CompTIA A+ Core 1 (220-1001) and Core 2 (220-1002) Exam Cram (2020)

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CompTIA A+ Core 1 (220-1001) and Core 2 (220-1002)Exam CramDavid L. ProwsePearson Education221 River St.Hoboken, NJ 07030 USA

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CompTIA A+ Core 1 (220-1001) and Core 2(220-1002) Exam CramDavid L ProwseCopyright © 2020 Pearson Education.Published by:Pearson Education221 River St.Hoboken, NJ 07030 USAAll rights reserved. No part of this book may bereproduced or transmitted in any form or by anymeans, electronic or mechanical, includingphotocopying, recording, or by any informationstorage and retrieval system, without writtenpermission from the publisher, except for the inclusionof brief quotations in a review.Printed in the United States of AmericaFirst PrintingLibrary of Congress Control Number:ISBN-13: 978-0-78976-057-9ISBN-10: 0-78976-057-6Warning and DisclaimerThis book is designed to provide information about the

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CompTIA A+ Core 1 (220-1001) and Core 2 (220-1002) exams for the CompTIA A+ certification. Everyeffort has been made to make this book as completeand as accurate as possible, but no warranty or fitnessis implied.The information is provided on an “as is” basis. Theauthor and publisher shall have neither liability norresponsibility to any person or entity with respect toany loss or damages arising from the informationcontained in this book or from the use of the discs orprograms that may accompany it.The opinions expressed in this book belong to theauthor and are not necessarily those of Cisco Systems,Inc.Trademark AcknowledgmentsAll terms mentioned in this book that are known to betrademarks or service marks have been appropriatelycapitalized. Pearson IT Certification cannot attest tothe accuracy of this information. Use of a term in thisbook should not be regarded as affecting the validity ofany trademark or service mark.Special SalesFor information about buying this title in bulkquantities, or for special sales opportunities (whichmay include electronic versions; custom cover designs;and content particular to your business, training goals,

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marketing focus, or branding interests), please contactour corporate sales department atcorpsales@pearsoned.com or (800) 382-3419.For government sales inquiries, please contactgovernmentsales@pearsoned.com.For questions about sales outside the U.S., pleasecontactinternational@pearsoned.com.Feedback InformationAt Pearson IT Certification, our goal is to create in-depth technical books of the highest quality and value.Each book is crafted with care and precision,undergoing rigorous development that involves theunique expertise of members from the professionaltechnical community.Readers’ feedback is a natural continuation of thisprocess. If you have any comments regarding how wecould improve the quality of this book, or otherwisealter it to better suit your needs, you can contact usthrough email atfeedback@ciscopress.com. Pleasemake sure to include the book title and ISBN in yourmessage.We greatly appreciate your assistance.Editor-in-ChiefMark TaubProduct Line Manager

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Brett BartowExecutive EditorPaul CarlstroemManaging EditorSandra SchroederDevelopment EditorChristopher A. ClevelandSenior Project EditorTonya SimpsonCopy EditorTechnical EditorChris CraytonEditorial AssistantBook DesignerCover DesignerCompositionIndexerProofreader

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Contents at a GlancePart I Core 1 (220-1001)220-1001 - Domain 1.0: Mobile DevicesChapter 1 Laptops, Part 1Chapter 2 Laptops, Part 2Chapter 3 Smartphones, Tablets, and Other MobileDevices, Part 1Chapter 4 Smartphones, Tablets, and Other MobileDevices, Part 2220-1001 Domain 2.0: NetworkingChapter 5 Ports, Protocols, and Network DevicesChapter 6 SOHO Networks and Wireless ProtocolsChapter 7 Networked Hosts and NetworkConfigurationChapter 8 Network Types and Networking Tools220-1001 Domain 3.0: HardwareChapter 9 Cables and ConnectorsChapter 10 RAM and Storage

