Fundamentals of Case Management Practice: Skills for the Human Services 5th Edition Test Bank

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MultipleChoice1.Theresponsibilityofthecasemanagerincludes:a.Diagnosingthepatientb.Findingpaymentsourcesforthepatient’scarec.Creatingatreatmentplanforthepatient’sdiagnosistyped.Assessingtheindividual’stotalsituationandaddressingtheneedsandproblemsfoundinthatassessmentANSWER:dPOINTS:1REFERENCES:Introduction2.Thepurposeoftheintakeassessmentisto:a.Pinpointtheperson’sspecificdisorderb.Developanaccurateprofileoftheclient’sproblemc.Avoiddelvingintotheperson’ssociallifed.KeepthepersonfocusedonpresentingproblemANSWER:bPOINTS:1REFERENCES:CaseManagementasaProcess3.Thecasemanagershouldavoidusingthefollowingresource(s)intheplanningstageoftheclient’scare:a.Afamilymembersuspectedofabusingtheclientb.Peersupportc.Socialserviceagenciesd.CommunityresourcesANSWER:aPOINTS:1REFERENCES:CaseManagementasaProcess4.Theindividualizedtreatmentplanwouldavoidtakingintoconsideration:a.Theperson’sindividualstrengthsandinterestsb.Theperson’spersonalgoalsc.Recruitingcommunitysupportfordonationsofservicesandresourcesd.Streamliningtheplanforefficiencyofmanagingthegroup’scareANSWER:dPOINTS:1REFERENCES:CaseManagementasaProcess5.Thecasemanagerlinkstheclienttoaspecificsocialservicethat:a.Isopen-endedsothattheclientcancontinuewiththeprogramindefinitelyb.Willworkontheidentifiedissuestotheexclusionofotherissuesthatmaycomeupduringtreatmentc.Willhelptheclienttoimplementthegoalsandworkontheissuesthatboththecasemanagerandtheclientdeemedimportantd.IslookingforpatientstofilltheiravailableslotsANSWER:cPOINTS:1

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REFERENCES:CaseManagementasaProcess6.Oncetheclienthasbeenlinkedtotheservicesheorsheneeds,thecaseworkermust:a.Continuemonitoringtheclient’sprogressandadvocatingforhisorherneedsb.Fileareportandclosetheclient’scasec.Allowtheclient’sothersocialserviceworkers’requirementstotakeprecedenced.Avoidcontactingtheclient’sotherserviceprofessionalstocoordinatecare,intheinterestofprotectingtheclient’sprivacyANSWER:aPOINTS:1REFERENCES:CaseManagementasaProcess7.Inconsideringthelevelofassistanceaclientneeds,theagencywill:a.Alwaysassignthemostintensivelevelcasemanagersothattheclientcanhavethemostindividualattentionb.Assesstheclient’ssituationduringtheintakeinterview,andassignacasemanagerbasedondeterminedneedc.Simplyassignanadministrativecasemanageratfirsttoassessthelevelofneedd.AssignaresourcecoordinatortoassisttheclientinhandlingthedetailsofthetreatmentplanANSWER:bPOINTS:1REFERENCES:LevelsofCaseManagement8.Acasemanager’sinterventionscanbeconsideredtherapeuticinthat:a.Thecasemanagerisatrainedpsychotherapistb.Thecasemanagercanprovidemedicationsthathelptheclientdealwithemotionaldisordersc.Thecasemanagercanhelptheclientlearnlifeskillsthatwillmaketheclientmoreeffectiveinhisorherdailylifed.Thecasemanagercantreattheclient’sproblemswithoutmakingareferraltoaclinicaltherapistANSWER:cPOINTS:1REFERENCES:SeparatingCaseManagementfromTherapy9.AsacasemanagerrepresentingaclientwhoiswithinaManagedCareOrganization,you:a.Oweittotheclienttoadvocateforservicesthatyoufeelareintheclient’sbestinterestb.Keepyourfocusoncontrollingcostsc.Useadecisiontreetohelpdecidewhattreatmentsandservicesareappropriated.DefertotheMCOcasemanagerwhendecidingontheclient’streatmentoptionsANSWER:aPOINTS:1REFERENCES:ManagedCareandCaseManagement10.Theresiliencymodelofcasemanagementrefersto:a.Thechangingviewofmentalillnessandsubstanceabusefromoneofgradualdeteriorationtooneofrecoveryandaproductivelifeb.Emphasisontheclient’spersonalchoicesandactivitiesforthelifethatismostmeaningfultothatindividualc.Apositiveviewofthechild’slifeandcircumstancesinwhichtheprovideractivelyseeksthechild’sstrengthsonwhichtobuildd.Themovementtowardservicesthatarediverseenoughtomeettheclient’sneeds,arewellcoordinatedand

