Suppose the VoIP project sponsor wants you to present the project to theboard of directors.•Answer----1•Important---------------------•If you want someone to do something, sending an email or leaving a voicemessage is not the same as getting something done. If you have an issue that’sdelaying your project, you can’t afford to wait until the person you contacteddecides to act. The most effective way to obtain a response to a request is to tellpeople up front what you want them to do and when. For example, an email thatscrolls for pages before you get to the point will be deleted long before therecipient knows what you’re asking for. Put requests in the first paragraph of anemail, memo, or other written communication. State requests in the first sentenceof voice messages. You can follow up with the why’s and how’s after that.•After you’ve sent requests for action, you must follow up if you don’t receive aresponse when you expect. If a return email doesn’t arrive, follow up with anotheremail or a telephone call. (Emails get caught in spam filters all the time, so don’tbegin your follow-up with an accusation.) If a voice message goes unanswered,find the person or someone else who can help.Preview Mode
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