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The Impact of Communication Styles, Gender Differences, and Social Trends on Organizational Dynamics

Study of communication patterns in workplace environments.

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    The Impact of Communication Styles, Gender Differences, and Social Trends on Organizational Dynamics It has been said that communication controls, motivates, provides release, and facilitates decision - making. What happens in an organization when communication is limited? How does downward and upward communication affect the functions mentioned above? Conversation and interpersonal styles differ between men and women. How does this affect organizational communication? Why is it important to be mindful of these gender differences? Recent trends in social communication, such as Facebook, Twitter, and MySpace, have affected many organizations. In what ways do you foresee these trends being integrated into modern society going forward? How do knowledge management systems affect organizations? Q1 Tactful adjustments Professor Ridinger 8/30/2012 5:55:01 PM Conversation and interpersonal styles differ between men and women. How does this affect organizational communication? Why is it important to be mindful of these gender differences?

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    RE: Q1 Tactful adjustments Corey O'Rourke 9/16/2012 4:38:30 PM I think it's greatly important to recognize that men and women communicate differently. This is also true of different generations of americans. The increase in social networks and digital communications appears to be having a negative effect on the younger generation of American's interpersonal skills. RE: Q1 Tactful adjustments Marcus Freeman 9/14/2012 9:20:33 PM Honestly I've worked at a company in which my Director was male and female respectively. The communication from both parties was always articulate and well organize. If there was any difference between the two I would say that my female Director was more engaged with all of the day to day activities than her male counter part. I believe its highly important to recognize that people are humans beings therefore it shouldn't make any difference when it comes to someones gender but we don't live in a perfect world therefore women and men should be treated equally. As we all know this doesn't always happen some jobs are very male dominated with no regards for women and there ability to become leaders. Therefore ethic procedures have been place to ensure that no body is miss treated on the bases of their gender. RE: Q1 Tactful adjustments William Little 9/14/2012 9:53:27 PM All I know is, men will talk one way to another man and women will talk one way to another woman and a man and woman will talk to each other a different way. If I happen in to someone else's conversation and something is said that is offensive to me, I'm big enough to let them know that it bothers me and ask them not to talk that way around me. I can't stand someone that goes crying to the boss that someone offended them. Handle it yourself first, and if it continues, then go higher. RE: Q1 Tactful adjustments Bobby VanGilder 9/12/2012 11:37:22 PM I've always been taught to be professional when speaking and communicating in mixed - gender company. Most guys have a tendency to use profanity, show aggressive body language, tell dirty jokes, or talk about the girl they met at the club last week. This can be offensive to both women and men alike. The same is true for opposite. A group of women sitting around talking about their personal health issues,

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    romantic life, erotic books they've read, can easily offend their male counter - parts. This is why it's always to be professional and respectful when communicating with anyone -- male or female. RE: Q1 Tactful adjustments Jeremiah Sterling 9/12/2012 7:47:07 PM In the workforce, as a male, the things you will say to your a guys might not seem abusive, Example: If two guys talk about a football game, their communication style might be offensive to a female. Whereas, with a female they might just be about the emotional side of the game. What I'm trying to say is: If there's males and females on the same assembly line, its important not to say what you would of say at home watching a football game than in the workforce. RE: Q1 Tactful adjustments Gena Woods 9/12/2012 8:25:27 PM When speaking to mixed company it is important to upgrade your speech patterns because people can become easily offended. It doesn't matter if two men are joking about their weekend escapades... or if the two people are of a different race than the third person walking into the room… if he/she hears the conversation they might get offended at the topic or the manner which will make them uncomfortable and possibly feel discriminated and alienated. For example: Two African American men, in their early twenties, bantered with each other when an older (non African American) woman or man walks in... right then one calls the other the "N" word…. (even if only in jest or as their regular conversational manner,) the woman is so awkward now, and might feel like they are talking racist stuff and doesn't know if she should leave or act like she didn't hear them. This makes for an uncomfortable working environment. On another note, there could be two guys (race irrelevant) that are talking about how they hooked up last weekend with this girl or that, but do not realize that a woman is in the office on the other side of the wall, and is feeling like she wishes she could mute them because it is making her uncomfortable and embarrassed. Many things make people uncomfortable, and when they go to work it should be to do a job, not to feel like they are stuck in gossip world or feel devalued or insulted. A lot of people do not realize how sensitive some people are. These examples are pretty obvious no no's in a work place, but they happen anyways. Aside from making other people feel awkward, it also makes them respect them a little less and this could result in more problems with work flow. Management might need to send the examples to sensitivity training and also sexual harassment training. I believe that most people do not realize how powerful their words are to others and they are accidentally insensitive to it. Getting a better understanding through knowledge can help make the environment more appropriate. We want an empowered workplace where everyone feels like they are excellent, but careless bantering and degrading comments can unravel the fabric that creates a flourishing organizational climate.

