Mike Meyers' Comptia A+ Certification Passport, 220-1001 and 220-1002, 7th Edition (2020)

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Copyright©2020byMcGraw-HillEducation.Allrightsreserved.ExceptaspermittedundertheUnitedStatesCopyrightActof1976,nopartofthispublicationmaybereproducedordistributedinanyformorbyanymeans,orstoredinadatabaseorretrievalsystem,withoutthepriorwrittenpermissionofthepublisher,withtheexceptionthattheprogramlistingsmaybeentered,stored,andexecutedinacomputersystem,buttheymaynotbereproducedforpublication.ISBN:978-1-26-045503-8MHID: 1-26-045503-3ThematerialinthiseBookalsoappearsintheprintversionofthistitle:ISBN:978-1-26-045502-1,MHID:1-26-045502-5.eBookconversionbycodeMantraVersion1.0Alltrademarksaretrademarksoftheirrespectiveowners.Ratherthanputatrademarksymbolaftereveryoccurrenceofatrademarkedname,weusenamesinaneditorialfashiononly,andtothebenefitofthetrademarkowner,withnointentionofinfringementofthetrademark.Wheresuchdesignationsappearinthisbook,theyhavebeenprintedwithinitialcaps.McGraw-HillEducationeBooksareavailableatspecialquantitydiscountstouseaspremiumsandsalespromotionsorforuseincorporatetrainingprograms.Tocontactarepresentative,pleasevisittheContactUspageatwww.mhprofessional.com.InformationhasbeenobtainedbyMcGraw-HillEducationfromsourcesbelievedtobereliable.However,becauseofthepossibilityofhumanormechanicalerrorbyoursources,McGraw-HillEducation,orothers,McGraw-HillEducationdoesnotguaranteetheaccuracy,adequacy,orcompletenessofanyinformationandisnotresponsibleforanyerrorsoromissionsortheresultsobtainedfromtheuseofsuchinformation.TERMSOFUSE

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Wededicatethisbooktoourstudents,past,present,andfuture.You’rewhywedowhatwedo!

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AbouttheAuthorsMikeMeyers,lovinglycalledthe“AlphaGeek”bythosewhoknowhim,istheindustry’sleadingauthorityonCompTIAA+certification.Heisthepresidentandco-founderofTotalSeminars,LLC,aproviderofcomputerandnetworkrepairseminars,books,videos,andcoursewareforthousandsoforganizationsthroughouttheworld.Mikehasbeeninvolvedinthecomputerandnetworkrepairindustrysince1977asatechnician,instructor,author,consultant,andspeaker.AuthorofnumerouspopularPCbooksandvideos,includingthebest-sellingCompTIAA+CertificationAll-in-OneExamGuide,MikeisalsotheserieseditorforthehighlysuccessfulMikeMeyers’CertificationPassportseries,andtheMikeMeyers’GuideToseries,publishedbyMcGraw-Hill.Aswellaswriting,Mikehaspersonallytaught(andcontinuestoteach)thousandsofstudents,includingU.S.senators,U.S.SupremeCourtjustices,membersoftheUnitedNations,everybranchoftheU.S.ArmedForces,mostbranchesoftheU.S.DepartmentofJustice,andhundredsofcorporateclients,academicstudentsateverylevel,prisoners,andpensioners.E-mail:michaelm@totalsem.comTwitter/Skype/MostIMs:deswedsMarkEdwardSoperisatechnologymultitool,equallyadeptattechnicalwritingandtrainingontopicsrangingfromWindowsandMicrosoftOfficetoself-servicehelpdesk,hardware,andcertification.MarkhasbeenworkingwithtechnologysincethedaysoftheCommodore64,FranklinAce,Atari800XL,andIBMPC.Intheprocessofauthoring/co-authoringover40books,contributingtomanymore,andwritinghundredsofmagazineandwebsitearticlesandblogentries,hehasbuiltmanyversionsofexperimentalcomputersknowncollectivelyas“FrankenPC”andtornthemdownandbuilt

