Dashboard Metrics Evaluation 1 Dashboard Metrics E

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Dashboard Metrics Evaluation1Dashboard Metrics EvaluationElisa McGinnisCapella University NHS-FPX6004: Healthcare Law and PolicyDr. Tiffani ArmstrongJanuary 22, 2025

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Dashboard Metrics Evaluation2AbstractHealthcare management depends heavily on the utilization of the information that isprovided to them through the dashboard. Every healthcare organization in the United Statesis required to meet a variety of local, state, and federal standards for quality that are providedby legislation. The dashboard helps organizations to keep track of how they are meeting thestandards set for them and where improvement is needed. The dashboard is a tool withinhealthcare that is used by management as it provides vital information on how a healthcareorganization is meeting performance metrics and benchmarks (Makieiev, n.d.). In order forthe management team to be effective and improve performance levels they need to be ableidentify and optimize certain variables. Reporting systems like the dashboard that areinteractive and excel at analysis, communication, and the display of data are needed in orderto make decisions based on real time data (Prang et al., 2021). Many organizations usebenchmarks as well to incorporate a thorough participatory strategy of uninterrupted qualityof care (Loper et al., 2021). The scores that they are given help management to see whichareas need improvement. The scores that they receive are based on the level of care that theyprovide. The scores that the organization receives not only show how they rank among otherorganizations but also help to determine the amount of funding that they will receive. In2010, the Affordable Care Act (ACA) started recommending that organizations jointheAffordable Care Organizations (ACO) (Wilson et al., 2020) as a way to receive financialincentives for meeting their benchmarks and budget requirements set forth by the Center forMedicare and Medicaid Services (CMS). This paper will evaluate the CMS guidelines forVerde Valley Medical Center is a voluntary non-profit private hospital with 110 beds inCottonwood, AZ,but services the entire Verde Valley(Healthcare Compare, n.d.). TheVerde Valley spans from the scenic Mingus Mountains to the Mogollon Rim and comprises 9towns, Clarkdale, Cottonwood, Camp Verde, Lake Montezuma, Sedona, Cornville, Village of

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Dashboard Metrics Evaluation3Oak Creek, Jerome, and Rimrock (Mitropoulos, 2022). The population of the Verde Valleyis 69,393 (Mitropoulos, 2022). The household median is $52,083, with 17.3% of peopleliving below the poverty line (Mitropoulos, 2022). The population mix is 75.3% White, 1.5%African American, 1.2% American Indian/Alaska Native, 0.7% Asian, 0.1% Pacific Islander,Hawaii Native,12.9% two or more races, 18.1% Hispanic, and 73.1% White, not Hispanic(United States Census Bureau, n.d.).Evaluation of Metrics DashboardThis paper will take a closer look at the average time it takes for patients with chestpain or a possible heart attack to receive an ECG, and obtain the care that they need.According to the quality metrics dashboard patients are having to wait on average of 10minutes at Verde Valley Medical Center, this number is higher than the statewide average of8 minutes and the nationwide it is 7 minutes (Healthcare Compare, n.d.). Furthermore, theAmerican Heart Association (AHA) states that those experiencing chest pain need to receivean ECG within 10 minutes (Zegre-Hemsey, J., et al, 2011). Although VVMC center is wherethey should be within the standards of AHA we can see that there is room for improvement asthey are taking lifesaving minutes longer than the state and nation minutes.It is also recommended that someone who is experiencing chest pain receive aspirinwithin an hour of their arrival. According to the hospital care data for VVMC around 98% ofthe time they are providing their patient with aspirin in the recommended time (Performanceat Verde Valley Medical Center, n.d.) of 1 hour, or prior to being transferred to anotherfacility or to inpatient which is about 3-4 hours. All of this varies depending on the websitethat is being used for review. On the dashboard when it comes to heart attack and strokevictims most of the data is not available for VVMC. As the only data available is for the timeit takes to receive an ECG. This tells me that there is room for growth in theirdocumentation.

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