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Dashboard Metrics Evaluation 1 Dashboard Metrics E

An evaluation of dashboard metrics at Verde Valley Medical Center, highlighting their role in meeting CMS benchmarks, improving care quality, and securing funding through data-driven decisions.

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    Dashboard Metrics Evaluation 1 Dashboard Metrics Evaluation Elisa McGinnis Capella University NHS-FPX6004: Healthcare Law and Policy Dr. Tiffani Armstrong January 22, 2025

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    Dashboard Metrics Evaluation 2 Abstract Healthcare management depends heavily on the utilization of the information that is provided to them through the dashboard. Every healthcare organization in the United States is required to meet a variety of local, state, and federal standards for quality that are provided by legislation. The dashboard helps organizations to keep track of how they are meeting the standards set for them and where improvement is needed. The dashboard is a tool within healthcare that is used by management as it provides vital information on how a healthcare organization is meeting performance metrics and benchmarks (Makieiev, n.d.). In order for the management team to be effective and improve performance levels they need to be able identify and optimize certain variables. Reporting systems like the dashboard that are interactive and excel at analysis, communication, and the display of data are needed in order to make decisions based on real time data (Prang et al., 2021). Many organizations use benchmarks as well to incorporate a thorough participatory strategy of uninterrupted quality of care (Loper et al., 2021). The scores that they are given help management to see which areas need improvement. The scores that they receive are based on the level of care that they provide. The scores that the organization receives not only show how they rank among other organizations but also help to determine the amount of funding that they will receive. In 2010, the Affordable Care Act (ACA) started recommending that organizations join theAffordable Care Organizations (ACO) (Wilson et al., 2020) as a way to receive financial incentives for meeting their benchmarks and budget requirements set forth by the Center for Medicare and Medicaid Services (CMS). This paper will evaluate the CMS guidelines for Verde Valley Medical Center is a voluntary non-profit private hospital with 110 beds in Cottonwood, AZ, but services the entire Verde Valley (Healthcare Compare, n.d.). The Verde Valley spans from the scenic Mingus Mountains to the Mogollon Rim and comprises 9 towns, Clarkdale, Cottonwood, Camp Verde, Lake Montezuma, Sedona, Cornville, Village of

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    Dashboard Metrics Evaluation 3 Oak Creek, Jerome, and Rimrock (Mitropoulos, 2022). The population of the Verde Valley is 69,393 (Mitropoulos, 2022). The household median is $52,083, with 17.3% of people living below the poverty line (Mitropoulos, 2022). The population mix is 75.3% White, 1.5% African American, 1.2% American Indian/Alaska Native, 0.7% Asian, 0.1% Pacific Islander, Hawaii Native,12.9% two or more races, 18.1% Hispanic, and 73.1% White, not Hispanic (United States Census Bureau, n.d.). Evaluation of Metrics Dashboard This paper will take a closer look at the average time it takes for patients with chest pain or a possible heart attack to receive an ECG, and obtain the care that they need. According to the quality metrics dashboard patients are having to wait on average of 10 minutes at Verde Valley Medical Center, this number is higher than the statewide average of 8 minutes and the nationwide it is 7 minutes (Healthcare Compare, n.d.). Furthermore, the American Heart Association (AHA) states that those experiencing chest pain need to receive an ECG within 10 minutes (Zegre-Hemsey, J., et al, 2011). Although VVMC center is where they should be within the standards of AHA we can see that there is room for improvement as they are taking lifesaving minutes longer than the state and nation minutes. It is also recommended that someone who is experiencing chest pain receive aspirin within an hour of their arrival. According to the hospital care data for VVMC around 98% of the time they are providing their patient with aspirin in the recommended time (Performance at Verde Valley Medical Center, n.d.) of 1 hour, or prior to being transferred to another facility or to inpatient which is about 3-4 hours. All of this varies depending on the website that is being used for review. On the dashboard when it comes to heart attack and stroke victims most of the data is not available for VVMC. As the only data available is for the time it takes to receive an ECG. This tells me that there is room for growth in their documentation.

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