Test Bank For Operations And Supply Chain Management, 14th Edition

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1-1Chapter 01IntroductionTrue / False Questions1.Efficiency means doing the right things to create the most value for the company.TrueFalse2.Effectiveness means doing the right things to create the most value for the company.TrueFalse3.A doctor completes a surgical procedure on a patient without error. The patient dies anyway. Inoperations management terms, we could refer to this doctor as being efficient but not effective.TrueFalse4.A worker can be efficient without being effective.TrueFalse5.A process can be effective without being efficient.TrueFalse6.Operations and supply chain management is defined as the design, operation, and improvementof the systems that create and deliver the firm's primary products and services.TrueFalse7.The term "value" refers to the relationship between quality and the price paid by the consumer.TrueFalse8.Attempting to balance the desire to efficiently use resources while providing a highly effectiveservice may create conflict between the two goals.TrueFalse

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1-29.Central to the concept of operations strategy are the notions of operations focus and trade-offs.TrueFalse10.OSCM is concerned with management of the trickiest parts of the system that produces a good ordelivers a service.TrueFalse11.OSCM is afunctional field of business with clear line management responsibilities.TrueFalse12.The supply network as can be thoughtof as a pipeline through which cash, material andinformation flows.TrueFalse13.Supply networks cannot be constructed for every product or service.TrueFalse14."Operations" refers to manufacturing and service processes used to transform resourcesemployed by a firm into products desired by customers.TrueFalse15."Supply chain" refers to processes that move information and material to and from themanufacturing and service processes of the firm.TrueFalse16."Supply chain" includes only inbound freight and inventory.TrueFalse17.It is critical that a sustainable strategy meet the needs of shareholders and employees. It is alsohighly desirable that it preserves the environment.TrueFalse18.Planning is where a firm must determine how anticipated demand will be met with availableresources.TrueFalse

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1-319.Although planning involves determining how the various supply chain processes (sourcing,making, delivering, and returning) will be met, planning itself is not considered a supply chainprocess.TrueFalse20.The supply chain processes mentioned in the textbook are planning, sourcing, delivering, andreturning.TrueFalse21.Allmanagers should understand the basic principles that guide the design of transformationprocesses.TrueFalse22.Operations and supply management changes constantly because of the dynamic nature ofcompeting in global business and theconstant evolution of information technology.TrueFalse23.Internet technology has made the sharing of reliable real-time information expensive.TrueFalse24.Capturing information directly from the source through such systems as point-of-sale, radio-frequency identification tags, bar-code scanners, and automatic recognition has had little impacton operations and supply chain management.TrueFalse25.Use of systems like point-of-sale, radio-frequency identification tags, bar-code scanners, andautomatic recognition has made it more difficult to understand what all the information is saying.TrueFalse26.Operations and supply chain processes can be conveniently categorized as planning, sourcing,making, and delivering.TrueFalse27.A major aspect of planning involves developing a set of metrics to monitor the supply chain.TrueFalse28.Returning involves processes for receiving worn-out, defective, and excess products back fromcustomers but does not involve support for customers who have problems with the product.TrueFalse

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1-429.Delivering is not considered in supply chain analysis when outside carriers are contracted to moveproducts to customers.TrueFalse30.Services are intangible processes that cannot be weighed or measured.TrueFalse31.Service innovations can be patented.TrueFalse32.Services are homogeneous.TrueFalse33.Services are defined and evaluated as a package of features that affect the five senses.TrueFalse34.Automobiles and appliances are classified as "pure goods."TrueFalse35.Coreservice providers integrate tangible goods into their product.TrueFalse36."Product-service bundling" refers to a company building service activities into its product offeringsfor its customers.TrueFalse37.In contrast tocareers in finance and marketing, careers in OSCM involve hands-on involvementwith people and processes.TrueFalse38.A bank branch manager position is not an OSCM-type of job.TrueFalse39.A supply chain manager is an OSCM job while a purchasing manager is not.TrueFalse

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1-540.Just-in-time (JIT) production was a major breakthrough in manufacturing philosophy pioneered bythe Japanese.TrueFalse41.Lean manufacturing refers to just in time production coupledwith total quality control.TrueFalse42.The Baldrige National Quality Award was started under the direction of the National Institute ofStandards and Technology.TrueFalse43.The approach that advocates makingrevolutionary changes as opposed to evolutionary changesis called "creation theory."TrueFalse44.The approach that advocates making revolutionary changes as opposed to evolutionary changesis called "business process reengineering."TrueFalse45.Business process reengineering, which seeks revolutionary change, is contrasted with total qualitymanagement which commonly advocates incremental change.TrueFalse46.The "triple bottom line" relates to the economic,employee, and environmental impact of a firm'sstrategy.TrueFalse47.Sustainability is the ability to maintain profits in a system.TrueFalse48.Raising senior management awareness of OSCM as a competitive weapon is not an importantissue.TrueFalse49."Green belt" programs are coordinated public works projects aimed a placing an environmentallyfriendly zone around major cities.TrueFalse