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Chapter 11 Motherboards and Add-on CardsChapter 12 CPUsChapter 13 Peripherals and PowerChapter 14 Custom PCs and Common DevicesChapter 15 Printers and Multifunction Devices220-1001 Domain 4.0: Virtualization and CloudComputingChapter 16 Cloud Computing and Client-sideVirtualization220-1001 Domain 5.0: Hardware and NetworkTroubleshootingChapter 17 Computer Troubleshooting 101Chapter 18 Troubleshooting Motherboards, CPUs,RAM, and PowerChapter 19 Troubleshooting Hard Drives and RAIDArraysChapter 20 Troubleshooting Video Issues and MobileDevicesChapter 21 Troubleshooting PrintersChapter 22 Troubleshooting Wired and WirelessNetwork Problems

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Practice Exam: Core 1 (220-1001)Part II Core 2 (220-1002)220-1002 Domain 1.0: Operating SystemsChapter 23 Operating System Types and WindowsVersionsChapter 24 Operating System InstallationChapter 25 Microsoft Command-Line ToolsChapter 26 Microsoft Operating System Features andTools, Part 1Chapter 27 Microsoft Operating System Features andTools, Part 2Chapter 28 Windows Control Panel UtilitiesChapter 29 Windows Networking and ApplicationInstallationChapter 30 Linux and macOS Tools220-1002 Domain 2.0: SecurityChapter 31 Physical and Logical SecurityChapter 32 Wireless Security, Malware, and SocialEngineeringChapter 33 Windows Security Settings and BestPractices

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Chapter 34 Mobile Device SecurityChapter 35 Data Destruction and SOHO Security220-1002 Domain 3.0: SoftwareTroubleshootingChapter 36 Troubleshooting Microsoft WindowsChapter 37 Troubleshooting PC Security Issues andMalware RemovalChapter 38 Troubleshooting Mobile OperatingSystems220-1002 Domain 4.0: Operational ProceduresChapter 39 Documentation, Change Management,and Disaster RecoveryChapter 40 Safety Procedures and EnvironmentalControlsChapter 41 Incident Response, Communication, andProfessionalismChapter 42 Basic Scripting and Remote AccessTechnologiesPractice Exam: Core 2 (220-1002)Chapter 43 Getting Ready for the Exams & FarewellCompanion WebsiteBonus Exams (these are being shared with the

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A+ EC PQ book).220-1001 PE-Bonus (40 questions)220-1002 PE-Bonus (40 questions)Real-World ScenariosPDFs, videos, and simulations.Two additional Case Studies per exam (there are 10currently)The CompTIA A+ Cram SheetA+ 220-1001: Practice Exam #1A+ Core 2 (220-1002): Practice Exam #1Acronym Glossary

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Table of ContentsAbout the AuthorAcknowledgmentsReader ServicesCommand Syntax ConventionsIntroductionPart I Core 1 (220-1001)220-1001 - Domain 1.0: Mobile DevicesChapter 1. Laptops, Part 11.1 - Given a scenario, install and configurelaptop hardware and components.Chapter 2. Laptops, Part 21.2 - Given a scenario, install componentswithin the display of a laptop.1.3 - Given a scenario, use appropriate laptopfeatures.Chapter 3. Smartphones, Tablets, and Other MobileDevices, Part 11.4 – Compare and contrast characteristics of

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various types of other mobile devices.1.5 – Given a scenario, connect and configureaccessories and ports of other mobile devices.Chapter 4. Smartphones, Tablets, and Other MobileDevices, Part 21.6 – Given a scenario, configure basic mobiledevice network connectivity and applicationsupport.1.7 – Given a scenario, use methods toperform mobile device synchronization.220-1001 Domain 2.0: NetworkingChapter 5. Ports, Protocols, and Network Devices2.1 – Compare and contrast TCP and UDPports, protocols, and their purposes.2.2 – Compare and contrast commonnetworking hardware devices.Chapter 6. SOHO Networks and Wireless Protocols2.3 – Given a scenario, install and configure abasic wired/wireless SOHO network.2.4 – Compare and contrast wirelessnetworking protocols.Chapter 7. Networked Hosts and NetworkConfiguration2.5 – Summarize the properties and purposes

