read page 11 as text

    Chapter 02: Dental Team Management Finkbeiner: Practice Management for the Dental Team, 9th Edition MULTIPLE CHOICE 1. The five Rs of management are: a. rally, recognition, rapport, responsibility, and refuse. b. reading, responsibility, recognition, respect, and rapport. c. responsibility, respect, rapport, recognition, and remuneration. d. reaffirmation, remuneration, reflection, rapport, and recognition. ANS: C Successful management can be attributed to responsibility, respect, rapport, recognition, and remuneration. Reading is not attributed to successful management. Rally and refuse are not attribute d to successful management. Reaffirmation and reflection are not attributed to successful management. DIF: Recall REF: The “Five Rs” of Management, pp. 20 - 21 OBJ: 9 TOP: CDA, GC, II. Patient Management and Administrative Duties 2. When resolving a staff conflict, a manager should: a. document discussions and activities. b. seek to identify the underlying issues. c. listen impartially. d. avoid delay of discussions. e. all of the options ANS: E All of the options. When resolving a staff conflict, making time available as soon as possible to discuss the problem, listening patiently to all the issues while keeping an open mind, determine the real issue, and maintaining a record are all important re gardless of the nature of the complaint. DIF: Comprehension REF: Managing Conflict, p. 26 OBJ: 15 TOP: CDA, GC, II. Patient Management and Administrative Duties 3. Which topic can be discussed during an interview with a prospective employee? a. Marital status b. Spouse’s income c. Child care arrangements d. Interest in continuing education courses ANS: D Interest in continuing education courses is correct. Discussing this topic during an interview gathers information pertinent to the job for which the person is applying but is nondiscriminatory. Discussing marital status, spouse’s income, or child care arr angements during an interview gathers information that is not pertinent to the job for which the person is applying and is discriminatory. DIF: Comprehension REF: Conducting an Interview, Box 2.13, p. 37 OBJ: 19 TOP: CDA, GC, II. Patient Management and Administrative Duties Practice Management for the Dental Team 9th Edition Finkbeiner Test Bank

  12. Page 12
    Read page 12 as text

    4. Which question may be asked during an interview with a prospective employee? a. “Do you own a home?” b. “Where were you born?” c. “What are your strengths?” d. “ Do you have any handicaps?” ANS: C “What are your strengths?” is correct. Asking this question during an interview gathers information pertinent to the job the person is applying for but is nondiscriminatory. Asking “Do you own a home?” “Where were you born?” or “Do you have you any handicaps?” gathers information that is not pertinent to the job the person is applying for and is discriminatory. DIF: Comprehension REF: Conducting an Interview, Box 2.12, p. 37 OBJ: 19 TOP: CDA, GC, II. Patient Managemen t and Administrative Duties 5. Which topic should be avoided during an interview with a prospective employee? a. Career objectives b. Age of the applicant c. Availability to work overtime d. Interest in working at a satellite office site ANS: B Age of the applicant is correct. This topic could be considered discriminatory a gainst the applicant and should not be discussed during a job interview. Career objectives, availability to work overtime, and interest in working at a satellite office are topics that are not g a job interview. DIF: Comprehension REF: Conducting an Interview, Box 2.12, p. 37 | Conducting an Interview, Box 2.13, p. 37 OBJ: 19 TOP: CDA, GC, II. Patient Management and Administrative Duties 6. Which is not a rule to be considered for interview ing a prospective employee? a. Know how you will use the information to make a decision. b. Obtain every piece of information about the person that is possible. c. Ask only for information that you intend to use in the hiring decision. d. Recognize that it is difficult to defend seeking information that you will not use. ANS: B Obtain every piece of information about the person that is possible is not a rule to b e considered for interviewing prospective employees. Only information that will be used in making hiring decisions and that is nondiscriminatory should be obtained. DIF: Recall REF: Conducting an Interview, Box 2.11, p. 36 OBJ: 19 TOP: CDA, GC, II. Patient Management and Administrative Duties 7. Which would be a solution to eliminating wasted time? a. Prepare a “to - do” list and use it. b. Schedule meetings with staff more often. c. Agree to do as much as humanly possible. d. Leave some work incomplete so you will always be busy. Practice Management for the Dental Team 9th Edition Finkbeiner Test Bank discriminatory against the applicant and can be discussed durin

