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Dental Assisting: A Comprehensive Approach 5th Edition Test Bank

Dental Assisting: A Comprehensive Approach 5th Edition Test Bank is a detailed collection of real exam questions and answers to make your preparation easier.

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    Name: ________________________ Class: ___________________ Date: __________ ID: A 1 1 True/False Indicate whether the statement is true or false. ____ 1. Lucy Beaman Hobbs Taylor was a teacher first and then became interested in medicine. ____ 2. Ida Gray, the first African American woman to earn a dental degree, graduated from the University of Ohio, School of Dentistry. ____ 3. The dental health team approach to dentistry improves efficiencies and the overall patient experience. ____ 4. Beginning in the very earliest of times, dental work was done by physicians. ____ 5. Aristotle described the four fluids in the body as blood, black bile, yellow bile, and phlegm. ____ 6. Pierre Fauchard recorded all known information on dentistry in a book. ____ 7. Paul Revere was the favorite dentist of George Washington. ____ 8. The first dental engine with functioning handpiece, motor, and foot treadle was invented by Horace Hayden. ____ 9. An endodontist treats pathologies of the dental pulp and surrounding tissues. ____ 10. A pediodontist deals with the diagnosis and treatment of diseases of the supporting and surrounding structures of the tooth. ____ 11. Depending on the dental school, a DDS or a DMD degree is granted. ____ 12. Dentists can choose whether to take and pass a written or a clinical examination in the state in which they choose to practice dentistry. ____ 13. All dental laboratory technicians work in dental offices. ____ 14. The Oath of Hippocrates is the basis of the code of ethics medical and dental professions use when caring for patients. Multiple Choice Identify the choice that best completes the statement or answers the question. ____ 1. The dental specialty that promotes the prevention of dental disease is _____________. a. oral and maxillofacial pathology c. dental public health b. dentofacial orthopedics d. forensic dentistry ____ 2. The dental specialist who corrects malocclusion is the _______. a. orthodontist c. periodontist b. pediodontist d. prosthodontist

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    Name: ________________________ ID: A 2 ____ 3. The dental specialist who treats patients who have lost bone around the tooth due to disease is the ________. a. prosthodontist c. endodontist b. periodontist d. pediodontist ____ 4. The dental specialist who replaces missing teeth is the ________. a. periodontist c. pediodontist b. endodontist d. prosthodontist ____ 5. The dental specialty that deals with the diagnosis and surgical treatment of the oral region is ________. a. oral and maxillofacial surgery c. oral and maxillofacial radiology b. oral and maxillofacial pathology d. oral and maxillofacial anatomy ____ 6. The individual responsible for inventing the dental chair is __________. a. John Greenwood c. James Morrison b. Josiah Flagg d. James Kells ____ 7. The individual responsible for inventing the dental foot engine is _________. a. James Morrison c. Josiah Flagg b. James Snell d. John Greenwood ____ 8. The individual responsible for discovering x-rays is ___________. a. Pierre Fauchard c. Wilhelm Conrad Roentgen b. Robert Woofendale d. Chapin Harris ____ 9. The first African American woman to graduate from a recognized dental school was _________. a. Lucy Beaman Hobbs c. Ida Gray b. Juliette Southard d. Irene Morgan ____ 10. The professional organization for dental assistants is the _________. a. ADA c. ADHA b. ADAA d. ADLTA ____ 11. Who is the father of medicine? a. Aristotle c. Hippocrates b. Diocles of Carystus d. de Chauliac ____ 12. Who is the French surgeon who wrote the rules of oral hygiene? a. Aristotle c. Hippocrates b. Diocles of Carystus d. de Chauliac ____ 13. Pierre Fauchard was a Frenchman who ____________. a. perfected several dental treatments that are still used today b. organized information about dentistry with step-by-step procedures c. both a and b d. neither a nor b ____ 14. The person who contributed surgical instruments and artificial teeth to dentistry was/is _______. a. Josiah Flagg c. Pierre Fauchard b. Horace Hayden d. Paul Revere ____ 15. In 1840, the first dental college in the world was established in ____________. a. Baltimore, Maryland c. New York, New York b. Chapel Hill, North Carolina d. Chicago, Illinois