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1-650.Green and black belt programs teach six-sigma quality tools to managers at many corporations.TrueFalse51.The central idea of supply chain management is to apply a total system approach to managing theflow of information, materials, and services from raw material suppliers through factories andwarehouses to the end customer.TrueFalse52.The term "electronic commerce" refers to the buying and selling of electronic products anddevices.TrueFalse53.The term "electronic commerce" refers to the use of the Internet as an essential element ofbusiness activity.TrueFalse54.SSME is an acronym standing for "service sector management economics."TrueFalse55.Service science management and engineering aims to apply the latest concepts in informationtechnology to continue to improve service productivity of technology-based organizations.TrueFalse56."Business analytics" involves the analysis of data through a unique combination of linearprogramming, game theory, and queuing theory to better solve business problems.TrueFalse57.Themathematical results of Business Analytics are used to automate decision making andeliminate the decision maker.TrueFalse58.Operations and supply chain strategy are not important issues to investors who tend to focus ongrowth, dividends, and earnings per share.TrueFalse59.Investors pay close attention to efficiency and productivity measures like net income per employeebecause they are interested in how well the firm manages its workforce relations.TrueFalse

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1-760.During a recession, efficient firms often have an opportunity to increase market share whilemaintaining profitability.TrueFalse61.Wall Street analysts are not particularly concerned with how efficient companies are from anoperations and supply management view.TrueFalseMultiple Choice Questions62.One reason for studying operations and supply chain management (OSCM) is which of thefollowing?A.OSCM is essential for understanding organizational behavior.B.Mostbusiness graduates do OSCM work regardless of their job title.C.All managers should understand the basic principles that guide the design of transformationprocesses.D.OSCM is a required course in all business degree programs.E.OSCM isthe most rigorous business discipline.63.The goods-services continuum consists of which set of the following categories?A.No goods, some goods, even mix, some service, no serviceB.Pure goods, core goods, core services, pureservicesC.No service, some service, good service, excellent serviceD.Self-service, help desk service, face-to-face service, service-with-a-smileE.None of these64.Which of the following are defined as core goods?A.ChemicalsB.AirlinesC.Data storage systemsD.HotelsE.None of these

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1-865.Current issues in OSCM do not include:A.Coordinating relationships between organizationsB.Making senior management aware that OSCM can be acompetitive weaponC.The triple bottom lineD.Managing customer touch pointsE.Increasing global supply chain employment66.Which of the following are not listed in the text as jobs in OSCM?A.Department store managerB.Project managerC.Hospital administratorD.Data center managerE.Call center manager67.Which of the following is not acharacteristic that distinguishes services from goods?A.Service jobs are unskilled.B.A service is intangible.C.Services are perishable.D.Services are heterogeneous.E.None of these68.Which of the following is not a waythat operations and supply processes are categorized?A.PlanningB.ReturnC.DeliveryD.SelectingE.Making69.One of the "package of features" that make up a service is:A.AppearanceB.Facilitating goodsC.PackagingD.CostE.Implied use

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1-970.Which of the following is not a measure of operations and supply chain management efficiencyused by Wall Street?A.Inventory turnoverB.Revenue per employeeC.Receivable turnoverD.Earnings per shareE.Asset turnover71.Which of the following is a measure of operations and supply management efficiency used by WallStreet?A.Dividend payout ratioB.Current ratioC.Receivable turnoverD.Earnings pershare growthE.Financial leverageFill in the Blank Questions72.The ability to maintain balance in a system is referred to as ______________.________________________________________73.Processes that are used to transformresources into products are called _______________.________________________________________74.What are the five categories of supply chain processes?1. ___________________2. ___________________3. ___________________4. ___________________5. ___________________________________________________________75.Doing something at the lowest possible cost is called: _______________.________________________________________

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1-1076.Value is the ratio of__________________________.________________________________________77.A pipeline through which material and information flows is a conception of a______________________.________________________________________78.List five OSCM jobtitles.1. ___________________2. ___________________3. ___________________4. ___________________5. ___________________________________________________________79.What are four current issues in operations and supply management that are discussed in thetextbook?1. ___________________2. ___________________3. ___________________4. ___________________________________________________________80.What is a total systems approach to managing the flow of information, materials, and servicesfrom raw material suppliers through factories and warehouses to the end customer called?________________________________________________________________________81.What is a major industry and university program aiming to apply the latest concepts in informationtechnology to continue to improve service productivity of technology-based organizations called?_____________________________________________________________________________________82.The use of the Internet as anessential element of business activity is called what?______________________________________________________________________

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1-1183.Name five common measures of operations and supply management efficiency used by WallStreet.1. _____________________2. _____________________3. _____________________4. _____________________5. _____________________________________________________________Essay Questions84.Discuss the role of efficiency and effectiveness in the creation of value.

