Test Bank for Human Resource Management, 16th Edition

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Human ResourceManagementSixteenth EditionGary DesslerTest Bank (Download only)forHumanResourceManagementRevised by:Carol Heeter

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1Human Resource Management, 16e(Dessler)Chapter 1Introduction to Human Resource Management1) The basic functions of the management process include all of the following EXCEPT________.A) planningB) organizingC) outsourcingD) leadingAnswer: CExplanation: The five basic functions of the management process include planning, organizing,staffing, leading, and controlling. Outsourcing jobs may be an aspect of human resources, but itis not one of the primary management functions.Difficulty: EasyObjective: 1AACSB: Analytical ThinkingLearning Outcome: 1.1 Explain what human resource management is and how it relates to themanagement process.2) Which one of the following is the person responsible for accomplishing an organization'sgoals by managing the efforts of the organization's people?A) managerB) entrepreneurC) generalistD) marketerAnswer: AExplanation: The manager is the person responsible for accomplishing an organization's goalsby planning, organizing, staffing, leading, andcontrolling the efforts of the organization's people.An entrepreneur may manage people or may hire a manager to do so instead, but entrepreneursare defined as individuals who start their own businesses.Difficulty: ModerateObjective: 1AACSB: Analytical ThinkingLearning Outcome: 1.1 Explain what human resource management is and how it relates to themanagement process.

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23) Which one of the following includes five basic functions–planning, organizing, staffing,leading, and controlling?A) a job analysisB) strategic managementC) the management processD) adaptability screeningAnswer: CExplanation: The management process includes five basic functions–planning, organizing,staffing, leading, and controlling. Strategic management refers to the process of identifying andexecuting the organization's mission by matching its capabilities with the demands of itsenvironment.Difficulty: EasyObjective: 1AACSB: Analytical ThinkingLearning Outcome: 1.1 Explain what human resource management is andhow it relates to themanagement process.4) Which function of the management process requires a manager to establish goals andstandards and to develop rules and procedures?A) planningB) organizingC) staffingD) leadingAnswer: AExplanation: Planning, organizing, staffing, leading, and controlling are the five main functionsof management. The planning function involves establishing goals and standards, developingrules and procedures, and forecasting.Difficulty: EasyObjective: 1AACSB: Analytical ThinkingLearning Outcome: 1.1 Explain what human resource management is and how it relates to themanagement process.

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35) Claire spends most of her time at work establishing goals for her staff of fifty employees anddeveloping procedures for various tasks. In which function of the management process doesClaire spend most of her time?A) leadingB) controllingC) organizingD) planningAnswer: DExplanation: The planning function of the management process requires managers to establishgoals and standards, develop rules and procedures, and develop plans and forecast.Difficulty: ModerateObjective: 1AACSB: Application of KnowledgeLearning Outcome: 1.1 Explain what human resource management is and how it relates to themanagement process.6)Consuela, a manager, delegates the authority for a project to Lee, her subordinate. Consuela ismost likely involved in which function of the management process?A) staffingB) organizingC) motivatingD) leadingAnswer: BExplanation: The organizing function of the management process includes delegating authorityto subordinates and establishing channels of communication. The organizing function alsoincludes establishing departments and coordinating the work of subordinates.Difficulty: ModerateObjective: 1AACSB: Application of KnowledgeLearning Outcome: 1.1 Explain what human resource management is and how it relates to themanagement process.

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47) When managers use metrics to assess performance and then develop strategies for correctiveaction,they are performing the ________ function of the management process.A) planningB) leadingC) controllingD) organizingAnswer: CExplanation: The controlling function of the management process requires managers to setstandards such as sales quotas, quality, standards, or production levels. Managers then compareactual performance with the standards, which often involves the use of metrics. Corrective actionis then taken when necessary.Difficulty: ModerateObjective: 1AACSB: Application of KnowledgeLearning Outcome: 1.1 Explain what human resource management is and how it relates to themanagement process.8) Which function of the management process includes selecting employees, setting performancestandards, and compensating employees?A) organizingB) planningC) motivatingD) staffingAnswer: DExplanation: The staffing function of the management process determines what type of peopleyou should hire, recruiting prospective employees, selecting employees, training and developingemployees, setting performance standards, evaluating performance, counseling employees,compensating employees.Difficulty: EasyObjective: 1AACSB: Analytical ThinkingLearning Outcome: 1.1 Explain what human resource management is and how it relates to themanagement process.