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of services provided by networked hosts.2.6 – Explain common network configurationconceptsChapter 8. Network Types and Networking Tools2.7 – Compare and contrast Internetconnection types, network types, and theirfeatures.2.8 – Given a scenario, use appropriatenetworking tools.220-1001 Domain 3.0: HardwareChapter 9. Cables and Connectors3.1 – Explain basic cable types, features, andtheir purposes.3.2 – Identify common connector types.Chapter 10. RAM and Storage3.3 – Given a scenario, install RAM types.3.4 – Given a scenario, select, install andconfigure storage devices.Chapter 11. Motherboards and Add-on Cards3.5 – Given a scenario, install and configuremotherboards, CPUs, and add-on cards.Chapter 12. CPUs3.5 – Given a scenario, install and configure

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motherboards, CPUs, and add-on cards.Chapter 13. Peripherals and Power3.6 – Explain the purposes and uses ofvarious peripheral types.3.7 – Summarize power supply types andfeatures.Chapter 14. Custom PCs and Common Devices3.8 – Given a scenario, select and configureappropriate components for a custom PCconfiguration to meet customer specificationsor needs.3.9 – Given a scenario, install and configurecommon devices.Chapter 15. Printers and Multifunction Devices3.10 – Given a scenario, configure SOHOmultifunction devices/printers and settings.3.11 – Given a scenario, install and maintainvarious print technologies.220-1001 Domain 4.0: Virtualization and CloudComputingChapter 16. Cloud Computing and Client-sideVirtualization4.1 – Compare and contrast cloud computingconcepts.

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4.2 – Given a scenario, set up and configureclient-side virtualization.220-1001 Domain 5.0: Hardware and NetworkTroubleshootingChapter 17. Computer Troubleshooting 1015.1 – Given a scenario, use the best practicemethodology to resolve problems.Chapter 18. Troubleshooting Motherboards, CPUs,RAM, and Power5.2 – Given a scenario, troubleshoot problemsrelated to motherboards, RAM, CPUs, andpower.Chapter 19. Troubleshooting Hard Drives and RAIDArrays5.3 – Given a scenario, troubleshoot harddrives and RAID arrays.Chapter 20. Troubleshooting Video Issues and MobileDevices5.4 – Given a scenario, troubleshoot video,projector, and display issues.5.5 – Given a scenario, troubleshoot commonmobile device issues while adhering to theappropriate procedures.Chapter 21. Troubleshooting Printers

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5.6 – Given a scenario, troubleshoot printers.Chapter 22. Troubleshooting Wired and WirelessNetwork ProblemsPractice Exam: Core 1 (220-1001)5.7 – Given a scenario, troubleshoot commonwired and wireless network problems.Part II Core 2 (220-1002)220-1002 Domain 1.0: Operating SystemsChapter 23. Operating System Types and WindowsVersions1.1 – Compare and contrast commonoperating system types and their purposes.1.2 – Compare and contrast features ofMicrosoft Windows versions.Chapter 24. Operating System Installation1.3 – Summarize general OS installationconsiderations and upgrade methods.Chapter 25. Microsoft Command Line Tools1.4 – Given a scenario, use appropriateMicrosoft command line tools.Chapter 26. Microsoft Operating System Features andTools, Part 1

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1.5 – Given a scenario, use Microsoftoperating system features and tools.Chapter 27. Microsoft Operating System Features andTools, Part 21.5 – Given a scenario, use Microsoftoperating system features and tools.Chapter 28. Windows Control Panel Utilities1.6 – Given a scenario, use MicrosoftWindows Control Panel utilities.Chapter 29. Windows Networking and ApplicationInstallation1.8 – Given a scenario, configure MicrosoftWindows networking on a client/desktop.1.7 – Summarize application installation andconfiguration concepts.Chapter 30. Linux and macOS Tools1.9 – Given a scenario, use features and toolsof the macOS and Linux client/desktopoperating systems.220-1002 Domain 2.0: SecurityChapter 31. Physical and Logical Security2.1 – Summarize the importance of physicalsecurity measures.2.2 – Explain logical security concepts.

