Managing Human Behavior in Public and Nonprofit Organizations Fourth Edition Test Bank

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Denhardt–Managing Human Behavior in Nonprofit OrganizationsChapter1:Organizational Behavior as a Way of Thinking and ActingMultiple Choice1.Which of the following questions should you ask when analyzing individual employeebehavior in public organizations?A)Do employees feel like part of ateam?B)Do workers understand the underlying values of the mission of the unit?C)Are the appropriate equipment, technology, and supplies available?D)Isthe unit is receiving adequate funding and central agency support?Ans:B2.Which of the following is the field of organizational behavior NOT concerned with:A)Using power and politics constructively and ethicallyB)Using diversity to enhance organizational performanceC)Securing profits for shareholdersD)Creating and securing commitment to shared valuesAns:C3.The ________ conducted a study addressing what public organizations need to know in orderto act effectively andresponsibly.A)U.S. Office of Personnel ManagementB)U.S. Office ofManagement& BudgetC)U.S. Office ofSpecial CounselD)U.S.Department of EducationAns:A

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4.Which of the following is a “What” of management function?A)Strategic viewB)Broad perspectiveC)LeadershipD)MonitoringAns:D5.Which ofthe following is an effective characteristic of the “How” of management?A)PlanningB)Managing materialsC)Results focusD)CoordinationAns:C6.Which of the followingmanagement functions involves presenting, explaining,selling, anddefending the work unit’s activities to the supervisor in the agency and to persons and groupsoutside of the agency?A)CoordinationB)RepresentationC)LeadershipD)MonitoringAns: B7.Which of the followingmanagement functions involves self-knowledge and awareness ofimpact on others?A)Interpersonal sensitivityB)CommunicationC)RepresentationD)MonitoringAns:A

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8.Frederick Taylor’s overall purpose was to makeworkers more:A)SatisfiedB)EmpoweredC)ProductiveD)CommittedAns: C9.The finding that people change their behavior when they know they are being observed isknown as the:A)Hawthorne FindingB)Hawthorne EffectC)Hawthorne WorksD)Hawthorne ResultsAns:B10.Theory Y characterizes assumes people are:A)Motivated solely by money.B)Lazy and uninvolved.C)Inherently worthwhile.D)Complex anddifficult to understand.Ans:C11.Rensis Likertrefers to managers as the __________.:A)Focal pointB)Trend setterC)LeaderD)Linking pinAns:D

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12.Which of the following is NOT an assumption thatunderliesthe study of organizationalbehavior?A)Human behavior is purposeful.B)Human behavior is random.C)Human behavior can be changed.D)Human behavior can be influenced by others.Ans:B13.The understanding that people are morelikely to carry out decisions they helped to make isbased on the research of ____________.A)Kurt LewinB)Douglas McGregorC)Frederick TaylorD)Chester BarnardAns:A14.Evaluating whetherresourcesaretracked and allocated to areas of high needis analysis onthe ________ level.A)IndividualB)GroupC)OrganizationalD)SystemsAns:C15.Sarah is trying to evaluate whetherhersupervisorsaremanaging their units in a manner thatsupports employee development andperformance. Which of the following levels of analysis isshe engaging in??A)IndividualB)GroupC)OrganizationalD)SystemsAns:A

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16.Joe is researching anyexternal issuesortrendsthat seemlikely to affect the work unit.Which management function is he engaging in?A)SupervisionB)BudgetingC)RepresentationD)External awarenessAns:D17.Martha has specialized expertise in agency programs and operations. Which of the followingeffective management characteristics was she most likely hired for?A)Interpersonal sensitivityB)Technical competenceC)Action orientationD)Strategic viewAns: B18.Organizational behavior provides the ________ formanaging human behavior inorganizations.A)StrategiesB)RationaleC)GoalsD)PurposeAns:A19.Helen feels that it is possible for a trained monkey to do the jobs of her workers. Whichresearcher’s viewpoint is she espousing?A)MaxHawthorneB)Chester BarnardC)Frederick TaylorD)Abraham MaslowE)Ans:C

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20.Jason believes he should focus on the strength, resilience and vitality of his workers. He ismost likely influenced by which researcher?A)Frederick TaylorB)Martin SeligmanC)Sigmund FreudD)Robert WatermanEAns:BTrue/False21. True or False.To be effective, public administrators and nonprofit managersmust lead and motivate othersonlywithin their organizations.Ans: False22.True or False.Organizational behavior can tell a manager what type of computer systemwillbe most effective.Ans: False23. True or False.Organizational behavior is concerned with how people act, their motivations,and how they interact with others.Ans: True

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24. True or False.The management of organizational behavior in the public sectordoes notconcern governance in the public interest.Ans:False25. True or False.In order forexecutives at the top levels of governmentto be successful, theymust have the abilityto work with and through people.Ans: True26. True or False.Frederick Taylor was greatly concerned with employee motivation.Ans: False27. True or False.The importance of human cooperation in organizations was emphasized inthe Hawthorn study’s definition of a formal organization.Ans: False28. True or False.The psychological theories of Sigmund Freud are useful when looking atadults inorganizational settings.Ans:False29. True or False.Positive organizational scholarship focuses onwhatis wrong with peopleandtheir deficiencies,Ans: False