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thembackupagain.Markisalsoverycomfortableatthecontrolsofacamera,doingmuchofhisownphotographyovertheyearsforbookillustrations,writingtwobooksondigitalphotography,andspecializinginrailroads,airshows,travel,andfamilysubjects.Markhastaughtcomputertroubleshooting,MicrosoftWindows,networking,digitalphotography,photoediting,andMicrosoftOfficetothousandsofstudentsacrosstheUnitedStatesandhasdevelopedtrainingcoursesforuniversitiesandinstitutions.MarkoriginallyworkedwithMikeinthe1990swhenbothworkedforthesamecompanyascomputertrainersandappreciatestheopportunitytoworktogetheragain!E-mail:mark@markesoper.comFacebook:SopertechTwitter:SopertechWebsite:www.markesoper.comAbouttheEditor-in-ChiefScottJerniganwieldsamightyredpenaseditor-in-chiefforTotalSeminars.WithaMasterofArtsdegreeinmedievalhistory,ScottfeelsasmuchathomeinthemustyarchivesofLondonashedoesinthewarmcomputerglowofTotalSeminars’Houstonheadquarters.Afterfleeingapurelyacademiclife,hedoveheadfirstintoIT,workingasaninstructor,editor,andwriter.Scotthaswritten,edited,andcontributedtodozensofbooksoncomputerliteracy,hardware,operatingsystems,networking,andcertification.Hislatestbook(asidefromtheoneinyourhands)isComputerLiteracy:YourTickettoICCertification.Scottco-authoredthebest-sellingCompTIAA+CertificationAll-in-OneExamGuide,theMikeMeyers’CompTIAA+GuidetoManagingandTroubleshootingPCs,andtheMikeMeyersGuidetoCompTIASecurity+,SecondEdition(allwithMikeMeyers).HehastaughtcomputerclassesallovertheUnitedStates,includingstintsattheUnitedNationsinNewYorkandtheFBIAcademyinQuantico,Virginia.AbouttheTechnicalEditor

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ChrisCrayton,MCSE,isanauthor,technicalconsultant,andtrainer.Hehasworkedasacomputertechnologyandnetworkinginstructor,informationsecuritydirector,networkadministrator,networkengineer,andPCspecialist.ChrishasauthoredseveralprintandonlinebooksonPCrepair,CompTIAA+,CompTIASecurity+,andMicrosoftWindows.Hehasalsoservedastechnicaleditorandcontentcontributoronnumeroustechnicaltitlesforseveraloftheleadingpublishingcompanies.Heholdsnumerousindustrycertifications,hasbeenrecognizedwithmanyprofessionalteachingawards,andhasservedasastate-levelSkillsUSAcompetitionjudge.AboutTotalSeminarsTotalSeminarsprovidescertificationtrainingservicestothousandsofschools,corporations,andgovernmentagencies.TotalSeminarsproducesthe#1-sellingCompTIAA+andbest-sellingCompTIANetwork+certificationbooks,anddevelopstrainingmaterialssuchastheTotalTesterforsuperiorexampreparation.YoucanfindTotalSeminarsontheWebatwww.totalsem.com.

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ContentsataGlanceICompTIAA+Exam220-1001MobileDevicesNetworkingHardwareVirtualizationandCloudComputingHardwareandNetworkTroubleshootingITCompTIAA+Exam220-1002OperatingSystemsSecuritySoftwareTroubleshootingOperationalProceduresAbouttheOnlineContentIndex

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ContentsAcknowledgmentsIntroductionICompTIAA+Exam220-1001MobileDevicesGivenascenario,installandconfigurelaptophardwareandcomponentsHardware/DeviceReplacementKeyboardHardDriveMemorySmartCardReaderOpticalDriveWirelessCard/BluetoothModuleCellularCardVideoCardMiniPCleScreenDCJackBatteryTouchpadPlastics/Frames

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SpeakerSystemBoardCPUREVIEW1.1QUESTIONS1.1ANSWERSGivenascenario,installcomponentswithinthedisplayofalaptopTypesofLaptopDisplaysLCDOLEDWi-FiAntennaConnector/PlacementWebcamMicrophoneInverterDigitizer/TouchscreenREVIEW1.2QUESTIONS1.2ANSWERSGivenascenario,useappropriatelaptopfeaturesSpecialFunctionKeysDockingStationPortReplicatorPhysicalLaptopLockandCableLockRotating/RemovableScreensREVIEW1.3QUESTIONS1.3ANSWERSCompareandcontrastcharacteristicsofvarioustypesofothermobiledevices