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    "Organizational climate is important because it influences both the quality of work and the quality of work life of members". (Manning 77) Manning, George. The Art of Leadership, 3rd Edition. McGraw - Hill Learning Solutions, 2009. <vbk:0077589327#outline(13)>. RE: Q1 Tactful adjustments Professor Ridinger 9/16/2012 7:21:07 AM Yes, both leaders and followers need to be aware of the social context and adjust their level of speech accordingly. RE: Q1 Tactful adjustments Rachael Urlacher 9/12/2012 8:46:32 AM I really don't think that gender roles are a big concern in the work force, not this day and age. There are more women working in today work forces than ever before. Women are starting to have bigger roles in society and its not about if the person a male or female its more about are they right for that job. I think the communication factor is more on age, not on male or female. Older people have always took that bigger role in the work forces, and usually get respect and people seem to automatically know they are the leader. If a younger person step up to be in leadership they usually have a hard time with people following them, then a older person. Like take for example Paul Ryan who is running for vise President for Mitt Romney. Paul Ryan has been verbal attacked because of his age, and that he will be the youngest person who ever be up for vise president or president of the the United states. RE: Q1 Tactful adjustments Jennifer Paschal 9/12/2012 7:27:10 PM I agree to some extent that there are not as many adjustments for men and women. However I think men talk to me one way in business and talk to women differently. I see it all the time at my job. I also think there are women who try to manipulate and flirt their way around an office using their "people' skills to get a reaction. So there are things that go on based on gender.

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    I agree that older people have a respect issue, and can be difficult to manage at times. You also have to be careful as they are in a protected age groups at times and some know it and act up accordingly. I have been among the youngest in my building and acting as their supervisior at times could be a challenge but they see what I do and I work hard to show them why I ask them to do the things I ask, I have earnd their respect. RE: Q1 Tactful adjustments Carissa Cardona 9/12/2012 8:53:29 PM While I do think that gender can have some influence on how you approach someone I do think that age is a bigger deciding factor. From my experience I can say that I have had more direct and even harsh feedback from women and usually have received a softened approach from men. I have been on the same team for the last seven years. Two years ago we had openings for two new positions our team. It was a step up and I was the one of the youngest team members. After, interviewing I was chosen for one of the positions. I did notice that my peers that we older than me and had a longer tenure than mine had a harder time accepting me as a leader. Even now as we take on new team members there still seems to be some hesitation from those who are considerably older than me. ~Carissa RE: Q1 Tactful adjustments Kim Douglas 9/14/2012 5:18:16 AM I do agree to some extend myself, I believe that the younger ones can earn more respect reason being the young ones can gain more knowledge because of time. What i mean by that is for example most older head are not that interested in technology and other things thats going on in this world today. But if the young er ones can talk advantage of that with head work then they would be respected more. RE: Q1 Tactful adjustments Michael Duru 9/11/2012 11:02:30 PM Male or female, we all have the same basic human need to be understood by others, to communicate. One trait that can greatly influence the way we communicate is our sex.All professionals working in the corporate world know the importance of communication in business. Effective interpersonal communication in the workplace plays a very significant role in the smooth running of any business. People who do not have good communication skills are more likely to face tough communication