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    Name: ________________________ ID: A 3 ____ 16. Who is regarded as the "grand old man of dentistry"? a. Chapin Harris c. G. V. Black b. John Greenwood d. Pierre Fauchard ____ 17. The first woman to graduate from dental school was ________. a. Lucy Hobbs c. Roberta Freeman b. Juliet Southard d. none of the above ____ 18. The first African American to graduate from dental school was _________. a. Robert Freeman c. Arthur Black b. Chapin Harris d. Lucy Hobbs ____ 19. The American Dental Association was established in New York in _____. a. 1839 c. 1856 b. 1840 d. 1859 ____ 20. The American Dental Association recognizes ____ specialties. a. five c. seven b. six d. nine ____ 21. The specialty that is concerned with preventing oral disease and diagnosing and treating oral care issues for children from birth through adolescence is _________. a. dental public health c. periodontics b. orthodontics d. pediatric dentistry ____ 22. The specialty that is concerned with the diagnosis and nature of the diseases affecting the oral cavity is __________. a. oral pathology c. periodontics b. orthodontics d. pediatric dentistry ____ 23. The specialty concerned with diagnosing and treating the diseases of the supporting and surrounding tissues of the tooth is ___________. a. endodontics c. periodontics b. oral and maxillofacial surgery d. prosthodontics ____ 24. The specialty concerned with the diagnosis, supervision, guidance, and correction of malocclusion in the dentofacial structures is __________. a. oral pathology c. periodontics b. orthodontics d. pediatric dentistry ____ 25. The specialty concerned with the pathology and morphology of the dental pulp and surrounding tissues is __________. a. orthodontics c. endodontics b. pediatric dentistry d. periodontics ____ 26. The specialty that is concerned with preventing dental disease and that works with the community to promote dental health is _________. a. orthodontics c. oral pathology b. dental public health d. pediatric dentistry ____ 27. The specialty that is concerned with the diagnosis, restoration, and maintenance of oral functions is ____________. a. orthodontics c. pediatric dentistry b. prosthodontics d. periodontics

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    Name: ________________________ ID: A 4 ____ 28. The specialty that is concerned with the diagnosis and surgical treatment of the oral and maxillofacial region is ___________. a. periodontics c. oral and maxillofacial surgery b. prosthodontics d. oral pathology ____ 29. The dental team member who is responsible for cleaning, providing dental prophylaxis, removing deposits from the teeth, and patient education is ________. a. the dental hygienist c. both a and b b. the dental assistant d. neither a nor b ____ 30. Dr. ____ is credited with hiring the first female dental assistant. a. Kells c. John Greenwood b. G. V. Black d. Robert Freeman ____ 31. The organization that certifies dental assistants is the ________. a. ADA c. ADHA b. ADAA d. DANB ____ 32. In 1924, Juliette Southard founded the _________. a. ADA c. ADHA b. ADAA d. DANB ____ 33. Dental laboratory technicians fabricate _________. 1. amalgam restorations 2. full dentures 3. gold crowns and bridges 4. partial dentures 5. porcelain veneers a. all of the above c. 2, 3, 4, 5 b. 1 only d. none of the above ____ 34. Beginning in the earliest times, an Egyptian doctor of teeth, named _________, was the first dentist recorded, and he practiced in 3000 BC. a. Hippocrates c. Guy de Chauliac b. Hesi-Re d. G.V. Black ____ 35. A graduate of Harvard, George Franklin Grant was a specialist in the cleft palate; however, he is also well known for this invention. a. The toothbrush c. Spinning wheel foot treadle b. The golf tee d. The reclining chair Matching There are professional organizations that represent the dental team. Match the organization with the associated representation. a. This organization represents those who provide extra oral services such as fabricating gold and porcelain restorations, partials, and full dentures. b. In 1859, 25 delegates gathered in Niagara Falls, New York, and organized this association. c. This organization is founded on the principles of education, efficiency, service, and loyalty. d. Formed in 1923 in Cleveland, Ohio, this organization works to promote oral health. ____ 1. ADA

