Assignment 3 Performance Management

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Assignment 3 Performance ManagementImagine that you are the HR manager for a retail store. Your store sells clothing, shoes,handbags, linens, etc. The company recently had its worst quarter, and you want to improveemployee performance throughsales of the merchandise and through offering excellentcustomer service. The employees are less motivated, due to the recent negative media attentionthe company has been getting about its earnings. You want to implement a new performancemanagement system, modify the employees’ current behavior, and link compensation directly toperformance.Write a six to eight (6-8) page paper in which you: 1. Create a job description for a retail salesassociate, which includes the most significant components necessary to describe the job bothinternally and externally. 2. Create an organizational behavior modification (OBM) plan to definefour (4) key behaviors that are required for successful job performance as a retail salesassociate. Suggest the significant ways that your plan will benefit the organization. 3. Specify two(2) ways that you would measure whether current employees exhibit the key job performancebehaviors. Propose two (2) methods that you could use to inform employees of the newperformance standards. 4. Outline a plan with two (2) methods of providing feedback toemployees. Include the frequency with which the feedback will be provided. Propose two (2)actions company leaders should take to reinforce positive employee behaviors. 5. Examine atleast three (3) key legal and ethical issues that could potentially impact the performancemanagement system. Support your response with specific examples of the identified issues’possible effects on the performance management system. 6. Use at least four (4) qualityacademic (peer-reviewed) resources in this assignment. Note: Wikipedia and other Websites donot qualify as academic resources.

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In the retail store that in which I work as an HR manager clothes are sold along withshoes, handbags, linens, etc. Recently my company had its worst quarter and being the HRmanager I have asked by the upper management to improve the performances of the retailstore employees on an immediate basis so that the sales and merchandise of the store can beimproved and good customers can be retained along with attracting new customers. When Igot into the process of assessing the employee performance in the retail store I was annoyedand yet amazed to find out how the employees are less motivated due to the negative mediaattention the company has been getting about its earnings. I gradually realized, putting asidemy annoyance, that being the HR manager of the retail store my job is encourage andmotivate the employees instead of rebuking them without solving the basic problems. Hence,I primarily thought of installing an effective performance management system that can fit totheenvironmentandworkcultureofmyretailstore.I needtheestablishmentofaperformance management system in order to modify the employee’s current behaviors, and tolink compensation directly to the performance.Firstly, for making the performance management system effective I need to create ajob description for a retail sales associate in the following manner:Job DescriptionOur Retail Sales Associates are in the best position to deliver the company’s retail promise toour customers and hence, this job role is immensely important. As a Retail Sales Associate,as an employee you will have to hone your professional sales techniques and learn all aboutthe company’s sales strategies so that an effective and positive relationship can be foundbetween the company and its customers.It must be noted that as a Retail Sales Associate you need to have a positive attitude and acommunicative nature so that customers feel at ease to ask for any help while shopping in our

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