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SmartphonesTabletsWearableTechnologyDevicesSmartWatchesFitnessMonitorsVR/ARHeadsetsE-readersGPSREVIEW1.4QUESTIONS1.4ANSWERSGivenascenario,connectandconfigureaccessoriesandportsofothermobiledevicesConnectionTypesWiredWirelessAccessoriesHeadsetsSpeakersGamePadsExtraBatteryPacks/BatteryChargersProtectiveCovers/WaterproofingCreditCardReadersMemory/MicroSDREVIEW1.5QUESTIONS1.5ANSWERSGivenascenario,configurebasicmobiledevicenetworkconnectivityandapplicationsupportWireless/CellularDataNetwork(Enable/Disable)Hotspot

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TetheringAirplaneModeBluetoothCorporateandISPE-mailConfigurationPOP3IMAPPortandSSLSettingsS/MIMEIntegratedCommercialProviderE-mailConfigurationiCloudGoogle/InboxExchangeOnlineYahooPRIUpdates/PRLUpdates/BasebandUpdatesRadioFirmwareIMEIvs.IMSIVPNREVIEW1.6QUESTIONS1.6ANSWERSGivenascenario,usemethodstoperformmobiledevicesynchronizationSynchronizationMethodsSynchronizetotheCloudSynchronizetotheDesktopSynchronizetotheAutomobileTypesofDatatoSynchronizeMutualAuthenticationforMultipleServices(SSO)SoftwareRequirementstoInstalltheApplicationonthePCConnectionTypestoEnableSynchronizationREVIEW

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1.7QUESTIONS1.7ANSWERSNetworkingCompareandcontrastTCPandUDPports,protocols,andtheirpurposesPortsandProtocolsTCPvs.UDPREVIEW2.1QUESTIONS2.1ANSWERSCompareandcontrastcommonnetworkinghardwaredevicesEthernetRoutersSwitchesManagedUnmanagedHubAccessPointsCloud-basedNetworkControllerFirewallNetworkInterfaceCardRepeaterCable/DSLModemDSLModemCableModemBridgePatchPanelPoweroverEthernet(PoE)InjectorsSwitch

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EthernetoverPowerREVIEW2.2QUESTIONS2.2ANSWERSGivenascenario,installandconfigureabasicwired/wirelessSOHOnetworkRouter/SwitchFunctionalityAccessPointSettingsIPAddressingNICConfigurationWiredWirelessEnd-userDeviceConfigurationIoTDeviceConfigurationVoice-enabled,SmartSpeaker/DigitalAssistantCable/DSLModemConfigurationFirewallSettingsDMZPortForwardingNATUPnPMACFiltering/Whitelist/BlacklistQoSWirelessSettingsEncryptionChannelsREVIEW2.3QUESTIONS2.3ANSWERSCompareandcontrastwirelessnetworkingprotocols

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802.11StandardsFrequencies:2.4GHz,5GHzChannels1-11BluetoothNFCRFIDZigbeeZ-WaveCellularStandards:3G,4G,LTE,5GREVIEW2.4QUESTIONS2.4ANSWERSSummarizethepropertiesandpurposesofservicesprovidedbynetworkedhostsServerRolesWebServerFileServerPrintServerDHCPServerDNSServerProxyServerMailServerAuthenticationServerSyslogInternetApplianceIDSIPSUTMEnd-pointManagementServerLegacy/EmbeddedSystems

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REVIEW2.5QUESTIONS2.5ANSWERSExplaincommonnetworkconfigurationconceptsIPAddressingIPv4vs.IPv6DynamicAPIPALinkLocalStaticDNSDHCPReservationsSubnetMaskGatewayVPNVLANNATREVIEW2.6QUESTIONS2.6ANSWERSCompareandcontrastInternetconnectiontypes,networktypes,andtheirfeaturesInternetConnectionTypesCableDSLDial-upFiberSatelliteISDN

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CellularLine-of-sightWirelessInternetServiceNetworkTypesLANWANPANMANWMNREVIEW2.7QUESTIONS2.7ANSWERSGivenascenario,useappropriatenetworkingtoolsCrimperandCableStripperMultimeterToneGeneratorandProbeCableTesterLoopbackPlugPunchdownToolWi-FiAnalyzerREVIEW2.8QUESTIONS2.8ANSWERSHardwareExplainbasiccabletypes,features,andtheirpurposesIdentifycommonconnectortypesNetworkCablesandConnectorsEthernetRJ-11