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    Name: ________________________ ID: A 5 ____ 2. ADAA ____ 3. ADHA ____ 4. ADLTA The American Dental Association recognizes nine specialties. Match the dental specialty with the description that best represents the practitioner 抯 role as a dental specialist. a. The specialty concerned with the diagnosis and nature of the diseases affecting the oral cavity b. The specialty concerned with the diagnosis, supervision, guidance, and correction of the malocclusion in the dentofacial structures c. The specialty concerned with prevention of dental disease and promotion of better dental health in the community d. The specialty concerned with the production and interpretation of images and data produced by all modalities of radiant energy that are used for the diagnosis ____ 5. Dental public health ____ 6. Oral and maxillofacial pathology ____ 7. Oral and maxillofacial radiology ____ 8. Orthodontics and dentofacial orthopedics Match the professional organization to each member of the dental team. a. ADA c. ADAA b. ADHA d. NADL ____ 9. Dental laboratory technicians ____ 10. Dentists ____ 11. Dental assistants ____ 12. Dental hygienists A timeline was established to honor those who contributed to the rich history of dentistry, which began in the earliest of times. Match the time with the event. a. 3000 B.C. c. 1885 b. 1452? 519 d. 1895 ____ 13. Tooth morphology defined ____ 14. X-rays discovered ____ 15. First record of a dentist by name ____ 16. 揕 ady in Attendance?

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    ID: A 1 1 Answer Section TRUE/FALSE 1. ANS: T She was the first woman to graduate from a recognized dental college. PTS: 1 DIF: M OBJ: Identify the people who promoted education and organized dentistry. TOP: Education and Organized Dentistry 2. ANS: F Ida Gray, the first African American woman to earn a dental degree, graduated from the University of Michigan, School of Dentistry. PTS: 1 DIF: M OBJ: Identify the people who promoted education and organized dentistry. TOP: Education and Organized Dentistry 3. ANS: T The dental health team consists of the dentist, dental assistant, dental hygienist, and dental laboratory technician, as well as administrative dental staff. PTS: 1 DIF: E OBJ: Describe, generally, the career skills performed by dental assistants, dental hygienists, and dental laboratory technicians. TOP: The Dental Team 4. ANS: T The first recorded dentist was Hesi-Re, who practiced in 3000 BC. PTS: 1 DIF: E OBJ: Review dental disease and dentistry from the beginning of time. TOP: History of Dentistry 5. ANS: F Hippocrates described the four fluids in the body as blood, black bile, yellow bile, and phlegm. PTS: 1 DIF: E OBJ: Review dental disease and dentistry from the beginning of time. TOP: History of Dentistry 6. ANS: T Fauchard challenged the causes of tooth decay put forth and promoted the treatment of diseased dental tissue. PTS: 1 DIF: E OBJ: Name the individuals who had a great impact on the profession of dentistry. TOP: Later Progress of Dentistry 7. ANS: F John Greenwood was the favorite dentist of George Washington. PTS: 1 DIF: E OBJ: Name the individuals who had a great impact on the profession of dentistry. TOP: Progress of Dentistry in the United States

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    ID: A 2 8. ANS: F The first dental engine with functioning handpiece, motor, and foot treadle was invented by James Morrison. PTS: 1 DIF: M OBJ: Name the individuals who had a great impact on the profession of dentistry. TOP: Progress of Dentistry in the United States 9. ANS: T A patient in need of a root canal would see an endodontist. PTS: 1 DIF: M OBJ: Identify the nine specialties of dentistry. TOP: Dentists 10. ANS: F A periodontist deals with the diagnosis and treatment of diseases of the supporting and surrounding structures of the tooth. PTS: 1 DIF: M OBJ: Identify the nine specialties of dentistry. TOP: Dentists 11. ANS: T Doctor of Dental Surgery (DDS) or Doctor of Dental Medicine (DMD) PTS: 1 DIF: E OBJ: Explain what DDS and DMD stand for. TOP: Dentists 12. ANS: F Dentists are required to attend 3 to 4 years of undergraduate work and 4 years of dental school. All dentists must take and pass written and clinical state exams. PTS: 1 DIF: E OBJ: List the education required for, and the professional organizations that represent, each dental career path. TOP: Dentists 13. ANS: F Dental laboratory technicians may work in dental offices, but they may also work in privately owned dental laboratories. PTS: 1 DIF: E OBJ: Describe, generally, the career skills performed by dental assistants, dental hygienists, and dental laboratory technicians. TOP: Dental Laboratory Technicians 14. ANS: T The Oath of Hippocrates is the code maintained for all health professions. PTS: 1 DIF: E OBJ: Review dental disease and dentistry from the beginning of time. TOP: History of Dentistry MULTIPLE CHOICE 1. ANS: C The public health dentist works with the community to promote dental health. PTS: 1 DIF: M OBJ: Identify the nine specialties of dentistry. TOP: Dentists