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59) Luca, a manager at a commercial real estate firm, has established a monthly sales quota for hissales team. Which basic function of management best describes Luca's actions?A) planningB) organizingC) controllingD) staffingAnswer:CExplanation: The controlling function involves setting standards such as sales quotas, qualitystandards or production levels; checking to see how actual performance compares with thesestandards; taking corrective action, as needed.Difficulty: ModerateObjective: 1AACSB: Application of KnowledgeLearning Outcome: 1.1 Explain what human resource management is and how it relates to themanagement process.10) ________ is the process of acquiring, training, appraising, and compensating employees, andattending to their labor relations, health and safety, and fairness concerns.A) Labor relationsB) Human resource managementC) Behavioral managementD) Organizational health and safety managementAnswer: BExplanation: Human resource management is the process of acquiring, training, appraising, andcompensating employees, and of attending to their labor relations, health and safety, and fairnessconcerns. HRM falls under the staffing function of the management process.Difficulty: EasyObjective: 1AACSB: Analytical ThinkingLearning Outcome: 1.1 Explain what human resource management is and how it relates to themanagement process.11) In the management process, which one of the following is an activity associated with theleading function?A) motivating subordinatesB) setting performance standardsC) training new employeesD) developing proceduresAnswer: AExplanation: The leading function of the management process requires a manager to get othersto get the job done; maintaining morale, andmotivating subordinates.Difficulty: EasyObjective: 1AACSB: Analytical ThinkingLearning Outcome: 1.1 Explain what human resource management is and how it relates to themanagement process.

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612) Personnel activities associated with human resource management most likely include all ofthe following EXCEPT ________.A) orienting and training new employeesB) appraising employee performanceC) building employee commitmentD) developing customer relationshipsAnswer: DExplanation: Human resource management involves numerous personnel-related activities, andHR managers are less likely to interact with customers. Managing compensation, orienting newemployees, appraising employee performance, and developing employee commitment are typicalaspects of theHR manager's job.Difficulty: ModerateObjective: 1AACSB: Application of KnowledgeLearning Outcome: 1.1 Explain what human resource management is and how it relates to themanagement process.13) No one wants to make mistakes, least of all managers.Which one of the following is NOT apersonnel mistake?A) waste time with useless interviewsB) hire the wrong personC) have your people not doing their bestD) experience low turnoverAnswer: DExplanation: Personnel mistakes a manager does not wantto make while managing are hiringthe wrong person for the job; experience high turnover; have your people not doing their best;waste time with useless interviews; have your company taken to court because of yourdiscriminatory actions; have your companycited under federal occupational safety laws forunsafe practices; have some employees think their salaries are unfair relative to others in theorganization; allow a lack of training to undermine your department's effectiveness; commit anyunfair labor practices.Difficulty: ModerateObjective: 1AACSB: Application of KnowledgeLearning Outcome: 1.1 Explain what human resource management is and how it relates to themanagement process.

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714) What percentage of people in the United States work for smallfirms?A) Less than 10%B) Approximately 25%C) More than 50%D) More than 80%Answer: CExplanation: More than half the people working in the United States work for small firms. Smallbusinesses as a group also account for most of the 600,000 or so newbusinesses created everyyear.Difficulty: ModerateObjective: 1AACSB: Analytical ThinkingLearning Outcome: 1.1 Explain what human resource management is and how it relates to themanagement process.15) ________ is the right to make decisions, todirect the work of others, and to give orders.A) LeadershipB) AuthorityC) ManagementD) ResponsibilityAnswer: BExplanation: The right to make decisions, to direct the work of others, and to give orders isknown as authority.Difficulty: EasyObjective: 1AACSB: Analytical ThinkingLearning Outcome: 1.1 Explain what human resource management is and how it relates to themanagement process.16) Which one of the following best defines line authority?A) management over a small staff in a public firmB) management with flexible decision-making powersC) a manager's right to advise other managers or employeesD) a manager's right to issue orders to other managers or employeesAnswer: DExplanation: Line authority is a manager's right to issue ordersto other managers or employees,which creates a superior-subordinate relationship. Staff authority refers to a manager's right toadvise other managers or employees, which creates an advisory relationship.Difficulty: ModerateObjective: 1AACSB: Analytical ThinkingLearning Outcome: 1.1 Explain what human resource management is and how it relates to themanagement process.