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Chapter 32. Wireless Security, Malware, and SocialEngineering2.3 – Compare and contrast wireless securityprotocols and authentication methods.2.4 – Given a scenario, detect, remove, andprevent malware using appropriate tools andmethods.2.5 – Compare and contrast socialengineering, threats, and vulnerabilities.Chapter 33. Windows Security Settings and BestPractices2.6 – Compare and contrast the differences ofbasic Microsoft Windows OS security settings.2.7 – Given a scenario, implement securitybest practices to secure a workstation.Chapter 34. Mobile Device Security2.8 – Given a scenario, implement methodsfor securing mobile devices.Chapter 35. Data Destruction and SOHO Security2.9 – Given a scenario, implementappropriate data destruction and disposalmethods.2.10 – Given a scenario, configure security onSOHO wireless and wired networks.220-1002 Domain 3.0: Software

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TroubleshootingChapter 36. Troubleshooting Microsoft Windows3.1 – Given a scenario, troubleshoot MicrosoftWindows OS problems.Chapter 37. Troubleshooting PC Security Issues andMalware Removal3.3 – Given a scenario, use best practiceprocedures for malware removal.3.2 – Given a scenario, troubleshoot andresolve PC security issues.Chapter 38. Troubleshooting Mobile OperatingSystemsWi-Fi TroubleshootingBluetooth TroubleshootingTroubleshooting E-mail ConnectionsTroubleshooting and Stopping ApplicationsInitiating ResetsAdditional Mobile Device Troubleshooting220-1002 Domain 4.0: Operational ProceduresChapter 39. Documentation, Change Managementand Disaster Recovery4.1 – Compare and contrast best practicesassociated with types of documentation.

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4.2 – Given a scenario, implement basicchange management best practices.4.3 – Given a scenario, implement basicdisaster prevention and recovery methods.Chapter 40. Safety Procedures and EnvironmentalControls4.4 – Explain common safety procedures.4.5 – Explain environmental impacts andappropriate controls.Chapter 41. Incident Response, Communication, andProfessionalism4.6 – Explain the processes for addressingprohibited content/activity, and privacy,licensing, and policy concepts.4.7 – Given a scenario, use propercommunication techniques andprofessionalism.Chapter 42. Basic Scripting and Remote AccessTechnologies4.8 – Identify the basics of scripting.4.9 – Given a scenario, use remote accesstechnologies.Practice Exam: Core 2 (220-1002)Chapter 43. Getting Ready for the Exams and

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FarewellGetting Ready for the ExamsTips for Taking the Real ExamsBeyond the CompTIA A+ CertificationCompanion WebsiteBonus Exams (these are being shared with theA+ EC PQ book).220-1001 PE-Bonus (40 questions)220-1002 PE-Bonus (40 questions)Real-World ScenariosPDFs, videos, and simulations.Two additional Case Studies per exam (there are 10currently)The CompTIA A+ Cram Sheet220-1001220-1002A+ 220-1001: Practice Exam #1Answers at a GlanceExplanations for AnswersA+ Core 2 (220-1002): Practice Exam #1Answers at a Glance

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Explanations for AnswersAcronym Glossary

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About the AuthorDavid L. Prowseis the author of more than a dozencomputer training books and video products. He hasworked in the computer field for 25 years and loves toshare his experience through teaching and writing.He runs the websitehttps://dprocomputer.com, wherehe gladly answers questions from readers andstudents.ABOUT THE TECHNICAL REVIEWERChris Crayton(MCSE) is an author, technicalconsultant, and trainer. He has worked as a computertechnology and networking instructor, informationsecurity director, network administrator, networkengineer, and PC specialist. Chris has authored severalprint and online books on PC repair, CompTIA A+,CompTIA Security+, and Microsoft Windows. He hasalso served as technical editor and content contributoron numerous technical titles for several of the leadingpublishing companies. He holds numerous industrycertifications, has been recognized with manyprofessional teaching awards, and has served as astate-level SkillsUSA competition judge.