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    ID: A 3 2. ANS: A The orthodontist places braces for straightening the teeth. PTS: 1 DIF: M OBJ: Identify the nine specialties of dentistry. TOP: Dentists 3. ANS: B The prosthodontist is concerned with the diagnosis and treatment of the diseases of the supporting and surrounding tissues of the tooth. PTS: 1 DIF: M OBJ: Identify the nine specialties of dentistry. TOP: Dentists 4. ANS: D The prosthodontist diagnoses, restores, and maintains oral functions. PTS: 1 DIF: M OBJ: Identify the nine specialties of dentistry. TOP: Dentists 5. ANS: A A person who needs to have his wisdom teeth removed may see an oral and maxillofacial surgeon. PTS: 1 DIF: M OBJ: Identify the nine specialties of dentistry. TOP: Dentists 6. ANS: B The individual responsible for inventing the dental chairs is Josiah Flagg. PTS: 1 DIF: E OBJ: Name the individuals who had a great impact on the profession of dentistry. TOP: Progress of Dentistry in the United States 7. ANS: A The individual responsible for inventing the dental foot engine is James Morrison. PTS: 1 DIF: M OBJ: Name the individuals who had a great impact on the profession of dentistry. TOP: Progress of Dentistry in the United States 8. ANS: C The individual responsible for discovering x-rays is Wilhelm Conrad Roentgen. PTS: 1 DIF: M OBJ: Identify the items on the timeline of dental history. TOP: Later Progress of Dentistry 9. ANS: C The first African American woman to graduate from a recognized dental school was Ida Gray. PTS: 1 DIF: M OBJ: Identify the people who promoted education and organized dentistry. TOP: Education and Organized Dentistry 10. ANS: A The professional organization for dental assistants is the American Dental Assistants Association (ADAA). PTS: 1 DIF: E OBJ: List the education required for, and the professional organizations that represent, each dental career path. TOP: Dental Assistants

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    ID: A 4 11. ANS: C Hippocrates is the father of medicine. PTS: 1 DIF: E OBJ: Review dental disease and dentistry from the beginning of time. TOP: History of Dentistry 12. ANS: D Guy de Chauliac is the French surgeon who wrote the rules of oral hygiene. His rules were based on sound logic, and many of his theories are still used today. PTS: 1 DIF: M OBJ: Name the individuals who had a great impact on the profession of dentistry. TOP: Later Progress of Dentistry 13. ANS: C Pierre Fauchard perfected several dental treatments still in use today and developed step-by-step procedures for dental treatments. He is often referred to as the founder of modern dentistry. PTS: 1 DIF: E OBJ: Name the individuals who had a great impact on the profession of dentistry. TOP: Later Progress of Dentistry 14. ANS: D Paul Revere was a silversmith who developed dental instruments and also fashioned artificial teeth. PTS: 1 DIF: E OBJ: Name the individuals who had a great impact on the profession of dentistry. TOP: Progress of Dentistry in the United States 15. ANS: A The first dental college in the world was the Baltimore College of Dental Surgery, founded in 1840 in Baltimore, Maryland. PTS: 1 DIF: M OBJ: Identify the people who promoted education and organized dentistry. TOP: Education and Organized Dentistry 16. ANS: C G. V. Black wrote many articles on dentistry, developed dental tools for cavity preparation, and tested various materials to restore teeth decayed from cavities. He is known as the 揼 rand old man of dentistry.? PTS: 1 DIF: E OBJ: Name the individuals who had a great impact on the profession of dentistry. TOP: Education and Organized Dentistry 17. ANS: A The first woman to graduate from dental school was Lucy Beaman Hobbs. She graduated from the Ohio College of Dental Surgery in 1866. PTS: 1 DIF: M OBJ: Identify the people who promoted education and organized dentistry. TOP: Education and Organized Dentistry