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817) In most organizations, human resource managers are categorized as ________, who assistand advise ________ in areas like recruiting, hiring, and compensation.A) staff managers; line managersB) line managers; middle managersC) line managers; staff managersD) functional managers; staff managersAnswer: AExplanation: Human resource managers are usually staff managers. Theyassist and advise linemanagers in areas like recruiting, hiring, and compensation. However, line managers still havehuman resource duties.Difficulty: HardObjective: 1AACSB: Analytical ThinkingLearning Outcome: 1.1 Explain what human resource management is and how it relates to themanagement process.18) Gerjuan is authorized to direct the work of subordinates and is responsible for accomplishingthe organization's tasks. Gerjuan is most likely a ________.A) training specialistB) staff managerC) line managerD) recruiterAnswer: CExplanation: A line manager is authorized to direct the work of subordinates and is responsiblefor accomplishing the organization's tasks. Unlike line managers, staff managers lack theauthority to issue orders down the chain of command. Recruiters and training specialists arespecialties within the HR department, and HR managers are usually staff managers rather thanline managers.Difficulty: ModerateObjective: 1AACSB: Application of KnowledgeLearning Outcome: 1.1 Explain what human resource management is and how it relates to themanagement process.

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919) Which one of the following is NOT considered one of the line supervisor's responsibilitiesfor effective human resources management under the general headings outlined by a majorcompany discussed in the textbook?A) protecting employees' health and physical conditionB) changing employees' attitudes regarding workC) developing the abilities of each personD) interpreting the company policies and proceduresAnswer: BExplanation: The direct handling of people has always been part of every line manager's duties,from the president down to first-line supervisors. One major company outlines its linesupervisor's responsibilities for effective human resourcemanagement under these generalheadings: placing the right person in the right job; starting new employees in the organization(orientation); training employees for jobs that are new to them; improving the job performance ofeach person; gaining cooperation, and developing smooth working relationships; interpreting thecompany's policies and procedures; controlling labor costs; developing the abilities of eachperson; creating and maintaining department morale; protecting employees' health and physicalcondition.Difficulty: HardObjective: 1AACSB: Analytical ThinkingLearning Outcome: 1.1 Explain what human resource management is and how it relates to themanagement process.20) A line manager's human resource responsibilities most likely include allof the followingEXCEPT ________.A) maintaining department moraleB) controlling labor costsC) protecting employees' healthD) marketing new products and servicesAnswer: DExplanation: Human resource management most often involves creating and maintainingdepartment morale, controlling labor costs, and protecting employees' health and physicalcondition. Handling personnel is an integral part of every line manager's duties, but marketingnew products is not a personnel issue and would be handled by themarketing department.Difficulty: EasyObjective: 1AACSB: Analytical ThinkingLearning Outcome: 1.1 Explain what human resource management is and how it relates to themanagement process.

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1021) Which one of the following refers to the authority a manager has to advise other managers oremployees?A) staff authorityB) line authorityC) functional authorityD) corporate authorityAnswer: CExplanation: Staff authority refers to a manager's right to advise other managers or employees,which creates anadvisory relationship.Difficulty: EasyObjective: 1AACSB: Analytical ThinkingLearning Outcome: 1.1 Explain what human resource management is and how it relates to themanagement process.22) Which one of the following is most likely a line function of the human resource manager?A) ensuring that line managers are implementing HR policiesB) advising top managers about how to implement EEO lawsC) representing the interests of employees to senior managementD) directing the activities of subordinates in the HR departmentAnswer: DExplanation: Directing members of the HR staff is a line function.Difficulty: ModerateObjective: 1AACSB: Application of KnowledgeLearning Outcome: 1.1 Explain what human resource management is and how it relates to themanagement process.23) One of the ________ functions of a human resource manager includes directing the activitiesof his or her subordinates in the HR department.A) coordinativeB) corporateC) staffD) lineAnswer: DExplanation: Line functions and staff functions are the distinct functions of HR managers.Examples of line functions include a human resource manager directing the activities of thepeople in his or her own department.Difficulty: EasyObjective: 1AACSB: Analytical ThinkingLearning Outcome: 1.1 Explain what human resource management is and how it relates to themanagement process.