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easilyaccessibleANSWER:cPOINTS:1REFERENCES:ManagedCareandCaseManagementSubjectiveShortAnswer11.Whatisthefoundationforthedevelopmentofaclientplanforserviceortreatment?ANSWER:AssessmentPOINTS:1REFERENCES:Page412.Give3examplesofInformalandFolksupportsthatacasemanagerwillreferaclienttoforhelp.ANSWER:AnyservicesidentifiedbytheInstructorintheircommunityisanappropriateanswer.POINTS:113.Beyondassessmentandplanning,whatarethe2otherstepsofcasemanagement?ANSWER:MonitoringandlinkingPOINTS:1REFERENCES:Page11-1214.Whatarethe4levelsofcasemanagement?ANSWER:Intensive,Administrative,ResourceCoordinationandBlendedPOINTS:1REFERENCES:Page16-1715.Aplanthatisformulatedaftertheassessmentphaseisa/n?ANSWER:IndividualizedplanPOINTS:1Essay16.Peersupporthasmanybenefits.Outlineatleast2anddescribewhoandhowtheybenefit.ANSWER:AnswerswillvaryPOINTS:117.Brieflydescribeanassessmentofaclientandafewoftheelementsthecasemanagerlooksattoformulateaplan.ANSWER:AnswerswillvaryPOINTS:118.BrieflydescribetheuseofInformalandSocialsupportsystems.Howandwhenisitappropriatetousethesesystems.ANSWER:AnswerswillvaryPOINTS:119.Describebrieflythe2reasonsacasemanagermonitorstheservicesprovidedtoclients.ANSWER:Answerswillvary

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POINTS:1

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MultipleChoice1.Ethicalpracticesinthesocialservicesareinplacebecause:a.Theypreventacivilsuitbeingbroughtagainstthehumanserviceworkerb.Theypreventthesocialhumanworkerfrombeingfiredc.Theypreventtheexploitationoftheindividualsseekinghumanservicesd.MostprofessionsmonitorthebehavioroftheirmembersANSWER:cPOINTS:1REFERENCES:Introduction2.Asocialservicescasemanagershouldavoidadualrelationshipwithhisorherclientbecause:a.Thecasemanagermaynotbeavailabletoreturnafavortothepersonwhodidthecasemanagerafavorb.Exchangingfavorswithapersonisinconsequentialc.Insmallcommunities,thecasemanagercannotavoidseeinghisorherneighborincontextsotherthantheprofessionaloned.ItcreatesaconflictofinterestforthecasemanagerANSWER:dPOINTS:1REFERENCES:DualRelationships3.Inorderforapersontoagreetoservices,heorshemusthavethecapacitytogivepermissionwillingly.Thispatientrightiscalled:a.Comprehensionofinformationb.Informedconsentc.Self-determinationd.ConfidentialityANSWER:bPOINTS:1REFERENCES:TheRightsofIndividualsReceivingServices4.Guardinganindividual’sconfidentialitymeansthatthehumanservicesprovidercan/should:a.Useanopenlydatedreleaseofinformationformb.Discussthecaseonlywithcolleaguesfortheirprofessionalopinionwithapatient’sverbalconsentc.Talkaboutthecasewithothers,leavingoutthepatient’sidentifyinginformationd.DiscussthecasewithotherstopreventthepersonfromharminghimselforherselfANSWER:dPOINTS:1REFERENCES:Confidentiality5.UndertheHealthInsurancePortabilityandAccountability(HIPAA)Act,foranagencytoshareaclient’sprivateinformation,itmust:a.Restrictthepatient’sidentifyinginformationifrequestedbythepatientinwritingb.Shareaperson’smedicalinformationonlyorallyandneverinwritingc.Nevershareapatient’sprivateinformationoutsidetheagencyd.NeverallowapatienttomakechangestohisorherprofessionalrecordsANSWER:a