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AcknowledgmentsI’d like to give special recognition to Paul Carlstroem,Chris Cleveland, and Chris Crayton. Without you, thisbook wouldn’t have made it to the presses. I’m serioushere, writing a book is tough work, and this edition ofthe A+ Exam Cram was the toughest to date. Thankyou.Publishing a book takes a team of professional andtalented people. My thanks to everyone at Pearson foryour expertise and help throughout this project.

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Reader ServicesVisit our website and register this book atwww.pearsonitcertification.com/register forconvenient access to any updates, downloads, or erratathat might be available for this book.

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Command SyntaxConventionsThe conventions used to present command syntax inthis book are as follows:•Boldfaceindicates commands and keywordsthat are entered literally as shown. In actualconfiguration examples and output (not generalcommand syntax), boldface indicates commandsthat are manually input by the user (such as ashowcommand).•Italicindicates arguments for which you supplyactual values.• Vertical bars (|) separate alternative, mutuallyexclusive elements.• Square brackets ([ ]) indicate an optionalelement.• Braces ({ }) indicate a required choice.• Braces within brackets ([{ }]) indicate a requiredchoice within an optional element.

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IntroductionWelcome to theCompTIA A+ Core 1 (220-1001) andCore 2 (220-1002) Exam Cram, 2Edition. This bookprepares you for the CompTIA A+ Core 1 (220-1001)and Core 2 (220-1002) certification exams. Imaginethat you are at a testing center and have just beenhanded the passing scores for these exams. The goal ofthis book is to make that scenario a reality. My name isDavid L. Prowse, and I am happy to have theopportunity to serve you in this endeavor. Together,we can accomplish your goal to attain the CompTIAA+ certification.TARGET AUDIENCEThe CompTIA A+ exams measure the necessarycompetencies for an entry-level IT professional withthe equivalent knowledge of at least 12 months ofhands-on experience in the lab or field.This book is for persons who have experience workingwith desktop computers and mobile devices and wantto cram for the A+ certification exam—crambeing thekey word. This book does not cover everything in thecomputing world; how could you in such a concisepackage? However, this guide is fairly thorough andnd

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should offer you a lot of insight∣and a whole lot oftest preparation.If you do not feel that you have the requiredexperience, have never attempted to troubleshoot acomputer, or are new to the field, then I recommendthe following:• Attend a hands-on A+ class with aknowledgeable instructor.• Consider purchasing the A+ Complete VideoCourse (ISBN or link here—Denise Lincolnshould have info???), which goes into a bit moredepth than this text and shows technologyconcepts from a hands-on perspectiveEssentially, three types of people will read this book:those who want a job in the IT field, those who want tokeep their job, and those who simply want a basicknowledge of computers and want to validate thatknowledge. For those of you in the first group, thelatest version of the CompTIA A+ certification canhave a positive career impact, increasing the chancesof securing a position in the IT world. It also acts as astepping stone to more advanced certifications. Forthose in the second group, preparing for the examsserves to keep your skills sharp and your knowledgeup-to-date, helping you to remain a well-sought-aftertechnician. For those of you in the third group, theknowledge within this book can be very beneficial to

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just about any organization you might work for—aslong as that organization uses computers!Regardless of your situation, one thing to keep in mindis that I write my books to teach you how to be a well-rounded computer technician. While the main goal forthis book is to help you become A+ certified, I alsowant to share my experience with you so that you cangrow as an individual.A person might be tempted to purchase a study guidesolely for the practice exams, but I recommend againststudying from practice questionsonly. This book wasdesigned from the ground up to build your knowledgein such a way that when you get to the practice exams,they can act as the final key to passing the real exams.The knowledge in the chapters is the cornerstone,whereas the practice exam questions are thebattlements. Complete the entire book and you willhave built yourself an impenetrable castle ofknowledge.ABOUT THE COMPTIA A+ CORE 1(220-1001) AND CORE 2 (220-1002)EXAMSThis book covers the CompTIA A+ 220-1001 and 220-1002 exams, also known as Core 1 and Core 2respectively. There are quite a few changes andadditions to these versions of the A+ exams including

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