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1-12Chapter 01 IntroductionAnswerKeyTrue / False Questions1.Efficiency means doing the right things to create the most value for the company.FALSEEfficiency means doing something at the lowest possible cost.AACSB:AnalyticBlooms: RememberDifficulty: 1 EasyLearning Objective: 01-04 Discuss the anchors on which organizational behavior knowledge is based.Topic: Efficiency, Effectiveness, and Value2.Effectiveness means doing the right things to create themost value for the company.TRUEEffectiveness means doing the right things to create the most value for the company.AACSB: AnalyticBlooms: RememberDifficulty: 1 EasyLearning Objective: 01-04 Discuss the anchors on which organizational behavior knowledge is based.Topic: Efficiency, Effectiveness, and Value3.A doctor completes a surgical procedure on a patient without error. The patient dies anyway. Inoperations management terms, we could refer to this doctor as being efficient but noteffective.TRUEEfficiency means doing something at the lowest possible cost. Effectiveness means doing theright things to create the most value. The doctor performed the surgery without error. Becausethe patient died, no value was created.AACSB: AnalyticBlooms: AnalyzeDifficulty: 2 MediumLearning Objective: 01-04 Discuss the anchors on which organizational behavior knowledge is based.Topic: Efficiency, Effectiveness, and Value

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1-134.A worker can be efficient without beingeffective.TRUEEfficiency means doing something at the lowest possible cost. Effectiveness means doing theright things to create the most value. These are different things.AACSB: AnalyticBlooms: UnderstandDifficulty: 2 MediumLearning Objective: 01-04 Discuss the anchors on which organizational behavior knowledge is based.Topic: Efficiency, Effectiveness, and Value5.A process can be effective without being efficient.TRUEOften, maximizing effectiveness and efficiency at the same time creates conflict between thetwo goals. "Being efficient" at the customer service counter at a local store or bank meansusing the smallest number of clerks possible at the counter. Being effective, though, meansminimizing the amount of time customers need to wait in line.AACSB: AnalyticBlooms: UnderstandDifficulty: 2 MediumLearning Objective: 01-04 Discuss the anchors on which organizational behavior knowledge is based.Topic: Efficiency, Effectiveness, and Value6.Operations and supply chain management is defined as the design, operation, andimprovement of the systems that create and deliver the firm's primary products and services.TRUEOperations and supply chainmanagement is defined as the design, operation, andimprovement of the systems that create and deliver the firm's primary products and services.AACSB: AnalyticBlooms: RememberDifficulty: 1 EasyLearning Objective: 01-01 Define organizational behavior and organizations; and discuss the importance of this field of inquiry.Topic: What Is Operations and Supply Chain Management?

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1-147.The term "value" refers to the relationship between quality and the price paid by the consumer.TRUERelatedto efficiency and effectiveness is the concept of value, which can be metaphoricallydefined as quality divided by price.AACSB: AnalyticBlooms: RememberDifficulty: 1 EasyLearning Objective: 01-04 Discuss the anchors on which organizational behavior knowledge is based.Topic: Efficiency, Effectiveness, and Value8.Attempting to balance the desire to efficiently use resources while providing a highly effectiveservice may create conflict between the two goals.TRUEOften maximizing effectiveness and efficiency at the same time creates conflict between thetwo goals.AACSB: AnalyticBlooms: AnalyzeDifficulty: 1 EasyLearning Objective: 01-04 Discuss the anchors on which organizational behavior knowledge is based.Topic: Efficiency, Effectiveness, and Value9.Central to the concept of operations strategy are the notions of operations focus and trade-offs.TRUECentral to their thinking was the notion offactory focus and manufacturing trade-offs. Becausea factory cannot excel on all performance measures, its management must devise a focusedstrategy, (to perform) a limited set of tasks extremely well. This requires trade-offs.AACSB: AnalyticBlooms: RememberDifficulty: 1 EasyLearning Objective: 01-03 Debate the organizational opportunities and challenges of globalization; workforce diversity; andemerging employment relationships.Topic: Historical Development of Operations and Supply Chain Management

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1-1510.OSCM is concerned with management of the trickiest parts of the system that produces a goodor delivers a service.FALSEOSCM is concerned with the management of the entire system that produces a good ordelivers a service.AACSB: AnalyticBlooms: RememberDifficulty: 1 EasyLearning Objective: 01-01 Define organizational behavior and organizations; and discuss the importance of this field of inquiry.Topic: What Is Operations and Supply Chain Management?11.OSCM is afunctional field of business with clear line management responsibilities.TRUEOSCM is a functional field of business with clear line management responsibilities.AACSB: AnalyticBlooms: RememberDifficulty: 1 EasyLearning Objective: 01-02Compare and contrast the four current perspectives of organizational effectiveness as well as theearly goal attainment perspective.Topic: What Is Operations and Supply Chain Management?12.The supply network as can be thought of as a pipeline through which cash, material andinformation flows.FALSEThink of the supply network as a pipeline through which material and information flows.AACSB: AnalyticBlooms: UnderstandDifficulty: 1 EasyLearning Objective: 01-01 Define organizational behavior and organizations; and discuss the importance of this field of inquiry.Topic: What Is Operations and Supply Chain Management?13.Supply networks cannot be constructed for every product or service.FALSENetworks such as this can beconstructed for any product or service.AACSB: AnalyticBlooms: UnderstandDifficulty: 1 Easy

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