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POINTS:1REFERENCES:HealthInsurancePortabilityandAccountabilityAct6.OnasocialnetworkingsitesuchasFacebook,asocialservicesprovidermaydiscussaclient:a.Whenthepatient’sidentifyinginformationisremovedb.Whenthesiteisaprivateoneandnotpartofthecaringinstitutionoragencyc.Undernocircumstancesd.OnlywithpeoplewhodonotknowthepatientANSWER:cPOINTS:1REFERENCES:SocialNetworking7.Acareproviderwouldnotbreakaclient’sconfidentialitywhen:a.Statelawintheparticularcasedoesnotincludeadutytowarnb.Theclientposesathreattoothersc.Thecourtmandatesthatthesocialserviceproviderturnsovercertaininformationabouttheclientd.YouragencyissuedformalpracticeANSWER:aPOINTS:1REFERENCES:WhenYouCanGiveInformation8.Courtsmaycommitapatienttoacarefacilitywithoutthepatient’sconsentwhen:a.Thepatienthasamentalillnessb.Thecourtsdeterminethatthementallyillpatientmustbepunishedc.Theinstitutionprovidesthepatientwiththemostcomprehensivetreatmentavailabled.ThepatientisarisktohimselforherselfbutrefusestosignacommitmentforappropriatetreatmentANSWER:dPOINTS:1REFERENCES:InvoluntaryCommitment9.Asocialserviceprovider’sethicalresponsibilitiestotheindividualinhisorhercareinclude:a.Insistingonhisorhersolutiontotheclient’sproblemb.Meetingtheclient’sownneedsandbestinterestc.Sharingpersonalconcernsabouthisorherownlifethataresimilartotheclient’sd.Lettingtheclientknowofthesocialserviceprovider’sdisappointmentwhentheclientdidnotfollowtheprovider’sadviceANSWER:bPOINTS:1REFERENCES:EthicalResponsibilities10.Itisanethicalviolationto:a.Reportonanimpairedcolleaguetoaseniorprofessionalb.Withholdinformationaboutanimpairedcolleaguec.Refusetotreataclientjustbecauseyouhavepersonalproblemsthatmayaffectthatpersond.DiscussyourethicalconcernswiththeserviceproviderinquestionANSWER:b

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POINTS:1REFERENCES:ResponsibilitytoYourColleaguesandtheProfessionSubjectiveShortAnswer11.Whatarethe3componentsofInformedConsent?ANSWER:AnswerswillvaryPOINTS:1REFERENCES:Page4612.Thetermconfidentialityisbestdescribedasanethicaland(fillintheblank)concept.ANSWER:AnswerswillvaryPOINTS:1REFERENCES:Page4713.Nameoneofthesituationswhereitlegallyfinetobreakconfidentiality.ANSWER:AnswerswillvaryPOINTS:1REFERENCES:Page5114.Who“owns”therightofprivilegedcommunication?ANSWER:AnswerswillvaryPOINTS:1REFERENCES:Page5615.Whenaclientistldabouteffects,adverseeffects,servicesbeingofferedandanyalternatives,thisiscalledwhat?ANSWER:AnswerswillvaryPOINTS:1REFERENCES:Page46Essay16.Brieflydescribetheminimumnecessaryrule.ANSWER:AnswerswillvaryPOINTS:117.Nameanddescribe2ofthefourrequirementsforagenciesunderHIPAAthatprotectaclient’sinformation.ANSWER:AnswerswillvaryPOINTS:118.Brieflydescribe3oftherightsclient’shaveregardingtheirfilesunderHIPAA.ANSWER:AnswerswillvaryPOINTS:119.DescribebrieflythereasonTarasoffvRegentsoftheUniversityofCaliforniaisconsideredsoimportant.ANSWER:Answerswillvary