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    challenges in the workplace. If there is no efficient and clear impartation of information in a company, there can be a lack of understanding which can have an adverse effect on the deliverables, thus leading to a loss in productivity. If one has to survive in the corporate world, he has to have an idea of the different communication styles in the workplace. RE: Q1 Tactful adjustments Professor Ridinger 9/16/2012 7:35:06 AM That thinking will serve you well Michael. Professional communication should show confidence and a measured level of assertiveness with tact. Most of us have seen people with good ideas that are obscured or wasted with poor communication. This usually adds little to one's reputation or career prospects. Remember, important people are often watching and listening in meetings and around department corners in corporate settings. As William Shakespeare observed in As You Like It : "All the world's a stage." RE: Q1 Tactful adjustments Mitsie Rowe 9/11/2012 7:55:53 PM It is a known fact that women have been under represented in Cooperate Management, and I must agree that things that work well in communication for men does not always work as well for women. In a study in difference between male and female patterns of interpersonal communication (Tannen, 1995a,1995b) it is suggested that if women and men try to understand their different style of communication they could benefit from each other. some of the tips are; Some strategies for women dealing with men in business: Speak up; don’t allow yourself to be interrupted because you are waiting for others to give up space in the conversation. Avoid tag endings and vocal inflections, which convey uncertainty or indecisiveness. Don’t take male comments like “” as relationship information. Be aware of relationship, personal, and narrative forms of knowledge; use them judiciously with a male audience.

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    Some strategies for men dealing with women in business: Remember to use polite relationships markers such as “ma’am” whenever terms like “sir” or “boss” are commonly used with men, Don’t monopolize conversations, interrupt, or speak “for” a woman who is standing right there. Don’t call women by patronizing relationship names such as “missy”, “lady” or “mom”. Avoid direct, “barking” vocal tones. Give non - verbal “I’m listening” signals such as head nods, eye contact and the occasional “mm - hmm”. http://business.uni.edu/buscomm/Interpersonal/InterpersonalCommunication.htm RE: Q1 Tactful adjustments Roger Smith 9/11/2012 6:13:07 PM Today it’s easy to make gender biased statements. I think many people use them without really knowing they are. I discovered my hidden biases when I took ethics courses years ago. I have been changing my views and being more careful what I say since. Referring to a person by their gender is easier to do than it is to call them by name or simply generalize them as a person. I see this changing in the corporate world, but it is changing slowly. As many others stated on this topic, it is best to practice diligence and show respect for the person in an unbiased manner. I agree with this whole heartedly. As an older student and employee of organization, I have made many changes in my life to eliminate gender bias. It’s hard for me as habits can be hard to break. I have extended to a person’s makeup too (short, tall, weight, figure, motor skills and assumed sexual orientation), I have made tremendous progress over the years. It amazes me today, when I go into an organization and see these biases and how they are used. Some are atrocious in my book. Communication can be affected severely by these biases. Females may be reluctant to participate in conversation because they feel belittled or discriminated in in a crowd of men. The same can go if roles were reversed. This not only effects participation but can effect productivity and limit a person’s full potential. I think it’s important today that corporate communication, is as unbiased in conversation as it is in written communications or any other form of communication.

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    RE: Q1 Tactful adjustments Cristina Lopez 9/10/2012 7:27:56 PM I think now days to be male or female shouldn't affect the productivity that we can offer at work. Now days I think male or female have the same opportunities in any job. Both are capable to manage any kind of work or project. As a women I feel capable to achieve any goal, to manage a team or just to grow in the business world. Every person have their own abilities which in one way or another are useful. RE: Q1 Tactful adjustments Professor Ridinger 9/12/2012 12:02:53 PM Yes Christina, the same gender work opportunities and rates of compensation compensation are best applied for inspiration in today's fluid world economy. We will need all of the talent available across disciplines in the next two decades as the generational guards change in a profound way. RE: Q1 Tactful adjustments Michael Estel 9/10/2012 11:51:44 AM This a very interesting question for me because until recently, I’ve been the only male on my shift in the entire facility for forty hours a week through the last five years. In today’s times I don’t feel that gender has much do with a successful management technique because of gender compared to personalities and how those personalities accept one gender to the other. Males are entering female dominated professions just as females find themselves in male dominated positions. I would imagine that society has a bit to do with conceptions in comparing the male - female aspect with leadership, but I also have to take into account of the many varied individuals in today’s society. Social policy is what differentiates character and ability in what counts when showing growth, knowledge, and leadership that comes into play. It seems to me that it isn’t the gender, but the collectives of an organization that matters in the method of finding success in developing results that meet the goals set to be fulfilled in any individual’s leadership position with developing organizational communication. http://www.referenceforbusiness.com/encyclopedia/For - Gol/Gender - and - Leadership.html