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FiberCoaxialVideoCablesandConnectorsMultipurposeCablesLightningThunderboltUSBSerial(RS-232)CableHardDriveCablesSATAandeSATAIDESCSIMolexAdaptersDVItoHDMI,DVItoVGAUSBtoEthernetREVIEW3.1/3.2QUESTIONS3.1/3.2ANSWERSGivenascenario,installRAMtypesDesktopRAMDDR2DDR3DDR4HandlingandInstallingDIMMSticksLaptopRAMHandlingandInstallingSO-DIMMSticksConfirmingRAMInstallationPerformanceConfigurationsforDesktopandLaptopError-correctingMemoryParityvs.Non-parityRAM

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REVIEW3.3QUESTIONS3.3ANSWERSGivenascenario,select,install,andconfigurestoragedevicesOpticalDrivesOpticalMediaFormatsOpticalMediaCapacityOpticalSpeedsMagneticHardDrivesHardDiskDrivesHybridDrivesSolid-StateDrivesM.2DrivesNVMeFlashSDCardInstallingStorageDevicesInstallingSATADrivesInstallingM.2DrivesConfigurationsRAIDO,1,5,10HotSwappableREVIEW3.4QUESTIONS3.4ANSWERSGivenascenario,installandconfiguremotherboards,CPUs,andadd-oncardsMotherboardFormFactorATXITX

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MotherboardConnectorsTypesPCIPCIeRiserCardSocketTypesSATAIDEFrontPanelConnectorInternalUSBConnectorInstallingaMotherboardBIOS/UEFISettingsBIOS/UEFIBootOptionsFirmwareUpdatesInterfaceConfigurationsSecurityandSecuritySettingsCMOSBatteryCPUFeaturesHyper-ThreadingSingle-coreandMulticoreVirtualizationSpeedsOverclockingIntegratedGPUCPUCompatibilityCoolingMechanismInstallingaHeatSinkandFanAssemblyInstallingaLiquidCoolingSystemExpansionCardsVideoCardsSoundCardsNetworkInterfaceCard

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USBExpansionCardeSATACardInstallingExpansionCardsREVIEW3.5QUESTIONS3.5ANSWERSExplainthepurposesandusesofvariousperipheraltypesOutputDevicesPrinterMonitorsVRHeadsetProjectorSpeakersHeadsetInputDevicesMouseKeyboardTouchpadSignaturePadGameControllersADF/FlatbedScannerBarcodeScanner/QRScannerCamera/WebcamMicrophoneKVMMagneticReader/ChipReaderNFC/TapPayDeviceSmartCardReaderDrivesandStorageDevicesOpticalDriveTypes

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ExternalStorageDrivesREVIEW3.6QUESTIONS3.6ANSWERSSummarizepowersupplytypesandfeaturesInput:115Vvs.220VOutput:5Vvs.12V24-pinMotherboardAdapterWattageRatingNumberofDevices/TypesofDevicestoBePoweredPowerSupplyInstallationNotesREVIEW3.7QUESTIONS3.7ANSWERSGivenascenario,selectandconfigureappropriatecomponentsforacustomPCconfigurationtomeetcustomerspecificationsorneedsREVIEW3.8QUESTIONS3.8ANSWERSGivenascenario,installandconfigurecommondevicesDesktopThinClient,ThickClientAccountSetup/SettingsLaptop/CommonMobileDevicesTouchpadConfigurationTouchscreenConfigurationApplicationInstallations/ConfigurationsSynchronizationSettingsAccountSetup/Settings

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WirelessSettingsREVIEW3.9QUESTIONS3.9ANSWERSGivenascenario,configureSOHOmultifunctiondevices/printersandsettingsUseAppropriateDriversforaGivenOperatingSystemInstallingaLocalPrinterInstallingaNetworkPrinterConfigurationSettingsDeviceSharingWiredWirelessIntegratedPrintServer(Hardware)CloudPrinting/RemotePrintingPublic/SharedDevicesSharingLocal/NetworkedDeviceviaOperatingSystemSettingsDataPrivacyREVIEW3.10QUESTIONS3.10ANSWERSGivenascenario,installandmaintainvariousprinttechnologiesLaserLaserPrinterComponentsandFeaturesImagingProcessLaserPrinterMaintenanceInkjetCalibrateInkjetMaintenance

