Test Bank For Fundamentals of Law Office Management, 5th Edition

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171TEST BANKCHAPTER 1THE LEGAL MARKETPLACEMULTIPLE CHOICE1.The size of a law firm is measured bya. its total incomeb. the number of clientsc. the number of attorneys it employsd. the number of its branch officese. b and c only2.A mega-firma. specializes in mergersb. has more than 25 partnersc. is located in one region of the United Statesd. employs more than 1,000 attorneyse. all of the above3.A law firm’s culture consists ofa. social atmosphereb. recognitionc. family attitudesd. all of the abovee. none of the above4.A firm with a decentralized form of management isa. managed from one sourceb. managed in segmentsc. democratic in natured. autocratic in naturee. a and d only5.A general practitionera. does not specializeb. employs no other attorneysc. practices criminal law onlyd. all of the abovee. none of the above

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172Test Bank6.What has influenced whether an attorney is a sole practitioner or in group practice?a. the economyb. changes in the lawc. cost of technologyd. all of the abovee. none of the above7.A partnershipa. consists of two or more attorneysb. always consists of a major partner and a minor partnerc. may consist of three classes of attorneysd. none of the abovee. a and c only8.A general practitionera. specializes in one area of lawb. practices in all areas of the lawc. is the same as a sole practitionerd. all of the abovee. none of the above9.In a professional corporationa. all attorneys are considered employeesb. owners receive dividendsc. a shareholder may be an officer and a directord. all of the abovee. none of the above10. Legal clinicsa. provide low-income people with low-cost legal servicesb. have luxurious officesc. do not employ paralegalsd. are considered boutiquese. none of the above11. A boutique firma. works in many areas of the lawb. handles only criminal mattersc. handles only tax mattersd. all of the abovee. none of the above

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Chapter 1: The Legal Marketplace17312. A corporate legal department hasa. an autocratic form of managementb. a democratic form of managementc. a committee form of managementd. a combination form of managemente. none of the above13. A freelance paralegal servicea. offers services to attorneys on an independent contractor basisb. most often specializes in one area of lawc. has a decentralized form of managementd. all of the abovee. a and b only14. The federal governmenta. employs legal technicians and paralegal specialistsb. does not employ paralegalsc. gives paralegals less autonomy than private law firmsd. will not allow specializatione. all of the above15. Globalization isa. law firms that establish offices in other countries to service international clientsb. a form of doing business in a poor economyc. a law firm that offers nonlegal services in other countriesd. a result of outsourcinge. none of the aboveTRUE/FALSE16. The structure and organization of a law office is determined by the government.17. An international firm has branch offices in other countries.18. A democratic type of management is an effective management style.19. Management committees make swift decisions.20. New attorneys are generally general practitioners.21. Contract attorneys work directly for the public.22. P.C. stands for “professional corporation.”

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174Test Bank23. One disadvantage to a partnership is that all partners are liable for the malpractice of otherpartners.24. All shareholders in a professional legal corporation must be attorneys in most states.25. In an office-sharing arrangement, an attorney may do work for the law firm in lieu of payingrent.26. A corporate legal department functions around the projects of the corporation.27. Attracting clients is not a concern for a corporate legal department.28. A freelance paralegal service works only for attorneys.29. In most states, for an attorney to be designated a certified specialist, the attorney must take aspecialist exam.30. A legal administrator manages a law firm.COMPLETION31. The structure and organization of a law office is determined by what four things?___________________, ___________________, ___________________, and___________________.32. Most attorneys prefer to work in ____________________ law firms.33. The four types of large law firms are ____________________, ____________________,____________________, and ____________________.34. A firm’s area of ____________________ determines its clientele and need for staff.35. The ____________________ management style is most commonly found in law firms.36. The two forms of management are ____________________ and ____________________.37. The federal government classifies workers in the ____________________.38. Ownership of a professional corporation is determined by ____________________.39. The two types of office-sharing associations are the ____________________ concept and the____________________ concept.

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Chapter 1: The Legal Marketplace17540. What type of law firm employs 1,000 or more attorneys? ____________________.41. The head of a corporate legal department is called a(n) ____________________.42. Most paralegal employers are ____________________.43. The four types of business structures for private law firms are ____________________.44. An LLC is a(n) ____________________.45. The General Schedule is_____________________________________________________________.MATCHING_____ 46. Outside counselA. Corporate legal department_____ 47. BoutiqueB. Professional Corporation_____ 48. Executive committeeC. Private law firms_____ 49. In-house counselD. A firm that specializes in one area of law_____ 50. P.C.E. Committee management style