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1124) Yuki works at a position in his organization where he maintains contacts within the localcommunity and travels to search for qualified job applicants. Yuki's position is best described as________.A) recruiterB) managerC) labor relations specialistD) job analystAnswer: AExplanation: The recruiter maintains contacts within the community and perhaps travelsextensively to search for qualified job applicants.Difficulty: ModerateObjective: 1AACSB: Application of KnowledgeLearning Outcome: 1.1 Explain what human resource management is and how it relates to themanagement process.25) ________ functions involve assisting and advisingline managers.A) StaffB) AdvocacyC) LineD) CoordinativeAnswer: AExplanation: Staff functions involve assisting and advising line managers.Difficulty: EasyObjective: 1AACSB: Analytical ThinkingLearning Outcome: 1.1 Explain what human resource management is and how it relates to themanagement process.26) All of the following are major areas in which an HR manager assists and advises linemanagers EXCEPT ________.A) recruitingB) hiringC) customer relationsD) compensationAnswer: CExplanation: Human resource managers are usually staff managers. They assist and advise linemanagers in areas like recruiting, hiring, and compensation.Difficulty: HardObjective: 1AACSB: Analytical ThinkingLearning Outcome: 1.1 Explain what human resource management is and how it relates to themanagement process.

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1227) Human resource managers generally exert ________ within the human resources departmentand ________ outside the human resources department.A) line authority; staff authorityB) staffauthority; line authorityC) functional authority; line authorityD) staff authority; implied authorityAnswer: AExplanation: HR managers usually have line authority in the HR department, which means theyhave the right to direct the activities of the people in their own department. However, outside ofthe HR department, HR managers are likely to exert implied authority because line managersrealize that the HR manager has top management's ear in areas like testing and affirmativeaction. Staff (assist and advise) function refers to a manager's authority to advise managers oremployees outside of his or her department.Difficulty: HardObjective: 1AACSB: Analytical ThinkingLearning Outcome: 1.1 Explain what human resource management is and how it relates to themanagement process.28) The HR staff member who has the job of advising management on all aspects of union-management aspects is the ________.A) recruiterB) line managerC) compensation managerD) labor relations specialistAnswer: DExplanation: The labor relations specialist advises management on all aspects of union-management relations.Difficulty: EasyObjective: 1AACSB: Analytical ThinkingLearning Outcome: 1.1 Explain what human resource management is and how it relates to themanagement process.

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1329) All of the following are examples of human resource specialties EXCEPT ________.A) job analystB) financial advisorC) compensation managerD) labor relations specialistAnswer: BExplanation: HR management specialties includerecruiter, EEO coordinator, job analyst,compensation manager, training specialist, and labor relations specialist. HR managers are lesslikely to serve as financial advisors.Difficulty: ModerateObjective: 1AACSB: Analytical ThinkingLearning Outcome: 1.1 Explain what human resource management is and how it relates to themanagement process.30) Wilmer works in the HR department and is in charge of developing the plans for how peopleare paid and how the employee benefits program is run. Wilmer is most likely holding theposition of ________.A) training specialistB) recruiterC) compensation managerD) job analystAnswer: CExplanation: The compensation manager develops compensation plans and handles theemployee benefits program.Difficulty: ModerateObjective: 1AACSB: Application of KnowledgeLearning Outcome: 1.1 Explain what human resource management is and how it relates to themanagement process.31) Which one of the following human resource management specialties calls for collectingdatato write job descriptions?A) job analystB) job training specialistC) compensation managerD) EEO coordinatorAnswer: AExplanation: As a job analyst, a human resource manager collects and examines informationabout jobs to prepare job descriptions.Difficulty: EasyObjective: 1AACSB: Analytical ThinkingLearning Outcome: 1.1 Explain what human resource management is and how it relates to themanagement process.

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1432) Which one of the following focuses on using centralized call centers and outside vendors as away to provide specialized support in day-to-day HR activities?A) embedded HR unitsB) corporate HR groupsC) HR centers of expertiseD) shared HR groupsAnswer: DExplanation: Transactional (or shared) HR groups focus on using centralized call centers andoutsourcing arrangements with vendors, such as benefits advisors, to provide specialized supportin day-to-day transactional HR activities to a firm's employees. Activities may include changingbenefits plans and providing updated appraisal forms.Difficulty: ModerateObjective: 1AACSB: Analytical ThinkingLearning Outcome: 1.1 Explain what human resource management is and how it relates to themanagement process.33) An HR generalist at Wilson Manufacturing has been assigned tothe sales department toprovide HR management assistance as needed. Which of the following best describes thestructure of the HR services provided at Wilson Manufacturing?A) shared HR teamsB) embedded HR teamsC) centers of expertiseD) corporate HR teamsAnswer: BExplanation: In the embedded HR teams structure, an HR generalist is assigned directly to adepartment within an organization to provide localized human resource management assistanceas needed.Difficulty: ModerateObjective: 1AACSB: Application of KnowledgeLearning Outcome: 1.1 Explain what human resource management is and how it relates to themanagement process.

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