USER FRUSTRATION

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Runni n g Head: USER FRUSTRATION 1 USER FRUSTRATION User Frustration 3/8/2015 Submitted To: Professor Name Submitted By: Stu dent Name
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USER FRUSTRATION 2 Ques1. Describe three (3) reasons users are still frustrated with modern applications. Answer: The various reasons for the users’ frustration are as follows: Errors : The users normally find the errors to be frustrating. When users perceive that something is in an incorrect state, then errors produce frustration regardless of the fact that it can be due to their fault. There are many things that could cause users to be frustrated like pop - up advertisements, viruses, and spam mail even if a computer is operating in a correct state. When something in the computing system is not providing the desired outcome , the users get frustrated as they are therefore unable to reach their task goals. This might be due to a hardware or software failure. On the other hand , an error might be caused by the actions of us ers, for example, users either enter s commands in an incorrect manner or choose the wrong command s to reach their task goals like spelling errors (Ceaparu, 2003) . Application Complexity : There are several new terms which are difficult to comprehend and thus make the users frustrated. The users get frustrated from the jargon also. The users may do not have appropriate knowledge of how to operate an application which make them frustrated while accessing the complex applications. The users find difficulty in accessing complex applications like HTML, graphics, and database programs unlike the other applications like java and JSP which are easily understood by the users. Thus, these complex applications may present tough challenge to the users. But, some applications have manuals in them which guide the users how to access the respective application.

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