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176TEST BANKCHAPTER 2THE LEGAL TEAMMULTIPLE CHOICE1.A law firm’s need for staff varies according to its size anda. the number of attorneys in the firmb. geographical area of the firmc. economic forecastsd. governmental statisticse. specialty2.A legal administratora. receives the compensation and status on par with an attorneyb. handles all of the clerical work for a firmc. is responsible for the accounting functions in a firmd. never attends partner meetingse. none of the above3.A rainmakera. is a sole proprietorb. is an equity partnerc. has a lower annual billable hours requirementd. brings in new clientse. all of the above4.The major difference(s) between a legal administrator and office manager is (are)a. an administrator has authority to make major financial decisions for the firmb. an administrator has the right to vote at partnership meetingsc. an office manager has authority to hire and fire staffd. all of the abovee. a and b only5.A tiered paralegal programa. refers to paralegal continuing legal educationb. provides upward mobility for paralegals in a law firmc. is based on experienced. all of the abovee. b and c only

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Chapter 2: The Legal Team1776.What (is/are) the difference(s) between a law clerk and a paralegal?a. a law clerk does legal research and a paralegal does notb. a paralegal drafts legal documents and a law clerk does notc. a law clerk is educated in legal procedures and a paralegal is notd. all of the abovee. none of the above7.A paralegal assistanta. is usually a paralegal studentb. prepares lengthy documentsc. is responsible for training paralegalsd. all of the abovee. none of the above8.A legislative analysta. is responsible for the firm’s computer systemb. runs errands for the firmc. is found in governmental offices onlyd. is responsible for tracking legislation for clientse. none of the above9.A case coordinatora. is responsible for filing documentsb. develops management strategy for a complex litigation casec. numbers and indexes documentsd. all of the abovee. b and c only10. A clerka. runs errands for the firmb. handles administrative assignments under the direction of a supervisorc. prepares trial exhibitsd. all of the abovee. b and c only11. Outsourcing isa. referring cases to another law firmb. sending employees to an educational institution for trainingc. using outside companies for support staff functionsd. none of the abovee. hiring a new attorney from outside the firm

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178Test Bank12. An employment agencya. specializes in attorneys onlyb. specializes in paralegals onlyc. provides the firm with new casesd. provides the firm with temporary employeese. none of the above13. An outside computerized litigation support servicea. requires the firm to hire additional staffb. helps the firm with complex litigation casesc. hires paralegals onlyd. provides the firm with new computers and softwaree. none of the above14. Consultants area. employed by law firmsb. used on an “as needed” basisc. used as expert witnessesd. all of the abovee. b and c only15. A bonding companya. searches records of the Secretary of State’s officeb. registers companies in the appropriate state agencyc. searches out-of-state recordsd. all of the abovee. none of the aboveTRUE/FALSE16. A law firm’s need for staff varies according to the size of a firm.17. Most “of-counsel” positions are equity positions.18. Attorneys, legal administrators, and paralegal managers define a paralegal’s role in a lawoffice.19. There is no definition of a paralegal that is accepted by all members of the legal community.20. Most paralegals have a paralegal certificate.21. Specialization can increase a paralegal’s salary.

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Chapter 2: The Legal Team17922. A legislative analyst tracks legislation that affects clients.23. An investigator may be employed by a law firm.24. A process server runs errands for the law firm.25. A file clerk’s time is spent filing documents.26. A messenger is also called a courier.27. Larger firms report greater use of outsourcing services.28. Only small firms use an outside paralegal service.29. Most legal administrators have an MBA degree.30. Leverage is the ability to make money from the work of others.COMPLETION31. The four categories of attorneys are ____________________, ____________________,____________________, and ____________________.32. A legal administrator is under the direction of ____________________.33. Most paralegals specialize in ____________________.34. The role of a legal secretary is changing into that of a(n) ____________________.35. The two factors that determine a receptionist’s duties are ____________________ and____________________ of a law firm.36. A ____________________ law firm uses more specialized personnel.37. A photocopy clerk is found in ____________________ law firms.38. A recruiter’s duty is to ____________________.39. Most law firms use an attorney service instead of employing their own____________________.

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180Test Bank40. A computerized litigation support service is used in ____________________ cases.41. A ____________________ firm reports greater use of outsourced service.42. Name four paralegal supervisors: ____________________, ____________________,____________________, and ____________________.43. Name five or six consultants used by law firms. ____________________,___________________, ____________________, ____________________,____________________, ____________________.44. A firm’s ____________________ determine its need for consultants.45. Most large and midsize firms use a ____________________ consultant.MATCHING_____ 46. CPAA. A person who testifies according to professional expertise_____ 47. MBAB. Degree of an accountant_____ 48. Of-counselC. A person responsible for bringing in clients to the law firm_____ 49. RainmakerD. Degree of a legal administrator_____ 50. Expert witnessE. A part-time attorney