  13. Page 13
    Read page 13 as text

    ANS: A Prepare a “to - do” list and use it is a solution to eliminating wasted time. A “to - do” list uses efficient time management techniques. Schedulin g meetings with staff more often is not associated with eliminating wasted time. Agreeing to do as much as humanly possible creates stress and is not a solution to eliminating wasted time. Leaving some work incomplete so you will always be busy is deceptiv e and does not eliminate wasted time. DIF: Recall REF: Learning to Use Time Efficiently, Box 2.8, p. 28 | Maintaining Daily Schedules, pp. 27 - 28 OBJ: 17 TOP: CDA, GC, II. Patient Management and Administrative Duties 8. Which skill involves the ability to understand individuals and communicate effectively? a. Technical b. Conceptual c. Administrative d. Human relations ANS: D Human relations skills aid you in understanding people and allow you to interact with them effectively. Technical skills include understanding and being able to supervise effectively the specific processes, practices, and techniques required of specific jo bs in the business office. Conceptual skills involve the ability to acquire, analyze, and interpret information in a logical manner. Administrative skills help you to use all of the other skills effectively in performing administrative functions. DIF: Com prehension REF: Basic Skills of an Administrative Assistant, p. 22 OBJ: 10 TOP: 9. Time management involves all of the following except: a. planning ahead. b. giving in to interruptions. c. delegating work to others. d. following through with a task. ANS: B Giving in to interruptions is not a component of time management but instead wastes time. Planning ahead is a component of time management. Delegating w ork to others is a component of time management. Following through with a task is a component of time management. DIF: Comprehension REF: Learning to Use Time Efficiently, p. 27 OBJ: 17 TOP: CDA, GC, II. Patient Management and Administrative Duties 10. Which is defined as a broad statement of the basic concepts about patient care, business management, auxiliary utilization, health and safety, and continuing education for the dental practice? a. A mission statement b. The procedural policies c. A practice philosophy d. The staff recognition program Practice Management for the Dental Team 9th Edition Finkbeiner Test Bank CDA, GC, II. Patient Management and Administrative Duties

  14. Page 14
    Read page 14 as text

    ANS: C A practice philosophy is a broad statement of the basic concepts about patient care, business management, auxiliary utilization, health and safety, and continuing education for the practice. A mission statement speaks to the way the practice is to be manag ed and the role of the staff and the patients. Procedural policies are specific tasks for all of the common office procedures. A staff recognition program sets out specific guidelines for hiring staff, selecting benefits, and establishing a salary scale th at reflects productivity and cost - of - living increases. DIF: Recall REF: Establishing Practice Goals and Objectives, p. 13 OBJ: 2 TOP: CDA, GC, II. Patient Management and Administrative Duties 11. All of the following statements are advantages of hiring an educated administrative assistant except one. Which one is the exception? a. Practices proper infection control procedures. b. Is able to explain treatment procedures to a patient. c. Can talk p atients into accepting treatment they may not need. d. Understands appointment sequencing for various dental procedures. ANS: C Talking patients into accepting treatment they may not need is unethical. Practicing proper infection control, being able to explain treatment procedures to patients, and understanding appointment sequencing for various dental procedures are some of the ad vantages of hiring an educated administrative assistant. DIF: Comprehension REF: Advantages of Hiring a Skilled Administrative Assistant, Box 2.7, p. 27 OBJ: 16 TOP: CDA, GC, II. Patient Management and Administrative Duties 12. An effective leader can empower the employees/staff by: a. providing them with access to information that will help them increase their productivity and effectiveness. b. allowing them to take on more responsibility, including assigning them all legal tasks delegated to them by the State. c. giving staff members a voice in decision making. d. all of the options e. none of the options ANS: D Empowerment can be defined as “putting power where it is needed.” An effective leader can empower the staff by taking actions such as providing employees with access to information that will help them increase their productivity and effectiveness; allowing staff members to take on more responsibility, including assigning them all legal tasks delegated to them in a given state; and, giving staff members a voice in decision making. DIF: Recall REF: Empower Others, p. 14 OBJ: 13 TOP: CDA, GC, II. Patient Mana gement and Administrative Duties 13. An administrative assistant who demonstrates assertiveness is considered effective because he she accomplishes tasks in an aggressive manner. a. Both the statement and the reason are CORRECT and related. b. Both the statement and the reason are correct but NOT related. Practice Management for the Dental Team 9th Edition Finkbeiner Test Bank

