Test Bank for Fundamentals of Human Resource Management, 5th Edition

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Fundamentals of HumanResource Management5thEditionGary DesslerTest Bank (Download only)for Fundamentals of HumanResource ManagementSusan Leshnower

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1Fundamentals of Human Resource Management, 5e(Dessler)Chapter 1Managing Human Resources Today1) The basic functions of management include all of the following EXCEPT ________.A) staffingB) planningC) organizingD) outsourcingAnswer: DExplanation: The five basic functions of the management process include planning, organizing,staffing, leading, and controlling. Outsourcing jobs may be an aspect of human resources, but itis not one of the primary management functions.Diff: 1Chapter: 1LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowingHR management concepts and techniques important to any supervisor or manager?"Skill: Concept2) A manager is best described as a person who is responsible for ________.A) teaching new employees basic skillsB) accomplishing the organization's goalsC) communicating with stockholdersD) delegating authority to subordinatesAnswer: BExplanation: A manager is someone who is responsible for accomplishing the organization'sgoals, and who does so by managing the efforts of the organization's people. Most writers agreethat managing involves performing five basic functions: planning, organizing, staffing, leading,and controlling.Diff: 2Chapter: 1LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowingHR management concepts and techniques important to any supervisor or manager?"Skill: Concept

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23) Which individual in an organization is responsible for accomplishing the organization's goalsby planning, organizing, staffing, leading, and controlling personnel?A) managerB) generalistC) marketerD) entrepreneurAnswer: AExplanation: The manager is the person responsible for accomplishing an organization's goalsby planning, organizing, staffing, leading, and controlling the efforts of the organization's people.Diff: 2AACSB: Application of knowledgeChapter: 1LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowingHR management concepts and techniques important to any supervisor or manager?"Skill: Application4) Which of the following represents the five functions of planning, organizing, staffing, leading,and controlling?A) strategic managementB) adaptability screeningC) succession planningD) management processAnswer: DExplanation: The management process includes five basic functions—planning, organizing,staffing, leading, and controlling.Diff: 2Chapter: 1LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowingHR management concepts and techniques important to any supervisor or manager?"Skill: Concept5) Which basic function of management includes developing rules and procedures?A) planningB) organizingC) leadingD) staffingAnswer: AExplanation: Planning, organizing, staffing, leading, and controlling are the five functions ofmanagement. The planning function involves establishing goals and standards, developing rulesand procedures, and developing plans and forecasts.Diff: 1Chapter: 1LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowingHR management concepts and techniques important to any supervisor or manager?"Skill: Concept

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36) Which basic function of management involves maintaining employee morale and motivatingsubordinates?A) planningB) leadingC) organizingD) developingAnswer: BExplanation: Planning, organizing, staffing, leading, and controlling are the five functions ofmanagement. The leading function involves getting others to accomplish a task, maintainingmorale, and motivating subordinates.Diff: 1Chapter: 1LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowingHR management concepts and techniques important to any supervisor or manager?"Skill: Concept7) What specific activities listed below are part of the planning function?A) giving each subordinate a specific taskB) training and developing employeesC) developing rules and proceduresD) establishing quality standardsAnswer: CExplanation: The planning function of management involves establishing goals and standards,developing rules and procedures, and developing plans and forecasts. The other functions ofmanagement are organizing, staffing, leading, and controlling.Diff: 2Chapter: 1LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowingHR management concepts and techniques important to any supervisor or manager?"Skill: Concept

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48) Celeste spends most of her time at work establishing goals for her staff of fifty employees anddeveloping procedures for various tasks. In which function of the management process doesCeleste spend most of her time?A) planningB) organizingC) leadingD) staffingAnswer: AExplanation: The planning function of the management process requires managers to establishgoals and standards, develop rules and procedures, and develop plans and forecasts. Leadinginvolves motivating staff, while controlling requires a manager to set standards, such as salesquotas. Assigning tasks to employees is an aspect of the organizing function.Diff: 2AACSB: Application of knowledgeChapter: 1LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowingHR management concepts and techniques important to any supervisor or manager?"Skill: Application9) John primarily spends his time giving tasks to subordinates and establishing departments. Heis performing what function of management?A) leadingB) planningC) organizingD) controllingAnswer: CExplanation: The organizing function of management involves giving each subordinate aspecific task, establishing departments, delegating authority to subordinates, establishingchannels of authority and communication, and coordinating the work of subordinates. Leading,planning, and controlling are other activities in the management process.Diff: 2AACSB: Application of knowledgeChapter: 1LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowingHR management concepts and techniques important to any supervisor or manager?"Skill: Application