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181TEST BANKCHAPTER 3PERSONNEL RELATIONSMULTIPLE CHOICE1.What two characteristics measure a manager’s performance?a. efficiency and effectivenessb. organizing and staffingc. planning and leadingd. competency and commitmente. creativity and cooperation2.Which of the following is/are a law firm’s objective(s)?a. provide quality legal services to the clientb. provide growth and profit for the firmc. provide growth and satisfaction for the employeesd. all of the abovee. none of the above3.Some advantages of hiring within a firm includea. the cost of hiring a new employee is eliminatedb. the loss in productivity is reducedc. encouraging company loyaltyd. increases employee moralee. all of the above4.Which of the following functions of human resource management is the most important?a. planningb. controllingc. organizingd. leadinge. staffing5.Studies have shown that an attorney with a new paralegal is operating at _______inefficiency.a. 15 percentb. 20 percentc. 25 percentd. 30 percente. 65 percent

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182Test Bank6.A position description containsa. title, duties, and responsibilities for the positionb. the age requirements for the positionc. the cost of hiring a new employeed. none of the abovee. all of the above7.The ouch formula refers toa. guidelines for firing an employeeb. guidelines for hiring an employeec. guidelines for giving constructive criticism to an employeed. proper interview questionse. none of the above8.Effective communication involvesa. body languageb. tone of voicec. listeningd. speakinge. all of the above9.After a person is hired, how long does it take for an employee to be productive, in general?a. two weeksb. one monthc. two monthsd. three monthse. none of the above10. The purpose of a formal performance interview is toa. give constructive feedbackb. set goals for the coming yearc. discuss family valuesd. a and b onlye. all of the above11. Basic salary structure is based on what four things?a. the marketplace, job analysis, job description, and evaluationb. experience, competence, evaluation, and communicationc. commitment, competency, creativity, and cooperationd. education, experience, age, and skillse. the marketplace, education, experience, and competency

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Chapter 3: Personnel Relations18312. Raises and bonuses are based ona. meritb. consumer price indexc. tenured. longevity with the firme. all of the above13. Bonusesa. are used to offset a low salaryb. are given in large firms more than small firmsc. are necessary to keep employees satisfiedd. do not exist in government officese. none of the above14. Constructive feedbacka. is closely related to good communication skillsb. motivates people to reach personal goalsc. includes praise and recognition for a job well doned. is not given for fear of damaging a person’s moralee. all of the above15. How is a sense of loyalty to a firm developed?a. trust in the motives of the organizationb. guaranteed increase in salaryc. no requirement to work overtimed. a and b onlye. all of the aboveTRUE/FALSE16. The best way to fill a position is to advertise in the newspaper.17. The controlling function includes the ability to motivate employees to reach their maximumpotential.18. The reduced cost of hiring a new employee is eliminated when a firm promotes from withinthe firm.19. A hiring specification identifies the education and skills necessary for a position.20. Mentoring is when an experienced employee trains a new employee.

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184Test Bank21. The reason an applicant left prior employment is a consideration when hiring an employee.22. A common complaint paralegals have with law firm management is the lack of formalevaluation procedures.23. Opportunities for paralegals are predicted to increase according to government statistics.24. When establishing a compensation plan, firms refer to a position description that describesthe job.25. Studies have shown that merit raises do not increase productivity.26. Law firms with a good benefits package have a higher degree of employee loyalty.27. Most paralegals feel that exempt status is less important than overtime pay.28. A paralegal must not allow unethical behavior to pass unnoticed.29. Constructive feedback is essential to good job performance.30. Exempt employees are paid for overtime.COMPLETION31. What is LinkedIn?32. What are soft skills?33. What are the three internal conditions that affect management policies?____________________, ____________________, and ____________________.34. The most important part of an employment interview is ________________.35. How are nonexempt employees paid?36. The most common disadvantage of promoting from within the firm is____________________.37. In matters concerning employment, which law will prevail: federal or state?____________________.

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Chapter 3: Personnel Relations18538. CEMEC is an acronym that stands for what five employee expectations?___________________, ___________________, ___________________,___________________, and ___________________.39. What two things do poor working conditions produce? __________ and ____________.40. The two types of evaluation are ____________________ and ____________________.41. Good working conditions decrease ____________________ and increase____________________.42. ____________________ firms tend to offer fewer benefits.43. Which law sets the perimeters of exempt and nonexempt employees?____________________.44. What are the five Cs of the team approach? ____________________,____________________, ____________________, ____________________, and____________________.45. Personality conflicts are a source of ____________________ and ____________________malfunction.MATCHING_____ 46. AttritionA. Occurs often; daily_____ 47. Soft skillsB. Not paid for overtime_____ 48. ExemptC. Ability to handle stressful situations_____ 49. Consumer price indexD. Used to calculate a raise_____ 50. Informal evaluationE. Caused by death or retirement

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