MIS 2101- Spring 2015 Final Exam

Final exam answers for MIS 2101 covering key topics in information systems management.

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MIS 2101-Spring 2015 Final ExamStrategies for presenting a Business Case (3 F's)Faith, Fear, FactA salary for an employee is a (tangible or intangible), ______cost.tangible, recurring costAn installation fee is a (tangible orintangible), ______ cost.tangible but non-recurring costAn Increase in revenue is a (tangible or intangible), ______ .tangible benefitImproved customer perception of your firm is an (tangible orintangible), ______ .intangible benefitBreak-Even' analysiswhere the tangible benefits = the tangible costs__________ benefits and costs don't usually play in withBreak-Even analysisIntangible(the strategies for improving inventory management)-Companies implementstrategies like 'Just-In-Time' inventorymanagement systems to ...significantly reduce the amount of inventory needed on hand.-"Customer-Managed" systems, reduce the...costs involved in administering & managing inventory.The part of business that focuses on hardware and softwareused to keep everything running smoothly, and to support thebusiness activity-InfrastructureThis involves critically examining and re-thinking our currentbusiness processes in order to achieve dramaticimprovementsin performance; this process is known as

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"Business Process Management"A retailer who has decided to use a low-price strategy tocompete and gain market share, will focus on their _______to dis-intermediate the middle-men and wholesalers to reducetheir product costs and increase profit."supply chain efficiency"The strategy of providing web-based systems and interfacesthat can provide consumers with product information, salesorder status, customer support information, problem & issueresolution, etc., at any time, any place, from any deviceCRM-(Customer Relationship Mgmt)_________ is the use of information systems to gather andanalyze information from internal and external sources inorder to make better businessdecisions.Business Intelligence (BI)BI is used to integrate data from disconnected, non-integratedsources such as (3)...ReportsDatabasesSpreadsheets_________ data helps to monitor and fine-tune businessprocessesIntegrated dataBIcan help businesses react better to various threats andopportunities, including: (6)-Unstable markets-Global threats-Fierce competition-Short product life cycles-Stringent regulations-Providing wider choices for consumersBI also involves ________ Planning at all levels of thebusiness.Continuous PlanningDatabases

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collections of related data organized in a way that facilitates datasearches, mining, storage, & organization.Main Database Elements/Components (4)-Entity-Table-Row(record)-Column (attribute)Database element: Entitysomething you can collect data about, such as people or classesDatabase element: Tablecontains entities. Consists of rows and ColumnsDatabase element: Row (record)a record in atable. One row pertains to one entity instanceDatabase element: Column (attribute)one cell in a row. Each attribute contains a piece of informationabout the entity.Most common ways to query a database:-Query-Structured Query Languages (SQL)-Query By Example (QBE)Querya command for retrieving specified information from a databaseStructured Query Language (SQL)the most common language for querying databasesQuery by example (QBE)a simpler query interface usinggraphical drag-and-dropfeatures; newer and easier way to query databases; noprogramming skills needed.Online Transaction Processing (OLTP)-IT systems used to process customer transactions: e.g. orders,deliveries, invoicing, payments, etc.Operational (OLTP) vs. Informational (OLAP) IT systems:
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