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510) Which function of the management process includes delegating authority to subordinates andestablishing channels of communication?A) organizingB) motivatingC) leadingD) staffingAnswer: AExplanation: The organizing function of the management process includes delegating authorityto subordinates and establishing channels of communication. The organizing function alsoincludes establishing departments and coordinating the work of subordinates.Diff: 1Chapter: 1LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowingHR management concepts and techniques important to any supervisor or manager?"Skill: Concept11) Amini, a sales manager with a commercial real estate firm, uses sales quotas to assess theperformance of his staff members, and he then develops strategies for corrective action. Whichfunction of the management process is Amini most likely performing?A) planningB) staffingC) controllingD) organizingAnswer: CExplanation: Setting standards such as sales quotas, quality standards, or production levels areactivities involved in the control function of the management process. Checking to see howactual performance compares with these standards and taking corrective action as needed areadditional control functions.Diff: 2AACSB: Application of knowledgeChapter: 1LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowingHR management concepts and techniques important to any supervisor or manager?"Skill: Application

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612) Which of the following activities is related to the organizing function of the managementprocess?A) giving each subordinate a specific taskB) recruiting prospective employeesC) developing rules and proceduresD) establishing quality standardsAnswer: AExplanation: Giving subordinates tasks is an aspect of the organizing function. Recruitingemployees, developing procedures, and establishing standards are activities related to othermanagement functions.Diff: 2Chapter: 1LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowingHR management concepts and techniques important to any supervisor or manager?"Skill: Concept13) All of the following are activities performed within the staffing function of the managementprocess EXCEPT ________.A) evaluating performanceB) providing trainingC) recruiting employeesD) maintaining moraleAnswer: DExplanation: Determining what type of people should be hired, recruiting prospectiveemployees, selecting employees, setting performance standards, compensating employees,evaluating performance, counseling employees, and training and developing employees areaspects of the staffing function. Maintaining employee morale is an activity of the leadingfunction.Diff: 2Chapter: 1LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowingHR management concepts and techniques important to any supervisor or manager?"Skill: Concept

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714) Which of the following terms best describes firms such as IBM, Apple, and Google?A) bargaining unitB) work councilC) organizationD) open shopAnswer: CExplanation: An organization, such as IBM, Apple, and Google, consists of people withformally assigned roles who work together to achieve the organization's goals. Bargaining units,work councils, and open shops may work within an organization.Diff: 2AACSB: Application of knowledgeChapter: 1LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowingHR management concepts and techniques important to any supervisor or manager?"Skill: Application15) In the management process, which activity is part of the staffing function?A) developing rulesB) maintaining moraleC) evaluating performanceD) setting production levelsAnswer: CExplanation: The staffing function involves evaluating the performance of employees.Developing rules is a planning function, and maintaining morale is a leading function. Settingstandards such as production levels is an aspect of the controlling function of the managementprocess.Diff: 2Chapter: 1LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowingHR management concepts and techniques important to any supervisor or manager?"Skill: Concept16) Which function of the management process involves setting standards such as sales quotasand production levels?A) planningB) organizingC) controllingD) leadingAnswer: CExplanation: Setting standards such as sales quotas, quality standards, or production levels ispart of the controlling function of the management process. Planning, organizing, and leading areother functions in the management process.Diff: 1Chapter: 1LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowingHR management concepts and techniques important to any supervisor or manager?"Skill: Concept