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ThermalThermalPrinterMaintenanceImpactImpactPrinterMaintenanceVirtualPrintersPrinttoFilePrinttoPDFPrinttoXPSPrinttoImage3-DPrinters3-DPrinterMaintenanceREVIEW3.11QUESTIONS3.11ANSWERSVirtualizationandCloudComputingCompareandcontrastcloudcomputingconceptsCommonCloudModelslaaSPaaSSaaSPublicvs.Privatevs.Hybridvs.CommunitySharedResourcesInternalvs.ExternalResourcePoolingMeasuredService,MeteredOn-demand,RapidElasticityOff-siteE-mailApplicationsCloudFileStorageServicesSynchronizationAppsVirtualApplicationStreaming/Cloud-basedApplications

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ApplicationsforCellPhones/TabletsApplicationsforLaptops/DesktopsVirtualDesktopVirtualNICREVIEW4.1QUESTIONS4.1ANSWERSGivenascenario,setupandconfigureclient-sidevirtualizationPurposeofVirtualMachinesResourceRequirementsEmulatorRequirementsSecurityRequirementsNetworkRequirementsHypervisorInstallingaHypervisorandCreatingaVirtualMachineInstallingtheGuestOperatingSystemREVIEW4.2QUESTIONS4.2ANSWERSHardwareandNetworkTroubleshootingGivenascenario,usethebestpracticemethodologytoresolveproblemsTheCompTIATroubleshootingMethodologyREVIEW5.1QUESTIONS5.1ANSWERSGivenascenario,troubleshootproblemsrelatedtomotherboards,RAM,CPUs,andpowerTroubleshootingCoreComponents

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REVIEW5.2QUESTIONS5.2ANSWERSGivenascenario,troubleshootharddrivesandRAIDarraysTroubleshootingStorageSystemsREVIEW5.3QUESTIONS5.3ANSWERSGivenascenario,troubleshootvideo,projector,anddisplayissuesTroubleshootingDisplayIssuesREVIEW5.4QUESTIONS5.4ANSWERSGivenascenario,troubleshootcommonmobiledeviceissueswhileadheringtotheappropriateproceduresTroubleshootingMobileDevicesDisassemblingProcessesforProperReassemblyREVIEW5.5QUESTIONS5.5ANSWERSGivenascenario,troubleshootprintersTroubleshootingPrintingIssuesREVIEW5.6QUESTIONS5.6ANSWERSGivenascenario,troubleshootcommonwiredandwirelessnetworkproblemsTroubleshootingNetworkIssues

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REVIEW5.7QUESTIONS5.7ANSWERSITCompTIAA+Exam220-1002OperatingSystemsCompareandcontrastcommonoperatingsystemtypesandtheirpurposes32-bitvs.64-bitRAMLimitationsSoftwareCompatibilityWorkstationOperatingSystemsMicrosoftWindowsAppleMacintoshOSLinuxCellPhone/TabletOperatingSystemsMicrosoftWindowsAndroidiOSChromeOSVendor-specificLimitationsEnd-of-LifeUpdateLimitationsCompatibilityConcernsBetweenOperatingSystemsREVIEW1.1QUESTIONS1.1ANSWERSCompareandcontrastfeaturesofMicrosoftWindowsversionsWindows7

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Windows8Windows8.1Windows10Windows7EditionsWindows8/8.1EditionsWindows10EditionsWindowsCorporatevs.PersonalNeedsDomainAccessBitLockerMediaCenterBranchCacheEFS(EncryptingFileSystem)DesktopStyles/UserInterfaceREVIEW1.2QUESTIONS1.2ANSWERSSummarizegeneralOSinstallationconsiderationsandupgrademethodsBootMethodsOpticalDisc(CD-ROM,DVD)ExternalDrive/FlashDrive(USB/eSATA)NetworkBoot(PXE)InternalFixedDisk(HDD/SSD)InternalHardDrive(Partition)TypeofInstallationsCreatingInstallationMediaUnattendedInstallationIn-placeUpgradeCleanInstallRepairInstallationMultiboot

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