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POINTS:1

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MultipleChoice1.Weapplytheecologicalmodelofhumanservicesinorderto:a.Understandtheclient’sproblemonitsown,withoutthedistractionofothers’opinionsb.Helppatientswhoexpressaninterestinenvironmentalismc.Weedinappropriatecandidatesfromthehelpingprofessionsd.UnderstandtheindividualwithintheoverallcontextANSWER:dREFERENCES:Introduction2.Inordertodevelopabalancedunderstandingoftheclient,thecasemanagermust:a.Determinetheprobableoutcomeofservicesprovidedtotheclientbasedonhisorherproblemtypeb.Seewhattheclientbringstothesituation,suchaspersonalitycharacteristicsthataffectthelargercontextofthatperson’slifec.Discountdistractinginformationsuchastheclient’senvironmentd.DetermineiftheclientreceivesthemajorityofcarewithinthehomeenvironmentANSWER:bREFERENCES:Introduction3.Thecontextlevelimmediatelysurroundingtheclientsuchasfamily,churchgroup,closefriends,etc.wouldbeconsidered:a.Themicrolevelb.Themesolevelc.Themacroleveld.UnimportantbecausehumanserviceworkersshouldbeabletointerveneonallthreelevelsANSWER:bREFERENCES:TheThreeLevelsoftheEcologicalModel4.Aperson’sindividualcharacteristicsinteractwithexternalcircumstancestoaffecthisorheroutcome.Someoftheseindividualcharacteristics(microlevelcontext)include:a.Prejudiceanddiscriminationb.Familyc.Motivationd.SocialclassANSWER:cREFERENCES:TheMicroLevel:LookingatWhatthePersonBrings5.Aspectsofthepersonalcontextthatapersongrewupinandisnowfunctioningin(mesolevelcontext)include:a.Socialclassb.Motivationc.Personalityd.LifetransitionsANSWER:aREFERENCES:LookingatWhattheContextBrings6.Aspectsofthesocialcontextthatapersongrewupinandisnowfunctioningin(macrolevelcontext)include:a.Religiousgroup

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b.Socialclassc.Prejudiceanddiscriminationd.FamilyvaluesANSWER:cREFERENCES:LookingatWhattheContextBrings7.Somepeoplehavedifficultycopingwiththechangesbroughtonbydevelopmentaltransitionsinlife.Theselifestagesmayinclude:a.Earlyshapingexperiencesb.Prejudiceanddiscriminationc.Goingtohighschoold.Rolestatus,conflictandstrainANSWER:cREFERENCES:DevelopmentalTransitions8.Theserviceplanthehumanservicesworkerdesignsfortheclientshouldbetwo-prongedandshouldinclude___________interventions.a.Lifetransitionsandcognitionb.Substanceabuseandjobtrainingc.Workplaceandcommunityd.PersonalandenvironmentalANSWER:dREFERENCES:DevelopingtheInterventions9.Thecasemanager’sabilitytoaddressissuesonthethreecontextlevelsisreferredtoas:a.Thegeneralistapproachb.Theecologicalmodelc.Theindividualenvironmentalapproachd.ThemacrolevelANSWER:aREFERENCES:WorkingwiththeGeneralistApproach10.Approachingtheschoolsuperintendenttogetherwiththesocialserviceprofessionalsinthechildren’scasemanagementunittoadvocateforanimprovementintheschool’sacademicsupportsofferedwouldbereferredtoasa(n)______intervention.a.Two-prongedb.Macro-levelc.Transitiond.Meso-levelANSWER:bREFERENCES:MacroLevelInterventionsAreAdvocacySubjectiveShortAnswer11.Whatarethe3levelsoftheEcologicalModel?ANSWER:AnswerswillvaryREFERENCES:Page79

