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BUS 520 Final Exam Part 1: Team Dynamics, Decision-Making, and Conflict Resolution

Exam focusing on team dynamics, decision-making, and conflict resolution in business.

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    BUS 520 Final Exam Part 1: Team Dynamics, Decision - Making, and Conflict Resolution BUS 520 FINAL EXAM PART 1 Question 1 Members of __________ can solve problems with a positive combination of functional expertise and integrative or total systems thinking. Answer cross - functional teams self - directed teams cross - departmental teams virtual teams statutory teams Question 2 When teams accomplish more than the total of their individual members’ capabilities, __________ occurs. Answer exchange association synergy harmony union Question 3 Groups that form spontaneously through personal relationships or special interests, and not by any specific organizational endorsement, are called __________. Answer informal groups virtual groups temporary groups interim groups ad hoc groups Question 4 Members of teams that __________ must have good long - term working relationships with one another, solid operating systems, and the external support needed to achieve effectiveness over a sustained period of time. Answer plan things reengineer things recommend things

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    make or do things review things Question 5 The __________ is another name for the functional silos problem. Answer individual unit problem. serviceable group problem functional chimney problem hyper - focused team problem exclusive over - assemblage problem Question 6 __________ refers to a person’s relative rank, prestige, and standing in a group. Answer Condition Standing Fullness Status Prominence Question 7 Tasks that are routine and easily subdivided lend themselves to: Answer hierarchical communicat ion networks. parallel communication networks. decentralized communication networks. restricted communication networks. centralized communication networks Question 8 _________ - role conflict occurs when a person’s values and needs come into conflict with role expectations. Answer Intrasender Intersender Person Inter Outer Question 9 __________is a “logically perfect” group decision making method because all team members agree totally on a course of action. Answer Consensus

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