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BUS 520 Final Exam Part 1: Team Dynamics, Decision-Making, and Conflict Resolution - Document preview page 1

BUS 520 Final Exam Part 1: Team Dynamics, Decision-Making, and Conflict Resolution - Page 1

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BUS 520 Final Exam Part 1: Team Dynamics, Decision-Making, and Conflict Resolution

Exam focusing on team dynamics, decision-making, and conflict resolution in business.

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BUS 520 Final Exam Part 1: Team Dynamics, Decision-Making, and Conflict Resolution - Page 1 preview imageBUS 520 Final Exam Part 1: Team Dynamics, Decision-Making, and ConflictResolutionBUS 520 FINAL EXAM PART 1Question 1Members of __________ can solve problems with a positive combination of functional expertiseand integrative or total systems thinking.Answercross-functional teamsself-directed teamscross-departmental teamsvirtual teamsstatutory teamsQuestion 2When teams accomplish more than the total of their individual members’ capabilities,__________ occurs.AnswerexchangeassociationsynergyharmonyunionQuestion 3Groups that form spontaneously through personalrelationships or special interests, and not byany specific organizational endorsement, are called __________.Answerinformal groupsvirtual groupstemporary groupsinterim groupsad hoc groupsQuestion 4Members of teams that __________ must have good long-term working relationships with oneanother, solid operating systems, and the external support needed to achieve effectiveness over asustained period of time.Answerplan thingsreengineer thingsrecommend things
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BUS 520 Final Exam Part 1: Team Dynamics, Decision-Making, and Conflict Resolution - Page 3 preview imagemake or do thingsreview thingsQuestion 5The __________ is another name for the functional silos problem.Answerindividual unit problem.serviceable group problemfunctional chimney problemhyper-focused team problemexclusive over-assemblage problemQuestion 6__________ refers to a person’s relative rank, prestige, and standing in a group.AnswerConditionStandingFullnessStatusProminenceQuestion 7Tasks that are routine and easily subdivided lend themselves to:Answerhierarchical communication networks.parallel communication networks.decentralized communication networks.restricted communication networks.centralized communication networksQuestion 8_________-role conflict occurs when a person’s values and needs come into conflict with roleexpectations.AnswerIntrasenderIntersenderPersonInterOuterQuestion 9__________is a “logically perfect” group decision making method because all team membersagree totally on a course of action.AnswerConsensus
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