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817) Which activity is part of the controlling function of the management process?A) recruiting prospective employeesB) training and developing new employeesC) developing departmental rules and proceduresD) comparing employee performance with standardsAnswer: DExplanation: Recruiting and training are staffing functions, while developing rules is a planningfunction. Controlling involves setting standards and then checking to see how an employee'sactual performance compares to those standards.Diff: 2Chapter: 1LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowingHR management concepts and techniques important to any supervisor or manager?"Skill: Concept18) ________ is the process of acquiring, training, appraising, and compensating employees, andattending to their labor relations, health and safety, and fairness concerns.A) Human resource managementB) Career planningC) Behavioral managementD) Job evaluationAnswer: AExplanation: Human resource management is the process of acquiring, training, appraising, andcompensating employees, and of attending to their labor relations, health and safety, and fairnessconcerns.Diff: 1Chapter: 1LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowingHR management concepts and techniques important to any supervisor or manager?"Skill: Concept19) Human resource management is best defined as the process of ________.A) controlling and orienting new employeesB) organizing and scheduling work activities for teamsC) outsourcing and offshoring clerical jobs to foreign countriesD) acquiring, training, appraising, and compensating employeesAnswer: DExplanation: Human resource management is the process of acquiring, training, appraising, andcompensating employees, and of attending to their labor relations, health and safety, and fairnessconcerns. Orienting new employees and outsourcing jobs may be required of HR managers attimes, but hiring, training, and paying workers are the main tasks of HR management.Diff: 2Chapter: 1LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowingHR management concepts and techniques important to any supervisor or manager?"Skill: Concept

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920) ________ is the right to make decisions, to direct the work of others, and to give orders.A) LeadershipB) AuthorityC) ArbitrationD) BargainingAnswer: BExplanation: Authority is the right to make decisions, to direct the work of others, and to giveorders.Diff: 1Chapter: 1LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowingHR management concepts and techniques important to any supervisor or manager?"Skill: Concept21) All of the following are a line manager's responsibilities for effective HR managementEXCEPT ________.A) advising upper managementB) controlling labor costsC) developing employeesD) orienting new employeesAnswer: AExplanation: Staff managers are authorized to assist and advise line managers. Line managershave line authority, which means they typically work to control labor costs, develop employees,and orient new workers.Diff: 3Chapter: 1LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowingHR management concepts and techniques important to any supervisor or manager?"Skill: Concept22) Line authority is best defined as a manager's right to ________.A) use flexible decision-making powersB) advise other managers or employeesC) advocate on behalf of his or her departmentD) issue orders to other managers or employeesAnswer: DExplanation: Line authority is a manager's right to issue orders to other managers or employees,which creates a superior-subordinate relationship. Staff authority refers to a manager's right toassist and advise other managers or employees, which creates an advisory relationship.Diff: 2Chapter: 1LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowingHR management concepts and techniques important to any supervisor or manager?"Skill: Concept

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1023) In most organizations, human resource managers are categorized as ________, who assistand advise ________ in areas like recruiting, hiring, and compensation.A) staff managers; line managersB) line managers; middle managersC) line managers; staff managersD) functional managers; staff managersAnswer: AExplanation: Human resource managers are usually staff managers. They assist and advise linemanagers in areas like recruiting, hiring, and compensation. However, line managers still havehuman resource duties.Diff: 3Chapter: 1LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowingHR management concepts and techniques important to any supervisor or manager?"Skill: Concept24) Which of the following has historically been an integral part of every line manager's duties?A) establishing dress codesB) developing annual budgetsC) addressing personnel issuesD) creating personnel policiesAnswer: CExplanation: All line managers are heavily involved with personnel issues, such as hiring andtraining new employees. Not all line managers participate in dress codes, budgets, and policies,but they are always involved in issues relating to subordinates.Diff: 2Chapter: 1LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowingHR management concepts and techniques important to any supervisor or manager?"Skill: Concept25) Which of the following best explains why HR management is important to all managers?A) Economic challenges facing the world call for advanced cost-cutting and streamlining.B) Investing in human capital enables managers to achieve positive results for the firm.C) An enthusiastic labor force is likely to provide financial support to local unions.D) Technological changes and global competition require clear organization charts.Answer: BExplanation: Getting results is the bottom line of managing, and it is primarily accomplishedthrough human capital. Managers throughout a firm need good people to get results, and hiringand retaining good people is the objective of HRM.Diff: 3AACSB: Application of knowledgeChapter: 1LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowingHR management concepts and techniques important to any supervisor or manager?"Skill: Application