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    RE: Q1 Tactful adjustments Brenda Houston 9/10/2012 6:39:52 PM Michael, I agree with you that in today's society, there is a lot of female and male cross over in typical gender specific positions. I have been working as a CNA for the last 20 years in various nursing homes and there has most definitely been an increase in the numbers of males that work the floor. However there is also a major difference in the ways that the males do the job. While it is typical to see the females relaxed around the nurses’ station talking to one another, or casually interacting with a resident, the males are more reserved. They tend to be less relaxed and more do the job and move on. They do not interact nearly as much with the residents and most definitely do not chat with the other ladies as much. Even on over nights, when there is nto a whole lot to do, the males do not sit around and gab the way the females do. They will be sitting at the nurses’ station reading a book, the paper, or finding some odd job to do. I find myself more in line with how the males act that the females. I would commonly take the times where there was nothing scheduled to be done to do school work, do inventory checks, restock things, ensure all linens were organized and so forth. I would rarely sit and just talk to someone during the nights. Now when it comes to dealing with the residents, I would be all about talking to them and interacting with them. Even when getting them dressed for breakfast, I would talk to them about their families, what they did before they came to the home and their plans for the day. TO me, the residents were an extension of my family. I am also one that would buy birthday gifts for them, select a resident every payday to purchase something special for and so forth. RE: Q1 Tactful adjustments Michael Estel 9/11/2012 10:47:59 PM Modified:9/11/2012 11:27 PM Brenda, I have to disagree with you in a way because males can also relax around the nurses station just as much a females, but many of the females I work with are out pounding the floor just as I am. In fact, from experience, males can talk up a good storm of gossip and innuendos if given the chance. As far as being a leader, I don’t think in today’s times that it matters if male or female because both genders have had opportunity to blend skills and abilities enough in order to be able to stand out in their field of expertise even though some still get stuck in the gender competition. I have a curious mind, and to add a twist to all of this especially with modern day changes in society along with religious and political issues of roles regarding male and female; where does a transgenered person stand in the mix? It’s kind of interesting to see that many different aspects of society move in different directions while accomplishing their goals these days of developing leadership and it is becoming clearer that success also comes in all genders, shapes, and colors while also having abilitility of leadership within them just like you and me.

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    RE: Q1 Tactful adjustments Jennifer Paschal 9/12/2012 7:32:59 PM Interesting conversation as my supervisor was a woman for the past 13 years and she was just replaced with a man. A man in Early Childhood Development is rare. There are a few here and there but this field is dominated by women. Even our C - class execs are women. However he has made it clear that he is not a "feeler" and he is accustom to making grown men cry so we need to get rid of our touchy feely ways and get on to being business managers. Not a problem for me as I am a numbers person, however I think he will find in this industry you have to care about people and families to be successful. there are alot of grey areas in this industry. These nexts few months should be interesting as he is playing up the whole "new sherif" act. Our parents are leary of a man DM. I guess men are not seen as nurturers and this industry demands the warm and fuzzy's to sell it. RE: Q1 Tactful adjustments Brenda Houston 9/14/2012 5:54:26 AM I think in many fields, it is just expected that there be a male, or a female. In the nursinghomes, the aids and nurses are often having to trade a patient on one hall with another hall because be the resident male, or female, many do nto want a man taking care of them. THen there is the flip side of thigns, When I worked at Wal - Mart, close to 20 years ago, I worked in the tire and lube center. If I could not find what I was looking for on the computer, it was normal to see me climbing through the racks of tires looking to ensure a customer that we had whatthey were needing. One day some man came and told me what was going on. when he placed the work order I told him that what he was requesting was not going to fix his vehicle and that a different service would be better. OF course the service I was recommending was cheaper and he did not want that. He insisted on speaking ot the manager and she just happened to be standing there. When she turned around and asked what she could do for him, he asked to speak to the manager and she said she was the manager. He left without even talking ot either of us. he had assumed that because we were female, we couldn't know anything about automobiles. I could understand him questioning my knowledge, as I was just the cashier/clerk, bnut refusingto talk to the manager simply because she was a female was uncalled for. Some filed are just expected to have a certain gender in them and when that is nto the case, then the patrons become a bit leery. as long as your DM knows how to do his job, then theings will work out and the parents will get used to it. RE: Q1 Tactful adjustments Sheila Brown 9/10/2012 4:46:19 PM