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    ID: A 5 18. ANS: A The first African American to graduate from dental school was Robert Tanner Freeman. He graduated from Harvard School of Dental Medicine in 1869. PTS: 1 DIF: E OBJ: Name the individuals who had a great impact on the profession of dentistry. TOP: Education and Organized Dentistry 19. ANS: D The American Dental Association was established in 1859. PTS: 1 DIF: M OBJ: Name the individuals who had a great impact on the profession of dentistry. TOP: American Dental Association 20. ANS: D The American Dental Association recognizes nine dental specialties: dental public health, endodontics, oral and maxillofacial pathology, oral and maxillofacial radiology, oral and maxillofacial surgery, orthodontics, pediatrics, periodontics, and prosthodontics. PTS: 1 DIF: E OBJ: Identify the nine specialties of dentistry. TOP: Dentists 21. ANS: D The specialty that is concerned with preventing oral disease and diagnosing and treating oral care issues for children from birth through adolescence is pediatrics. PTS: 1 DIF: M OBJ: Identify the nine specialties of dentistry. TOP: Dentists 22. ANS: A The specialty that is concerned with the diagnosis and nature of the diseases affecting the oral cavity is oral pathology. PTS: 1 DIF: M OBJ: Identify the nine specialties of dentistry. TOP: Dentists 23. ANS: C The specialty concerned with diagnosing and treating the diseases of the supporting and surrounding tissues of the tooth is periodontics. PTS: 1 DIF: M OBJ: Identify the nine specialties of dentistry. TOP: Dentists 24. ANS: B The specialty concerned with the diagnosis, supervision, guidance, and correction of malocclusion in the dentofacial structures is orthodontics. PTS: 1 DIF: M OBJ: Identify the nine specialties of dentistry. TOP: Dentists 25. ANS: C The specialty concerned with the pathology and morphology of the dental pulp and surrounding tissues is endodontics. PTS: 1 DIF: M OBJ: Identify the nine specialties of dentistry. TOP: Dentists

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    ID: A 6 26. ANS: B The specialty that is concerned with preventing dental disease and that works with the community to promote dental health is dental public health. PTS: 1 DIF: M OBJ: Identify the nine specialties of dentistry. TOP: Dentists 27. ANS: B The specialty that is concerned with the diagnosis, restoration, and maintenance of oral functions is prosthodontics. PTS: 1 DIF: M OBJ: Identify the nine specialties of dentistry. TOP: Dentists 28. ANS: C The specialty that is concerned with the diagnosis and surgical treatment of the oral and maxillofacial region is oral and maxillofacial surgery. PTS: 1 DIF: M OBJ: Identify the nine specialties of dentistry. TOP: Dentists 29. ANS: A The dental team member who is responsible for cleaning, providing dental prophylaxis, removing deposits from the teeth, and patient education is the dental hygienist. PTS: 1 DIF: M OBJ: Describe, generally, the career skills performed by dental assistants, dental hygienists, and dental laboratory technicians. TOP: Dental Team 30. ANS: A Dr. Kells is credited with hiring the first female dental assistant. PTS: 1 DIF: M OBJ: Identify the people who promoted education and organized dentistry. TOP: Education and Organized Dentistry 31. ANS: D The organization that certifies dental assistants is the Dental Assistants National Board. PTS: 1 DIF: M OBJ: List the education required for, and the professional organizations that represent, each dental career path. TOP: Dental Assistants 32. ANS: B In 1924, Juliette Southard founded the American Dental Assistants Association. PTS: 1 DIF: M OBJ: List the education required for, and the professional organizations that represent, each dental career path. TOP: Dental Assistants

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    ID: A 7 33. ANS: C Dental laboratory technicians fabricate - full dentures - gold crowns and bridges - partial dentures - porcelain veneers PTS: 1 DIF: M OBJ: Describe, generally, the career skills performed by dental assistants, dental hygienists, and dental laboratory technicians. TOP: Dental Laboratory Technicians 34. ANS: B Beginning in the earliest times, an Egyptian doctor of teeth, named Hesi-Re, was the first dentist recorded, and he practiced in 3000 BC. PTS: 1 DIF: M OBJ: Review dental disease and dentistry from the beginning of time. TOP: History of Dentistry 35. ANS: B George Franklin Grant is well known for his invention of the golf tee. PTS: 1 DIF: E OBJ: Name the individuals who had a great impact on the profession of dentistry. TOP: Education and Organized Dentistry MATCHING 1. ANS: B PTS: 1 DIF: M OBJ: List the education required for, and the professional organizations that represent, each dental career path. TOP: Dental Team 2. ANS: C PTS: 1 DIF: M OBJ: List the education required for, and the professional organizations that represent, each dental career path. TOP: Dental Team 3. ANS: D PTS: 1 DIF: M OBJ: List the education required for, and the professional organizations that represent, each dental career path. TOP: Dental Team 4. ANS: A PTS: 1 DIF: M OBJ: List the education required for, and the professional organizations that represent, each dental career path. TOP: Dental Team 5. ANS: C PTS: 1 DIF: M OBJ: Identify the nine specialties of dentistry. TOP: Dentists 6. ANS: A PTS: 1 DIF: M OBJ: Identify the nine specialties of dentistry. TOP: Dentists 7. ANS: D PTS: 1 DIF: M OBJ: Identify the nine specialties of dentistry. TOP: Dentists 8. ANS: B PTS: 1 DIF: M OBJ: Identify the nine specialties of dentistry. TOP: Dentists 9. ANS: D PTS: 1 DIF: M OBJ: List the education required for, and the professional organizations that represent, each dental career path. TOP: Dental Team