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30. True or False.One assumptionthat guidestheexploration of organizational behavior in thepublic sector is that public service is about serving others.Ans:TrueEssay31.Definethe different levels of analysis in organizational behavior.What questions should beasked for each level? How should the analysis be conducted?Ans:varies32.Discuss how organizational behavior is defined in the public sector. Does this differ fromorganizational behavior outside of the public sector? Why or why not?Ans:varies33.Identify theskills that are critical to managerial success in government. Pick five skills todiscuss in detail. Why did you choose these skills? What makes them important?Ans:varies34.Discuss the evolution of research and understanding about humanbehavior in anorganizational context. Be sure to identify the factors that led to changes in understandingorganizational behavior.Ans:varies35. Briefly describe theassumptions underlying organizational behavior. How might theseassumptions influence our understanding of organizational behavior in the public sector?Ans:varies

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Denhardt–Managing Human Behavior in Nonprofit OrganizationsChapter2:Knowing and Managing YourselfMultiple Choice1. Whichlevel of the self is motivated by the welfare of the group?A)IndividualB)GroupC)CollectiveD)InterpersonalAns: C2.The first level of skilldevelopment in any discipline involves ________.A)emotional challengeB)cognitive knowledgeC)behavioral skillsD)trainingAns:B3.Brenda exhibits self-control, is trustworthy, adaptable, open to change and has a strong desireto achieve. Which component of emotional intelligence is she exhibiting?A) Self-managementB)Self-awarenessC)Social awarenessD) Social managementAns:A

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4.Bill has been described by his employees as an empathetic boss who values diversity and iscross-culturally sensitive. Which component of emotional intelligence are his employeesrecognizing?A) Self-managementB)Self-awarenessC)Social awarenessD) Social managementAns:C5.Which of the following is NOT a competency associated with the social managementcomponent of emotional intelligence?A)Self-controlB)LeadershipC)Conflict managementD)Expertise inbuilding teamsAns:A6.Which of the following isNOT a self-imposed barrier to rising to leadership positions?A)Overemphasis of personal goalsB)Turning competitors into enemiesC)Gaps in trainingD)Needing to lead aloneAns:C7.________are the foundation upon which attitudes and personal preferences are formed andthe basis for crucial decisions, life directions, and personal choice.A)Personal valuesB)Self-disclosureC)Locus of controlD)Personality styleAns:A

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8.According to Kohlberg’smodel of moral development, in which of the following stages ofdevelopment would cheating on an exam be considered acceptable?A)UnconventionalB)PreconventionalC)ConventionalD)PostconventionalAns:B9.Bill knows that it is against company policy to report incorrect hours on his timesheet andtherefore always reports the correct number of hours he has worked. Based on this, Bill is in the________ stage of moral development.A)UnconventionalB)PreconventionalC)ConventionalD)PostconventionalAns:C10.John likes to work and sees work as an end in itself. Which of following value orientationsdoeshehave?A)IndustryB)FinancialC)PowerD)AchievementAns: A11.Which psychologistdescribed several aspects of the human psyche based on the way inwhich we take in and process information?A)Ivan PavlovB)Abraham MaslowC)Carl JungD)Sigmund Freud

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Ans: C12.Guardians tend to be ________ while Artisans tend to be _________.A)Adaptable, SociableB)Sociable, AdaptableC)Responsible, AnalyticalD)Analytical, ResponsibleAns:B13.Which of the following is NOT a characteristic of idealists?A)IntenseB)IntuitiveC)InspiringD)ImpulsiveAns: D14.Rajtends to be optimistic and adaptable.Which of the following temperaments doesheexhibit?A)ArtisanB)GuardianC)RationalD)IdealisticAns: B15. Which of the following isNOT a characteristic of those with an internal locus of control?A)Engage in actions to improve their environmentB)Ask more questionsC)Remember more informationD)Believe that what happens is caused by othersAns:D

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16.Jilliandesires to climb to a leadership level in an organization so as to enable integration andcoordination of the efforts of others.Which of the following is most likely her career anchor?A)GeneralManager competenceB)Security/stabilityC)Service/dedication to a causeD)Autonomy/independenceAns:A17.Whowas one of the first behavioral scientists to comment on the close connection betweenan individual’s self-concept and his or her views of others?A)Carl RogersB)Erich FrommC)Carl JungD)Abraham MaslowAns: B18.________ tend to besymbolic and enthusiastic.A)ArtisansB)GuardiansC)RationalistsD)IdealistsAns:D19. Whichof the followingisNOT related to having aninternal locus of control?A)Ability to cope with stressB)PromotabilityC)Low satisfactionD)Job involvementAns:C

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20.For an employee with the ________ career anchor, flexibility is of primary importance.A)LifestyleB)AutonomyC)Entrepreneurial creativityD)Pure challengeAns:BTrue/False21. True or False.The interpersonal level of self is motivated by self-interest.Ans: False22.True or False.The termemotional challengerefers to any real or perceived threat to oursecurity, self-image, or sense of self-worth that stimulates our instinctive self-protectivetendencies to either withdraw or become aggressive.Ans:True23. True or False.Social awarenessis the ability to understand what one is feeling and how todirect those feelings.Ans:False24. True or False.People who do not trust others often are viewed by others as untrustworthy

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themselves.Ans: True25. True or False.The human value orientation viewspeople and relationships in anegativemanner.Ans:False26. True or False.Personality style refers to the manner in which individuals gather and processinformation.Ans:True27. True or False.Peoplewho rely on“sensing”are more likely to focus on the future, to seethe potential in a situation, and to be highly creative.Ans: False28. True or False.The feelerneeds athinking type to persuade and conciliate feelings, to arouseenthusiasm and tosell or advertise, and to teach and forecast.Ans:False29. True or False.Interpersonal orientationidentifies the underlying tendencies that theindividual has to behave in certain ways regardless of circumstances or presence of others.Ans:True

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