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    Being mindful of the people around you and the conversation you’re having is a most these days. I was brought up to treat everyone like I wanted to be treated. When I first went in military I was a truck driver, well the male soldiers didn’t want me to drive, but wanted me to be the shot - gun. Meaning I sit and look pretty and they would say ugly things like females should be in office or cook. Those were hurtful words and I always felt I had to prove myself to make the unit that I was just as good of driver as or even better than some of the male soldiers. I should had to go through that. RE: Q1 Tactful adjustments Anabel Arteaga 9/11/2012 10:15:14 PM I agree Sheila comments like that are completely inappropriate and there is no reason why anyone should have to go through that. It's poor judgement on their part and lack of enforcing basic harassment policies. RE: Q1 Tactful adjustments Ryan Cisowski 9/10/2012 4:16:07 PM While you should treat everybody with respect, I guess certain things have to be taken into account when it comes to gender roles. Maybe certain jokes would be innapropriote (but to me if it is inappropriate in ANY case it shouldn't be used in a work environment) RE: Q1 Tactful adjustments Professor Ridinger 9/11/2012 7:38:16 AM A sound observation Ryan. Fairness and the equality that the notion pursues are works of intentional leadership art. Respect for others never comes automatically merely with age or experience. One must learn and know the difference between tactful communiction in a social context and running roughshod over others by force of personality. The latter is the usual province of dictator types and wannabe leaders sans knowledge. RE: Q1 Tactful adjustments Ryan Cisowski 9/11/2012 2:53:05 PM

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    I agree fully. You might think you have the skills to lead because you have a certain personality or can throw around orders, but without the necessary skills and knowledge you will not get very far and neither will your team. RE: Q1 Tactful adjustments Bobby VanGilder 9/15/2012 12:08:14 PM That's a good point, professor. I run into those types of people in the military constantly. Whether it be our actual leaders (higher ranked NCOs or Officers), or our subordinates who are trying to prove themselves. In fact, I was like that when I was first enlisted. Although I was lower ranked than everyone in my platoon (having less than a year in the military at the time), I possed more experience and education in the area and would constantly correct my "bosses" and try to take over projects. It took me a couple years of learning things the hard way, but I finally learned how to get my point across without being over - bearing. RE: Q1 Tactful adjustments Sheila Brown 9/11/2012 3:26:42 PM Ryan I was just giving example of some inappropriate comments that has effect me. I agree we should think before we speak. RE: Q1 Tactful adjustments Mohamed Aghrissa 9/9/2012 9:48:59 PM In short, things that work well for men don’t work as well for women, and vice versa. Research shows that men gain promotions and other organizational benefits with “ingratiating behaviors” such as flattery, signals of conformity to another’s opinions, and doing favors for the other person. Meanwhile, women and ethnic minorities do not gain much from the same behaviors. In fact, women and ethnic minorities who exhibited monitoring and control signals were punished with less advancement, while Caucasian men earned favor with that style of communication.