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    ID: A 8 10. ANS: A PTS: 1 DIF: M OBJ: List the education required for, and the professional organizations that represent, each dental career path. TOP: Dental Team 11. ANS: C PTS: 1 DIF: M OBJ: List the education required for, and the professional organizations that represent, each dental career path. TOP: Dental Team 12. ANS: B PTS: 1 DIF: M OBJ: List the education required for, and the professional organizations that represent, each dental career path. TOP: Dental Team 13. ANS: B PTS: 1 DIF: M OBJ: Identify the items on the timeline of dental history. TOP: Dental History 14. ANS: D PTS: 1 DIF: M OBJ: Identify the items on the timeline of dental history. TOP: Dental History 15. ANS: A PTS: 1 DIF: M OBJ: Identify the items on the timeline of dental history. TOP: Dental History 16. ANS: C PTS: 1 DIF: M OBJ: Identify the items on the timeline of dental history. TOP: Dental History

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    Name: ________________________ Class: ___________________ Date: __________ ID: A 1 2 True/False Indicate whether the statement is true or false. ____ 1. One of the components of the communication process includes a written communication called the message. ____ 2. The sender of a communication cannot stimulate one 抯 sense of taste or smell. ____ 3. A reassuring touch by the dental assistant is the demonstration of communication through the kinesthetic channel. ____ 4. The communication process consists of two major components. ____ 5. Communication is 80 percent verbal and 20 percent non-verbal. ____ 6. The patient may form his or her first impression via the telephone. ____ 7. Territoriality indicates the amount of space an individual needs to feel comfortable with others. ____ 8. In Maslow 抯 hierarchy of needs, self-actualization is the most basic need. ____ 9. When addressing patients who speak English as their second language, speak slowly in a normal tone of voice. ____ 10. Is it important that dental assistants avoid stereotyping individuals according to culture, customs, traditions, and beliefs. ____ 11. Appropriate communication by the dental assistant is key to successful patient interaction. Multiple Choice Identify the choice that best completes the statement or answers the question. ____ 1. The science of the mind and the reasons people act the way they do is called _________. a. communication c. paradigm b. diplomacy d. psychology ____ 2. The communication process begins with the ___________. a. message c. channel b. sender d. receiver ____ 3. One of the three communication channels is _________. a. auditory c. visual b. kinesthetic d. all of the above ____ 4. Repeating the message to the sender is which part of the communication process? a. Channel c. Receiver b. Feedback d. Discussion

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    Name: ________________________ ID: A 2 ____ 5. Communication is 80 percent _________. a. verbal c. listening b. non-verbal d. none of the above ____ 6. ___________ is considered one of the most observed and critical components of non-verbal communication. a. Slumped shoulders b. Patient seated with arm and legs crossed c. Facial expression d. Tight patient posture ____ 7. _________ founded a movement called humanistic psychology. a. Abraham Maslow c. Guy de Chauliac b. Aristotle d. Pierre Fauchard ____ 8. This generation is very technologically savvy and prefers that communication occur via cell phones and BlackBerry devices. a. Baby boomers c. The Me generation b. Echo boomers d. The MTV generation ____ 9. When a patient feels shame, guilt, or fear, he or she may react using ________. a. violence c. defense mechanisms b. affection d. none of the above ____ 10. A frown or scowl, the arms crossed in front of the chest, and hunched shoulders are all examples of ___________. a. body language c. verbal communication b. auditory communication d. listening Matching To interact successfully with patients, the dental assistant must have excellent communication skills. Match the communication term with its definition. a. Communication b. Transmit an idea c. Connect with another individual d. Listening ____ 1. Hear the entire message ____ 2. Provide feedback ____ 3. The message ____ 4. Receive the message

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