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1126) Larry is a line manager at a large sporting goods store. Which of the following is LEASTlikely to be one of Larry's HR responsibilities?A) training new employeesB) interpreting company policiesC) sharing financial adviceD) improving job performanceAnswer: CExplanation: Line managers are typically involved with HR tasks such as training employees,interpreting policies, and improving the job performance of each person.Providing financial advice is not a responsibility of most line managers.Diff: 2AACSB: Application of knowledgeChapter: 1LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowingHR management concepts and techniques important to any supervisor or manager?"Skill: Application27) All of the following are examples of human resource specialties EXCEPT ________.A) job analystB) training specialistC) EEO coordinatorD) financial advisorAnswer: DExplanation: Job analysis, training, and equal employment opportunity coordination are allduties of the HR department. HR specialists are less likely to serve as financial advisors.Diff: 2Chapter: 1LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowingHR management concepts and techniques important to any supervisor or manager?"Skill: Concept28) Nicole works as a job analyst at a computer firm. Which of the following most likelydescribes Nicole's duties in her current position?A) searching for qualified job candidatesB) processing employee benefits programsC) collecting information about job dutiesD) planning and organizing training activitiesAnswer: CExplanation: Job analysts collect and examine detailed information about job duties to preparejob descriptions. Recruiters interview job candidates, and compensation managers handlebenefits programs. Training specialistsplan, organize, and direct training activities.Diff: 2AACSB: Application of knowledgeChapter: 1LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowingHR management concepts and techniques important to any supervisor or manager?"Skill: Application

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1229) Personnel mistakes to be avoided while managing include all of the following EXCEPT________.A) hiring the wrong person for the jobB) experiencing high turnoverC) having your company in court due to your discriminatory actionsD) offering training and development programsAnswer: DExplanation: Offering training and development programs should be included in good humanresources management responsibilities. Hiring the wrong person for the job, experiencing highturnover, and incurring litigation are personnel mistakes that managers should avoid.Diff: 2AACSB: Application of knowledgeChapter: 1LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowingHR management concepts and techniques important to any supervisor or manager?"Skill: Application30) Which of the following human resource management specialties would most likely requireextensive travel?A) labor relations specialistB) training specialistC) job analystD) recruiterAnswer: DExplanation: Recruiters are required to maintain contact within the community and perhapstravel extensively to search for qualified job applicants. Labor relations specialists, trainingspecialists, and job analysts would require less travel.Diff: 2Chapter: 1LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowingHR management concepts and techniques important to any supervisor or manager?"Skill: Concept

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1331) Which of the following assist top management in top-level issues such as developing thepersonnel aspects of the company's long-term strategic plan?A) centralized HR unitsB) corporate HR teamsC) embedded HR unitsD) HR consulting firmsAnswer: BExplanation: Corporate HR teams within a company. These assist top management in top-levelissues such as developing the personnel aspects.Diff: 2Chapter: 1LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowingHR management concepts and techniques important to any supervisor or manager?"Skill: Concept32) An HR generalist at Wilson Manufacturing has been assigned to the sales department toprovide HR management assistance as needed. Which of the following best describes thestructure of the HR services provided at Wilson Manufacturing?A) shared services HR teamsB) corporate HR teamsC) embedded HR unitsD) HR centers of expertiseAnswer: CExplanation: Embedded HR teams have HR generalists (also known as "relationship managers"or "HR business partners") assigned to functional departments like sales and production. Theyprovide the selection and other assistance the departments need. Shared services HR teams,corporate HR teams, and centers of expertise are three other typical organizational approaches toHR.Diff: 2AACSB: Application of knowledgeChapter: 1LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowingHR management concepts and techniques important to any supervisor or manager?"Skill: Application

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1433) Roberta Whitman has recently been hired by Jackson Pharmaceuticals as the senior vicepresident of human resources. Jackson Pharmaceuticals has a history of problems within its HRdepartment including high employee turnover, EEO violations, inadequate training programs,and benefit enrollment difficulties. With years of experience transforming HR departments inother firms, Whitman believes she can correct the problems at Jackson Pharmaceuticals.Which of the following best supports the argument that Whitman should create embedded HRunits and assign relationship managers to each department within the firm?A) Employees frequently complain about the inconsistent assistance they receive from the HRdepartment due to its large size.B) The global nature of the firm makes it difficult for the HR department to effectivelycommunicate corporate messages to employees scattered around the world.C) Centralized call centers would enable the HR department to provide specialized support ondaily transactional activities.D) Line managers want to implement additional screening and evaluations to improve the qualityof their subordinates.Answer: AExplanation: The embedded HR team assigns HR generalists directly to departments like salesand production to provide the localized human resource management assistance the departmentsneed. If employees are unable to receive the HR assistance they need on a regular basis, then itwould be appropriate for the firm to assign HR generalists to each department as a direct line tothe HR department.Diff: 3AACSB: Reflective thinkingChapter: 1LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowingHR management concepts and techniques important to any supervisor or manager?"Skill: Critical Thinking

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