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    RE: Q1 Tactful adjustments Professor Ridinger 9/16/2012 7:39:03 AM You have touched on a critical feature for effective interpersonal communication i.e., the style used should suit you and be one of your strengths. Sometimes we admire the interaction skills of others, but it will not do for us for obvious or subtle reasons. RE: Q1 Tactful adjustments Bobby VanGilder 9/16/2012 1:59:30 PM Professor, Lol, that's a good point. I've often admired the way some of my friends can approach random people and start up a conversation and talk to them like they've known each other for years. That wouldn't work for me as most people are intimidated by me when I try to strike up a conversation. I'm 6'2, 270lbs with a fairly muscular build. In order to conversate with people, I typically have to let them initiate it and then I'll throw on a friendly smile and let them see the geek in me, and they usually relax. Lol RE: Q1 Tactful adjustments Anabel Arteaga 9/9/2012 10:29:39 PM I think even when it comes to women and women or men and men communicating there are different styles of communicating. Especially when it is women and men communicating. Gender differences mean that people have to learn to communicate in a style that is not their own. Which means that people have to learn how to approach the communication process so that the information is understood and follow through. Sometimes people don't take this step and there is a miscommunication because they don't want to conform to somebody else style of communicating. RE: Q1 Tactful adjustments Mohamed Aghrissa 9/10/2012 10:10:27 PM There is another point is the conversation, women will often include more details in what they say. This can include memories, their emotions, or encouragement to others to do the same. Women conversing together tend to have conversations with more layers and depth than men, with each woman adding more depth to a topic. On the other hand, men tend to have much simpler conversations, which can often appear clearer than a woman’s conversation. Men tend to have more focused conversations without

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    much detail, and often the length of their points is shorter. Men tend to display their intellect in conversation. RE: Q1 Tactful adjustments Quame Tyson 9/11/2012 6:46:45 AM Well speaking off of experience, conversation and interpersonal styles can affect the way coworkers of different sex communicate. For me personally I work with a staff where the majority are females and I find that I have to speak more professionally when talking to a female coworker to avoid offending her or reaching a misunderstanding. This is mainly because I tend to be a jovial and somewhat of a flirt (according to my boss), so I know first hand it is important to keep in mind the gender differences because in the end you want to be part of a team you can work well with at work. When it comes to dealing with someone of the same sex I tend to not have to do any of this and at most times I express what needs to be done as freely as I can. RE: Q1 Tactful adjustments Brenda Houston 9/11/2012 7:24:15 AM A prime example of this would be even when giving directions. WHen a man gives directions, they usually give then according to the distance and compass directions. Women will include landmarks and points of interest when giving directions. Women also tend to pause and think about what they are saying before giving direction, and are known to even talk to themselves . Women are known to use far more words during a typical day than men are as well, so the fact that they talk more could be in part why they use landmark and talk through directions, but it could also be partly do to the evolution of things. When humans were hunters and gathers, the hunters were the men and the gathers were the women. That meant that men had to typically go further to find the animals and be able to track them. Therefore relying on distance and compass type directions would make sense. women gathered fruits, nuts and such. THey were closer to the home and therefore landmarks might make more sense to remember how to get to that awesome berry patch. Both these studies were done from a random sample and are discussing general trends, and not absolute certainties. There will always be the case of those that male that relate to things in a more typical female way and females that relate to things in a more male way. http://www.popsci.com/entertainment - gaming/article/2008 - 03/whos - better - giving - directions - men - or - women

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    http://www.telegraph.co.uk/motoring/news/7755988/Women - give - better - directions - than - men - study - finds.html Communication John Bailey 9/9/2012 8:11:38 AM When communication in an organization is limited, there are many things that can go awry. Some things would include duplicated work, incorrect end product, poor customer service, just to name a few.A downward communication can provide specifics, as to what need to be done and how. So this in turn controls the subordinates, motivates them to get things done by a set of clear and concise instructions, provides release by not having to figure things on their own, and facilitates decision - making by knowing what the end result should be. An upward communication can be troublesome in my opinion by having the subordinates communicate up to leadership by, giving more power or control to the subordinates, this would seem less of a motivator to have to complete a project based on what they know, could prove very stressful by not knowing how to get an end result. lack of communication Jennifer Paschal 9/9/2012 9:30:24 AM I believe when organizations limit communication it opens up opportunities for rumors and speculation to develop. It can cause people to be insecure and unsure about their positions and can effect productivity in a negative way. Communications Cristina Lopez 9/9/2012 4:11:05 PM Limited communication could lead to not be able to complete work in a proper and on time, poor customer service, lead to making bad decisions, poor or lost information between the company, making work harder to be completed or understand. The waste of valuable work time. Not be able to work in a team environment. Less productivity at work. For example if a manager does not give specific directions, explain clearly the purpose of the project, when needs to be done, why it is important, employees might not have the proper information to have the work done and this could lead the manager to get upset and put extra pressure to the employees, making employees to feel confused and upset as well which will lead to not have a successful performance in the job.

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