  15. Page 15
    Read page 15 as text

    c. The statement is correct, but the reason is NOT. d. The statement is NOT correct, but the reason is CORRECT. e. NEITHER the statement nor the reason is CORRECT. ANS: C The statement is correct, but the reason is NOT. Being assertive does not mean the same thing as being aggressive. An assertive person is bold and enterprising in a nonhostile manner. An administra tive assistant is often called on to assume new responsibilities, and he or she must take the initiative to get the job done. DIF: Comprehension REF: Personal Characte ristics of an Effective Leader, p. 15 | Assertiveness, p. 16 OBJ: 10 TOP: CDA, GC, II. Patient Management and Administrative Duties 14. An administrative assistant who believes that he or she can do a job well is considered competent because he or she ha s self - confidence . a. Both the statement and the reason are CORRECT and related. b. Both the statement and the reason are correct but NOT related. c. The statement is correct, but the reason is NOT. d. The statement is NOT correct, but the reason is CORRECT. e. NEITHER the statement nor the reason is CORRECT. ANS: E NEITHER the statement nor the reason is CORRECT. Competence refers to the ability of an individual to do a job properly. An individual w ho believes that he or she can do a job well has self - confidence. A person may be competent but lack the self - confidence needed to take on the responsibilities and challenges of the job. DIF: Comprehension REF: Personal Characteristics of an Effective Leader, p. 15 | Self - confidence, Competence, p. 15 OBJ: 10 TOP: CDA, GC, II. Patient Management and Administrative Duties 15. An administrative assistant who is sincere and straightforward exhibits genuineness. Pa tients feel comfortable with a genuinely caring administrative assistant. a. Both the statements are true. b. Both the statements are false. c. The first statement is true, and the second is false. d. The first statement is false, and the second is true. ANS: A Both the statements are true. A person who is genuine is sincere and straightforward. This is important when dealing with people in a healthcare profession. Patients feel comfortable with a ge nuinely caring administrative assistant, and they are also more likely to open up and share their innermost feelings with this type of person. DIF: Comprehension REF: Personal Characteristics of an Effective Leader, p. 15 | Genuineness, p.15 OBJ: 10 TOP: CDA, GC, II. Patient Management and Administrative Duties TRUE/FALSE Practice Management for the Dental Team 9th Edition Finkbeiner Test Bank

  16. Page 16
    Read page 16 as text

    1. The failure to promote good manners between staff members can be reflected in reduced office productivity. ANS: T Poor relationships between staff members relate directly to productivity. DIF: Comprehension REF: Business Office Etiquette, p. 19 OBJ: 7 TOP: CDA, GC, II. Patient Management and Administrative Duties 2. The dentist must give the authority to the administrative assistant so the individual can manage the dental office effectively. ANS: T It is essential that the dentist give this authority to the administrative assistant. Without this authority, the administrative assistant cannot manage effectively. DIF: Recall REF: Functions of an Administrative Assistant, p. 21 OBJ: 10 TOP: CDA, GC, II . Patient Management and Administrative Duties 3. Conflict rarely exists in the dental office environment. ANS: F Conflict will arise whenever two or more people work together. DIF: Comprehension REF: Managing Conflict, p. 26 OBJ: 15 TOP: CDA, GC, II. Patient Management and Administrative Duties 4. ANS: F Additional training beyond the educational experiences already achieved may be necessary for even an experienced adminis trative assistant. DIF: Comprehension REF: New Employee Training, p. 37 OBJ: 19 TOP: CDA, GC, II. Patient Management and Administrative Duties 5. The dental hygienist is the person whose primary responsibility involves business activities of the dental office. ANS: F The administrative assistant is the person whose primary responsibility involves business activities of the dental office. DIF: Reca ll REF: The Shifting Role of the Administrative Assistant, p. 20 OBJ: 8 TOP: CDA, GC, II. Patient Management and Administrative Duties 6. The office procedural manual should be written solely by the dentist because it is his or her practice. ANS: F Practice Management for the Dental Team 9th Edition Finkbeiner Test Bank An experienced administrative assistant should not need additional training.

131 more pages in the full document

Unlock it once and it stays in your library, ready to chat with or turn into flashcards.

Unlock the full document

More Medicine study materials

See all

Study this document with CramX

Once it is in your library, every tool can work from it.