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12.Name4characteristicsapersonbringstotheirsituation.ANSWER:AnswerswillvaryREFERENCES:Page8013.Name4elementsofcontextinwhichtheclientoperates.ANSWER:AnswerswillvaryREFERENCES:Page8114.What3lifetransitionsthatmayeffectaclient?ANSWER:AnswerswillvaryREFERENCES:Page8615.Giveanexampleofaninterventionthatstrengthenstheindividual?ANSWER:AnswerswillvaryREFERENCES:Page87Essay16.Brieflydescribethewhycontextisimportant.ANSWER:Answerswillvary17.Whywouldaclientseekhelpduringaperiodoftransition?ANSWER:Answerswillvary18.Brieflydescribe,thatwhilecasemanagersworkwithindividuals,whymacrolevelinterventionisanimportantaspecttoassistingclients.ANSWER:Answerswillvary

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MultipleChoice1.Itistheethicalresponsibilityofhumanservicesworkerstobecomefamiliarwiththecultureoftheclientsothat:a.Culturaldifferencesdonotbecomeobstaclestogoodcommunicationb.Everypossibleculturethataclientrepresentsispartofthehumanservicesworker’sculturalrepertoirec.Theclientwillfeelmoreaffinitytowardhumanservicesworkersd.Thehumanservicesworker’sownethnicgroupdoesnotcolortheclient’sopinionANSWER:aREFERENCES:WhereAretheDifferences?2.Cultures,subcultures,raceandethnicgroupsareexamplesof:a.Reasonsnottoservecertainclientsb.Prejudicec.Sociologicaldivisionsamongpeopled.PoliticaldivisionsamongpeopleANSWER:cREFERENCES:WhereAretheDifferences?3.Strangersare:a.Whomevertheminorityculturedefinesasdifferentb.Peoplewhosewaysofactingaredifferentandwhoarenotmembersofourin-groupc.Peoplewhosebehaviorisinferiortooursd.PersonswhomhumanservicesworkersshouldavoidservingANSWER:bREFERENCES:Strangers4.Whenweprojectourownassumptionsaboutpersonsfromadifferentculture,we:a.Arecreatingtheopportunityforclearercommunicationwiththemb.Improveourunderstandingoftheirculturec.Areincludingthemintoourgroupd.AreattemptingtoreduceourownanxietyoruncertaintyaboutthemANSWER:dREFERENCES:AnxietyandUncertainty5.Inoureffortstoimprovecommunicationwithsomeonewhoisdifferentfromus,we:a.Habituallycategorizethemb.Establisheyecontactwiththemc.Removedistractionsfromtheenvironmentd.AttributetheirpositivebehaviortotheenvironmentorthecircumstancesANSWER:aREFERENCES:ThoughtlessversusThoughtfulCommunication6.Seekingexceptionstoculturalstereotypeshelpsusto:a.Understandtheindividual’sculturebetterb.Betterplacetheindividualinthecontextofhisorherculturec.Reduceourownanxietyoruncertaintyabouttheindividual

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d.GainamoreaccurateunderstandingoftheindividualsweareservingANSWER:dREFERENCES:ThoughtlessversusThoughtfulCommunication7.Becauseofinternalizedverbalandnonverbalscriptswithinaculturethatmaybedifferentfromyourown,youshould:a.Memorizetheotherculture’sscriptstohelptheclientadapttohisorhernewenvironmentb.Checkyourperceptionswiththepersoninanonjudgmentalwayc.Neverconfrontthepersonabouthisorherbehaviorbecausethatindividualmaytakeoffenced.UnderstandthatsomeculturalperspectivesaresuperiortoothersANSWER:bREFERENCES:ThoughtlessversusThoughtfulCommunication8.Apersonfromacollectivistculturewouldtendto:a.Relyonlow-contextcommunicationforcomprehensionofmeaningb.Communicateinasimilarwaytomembersofin-groupsandout-groupsc.Communicateinamoreambiguouswaytoavoidhurtingorimposingonothersd.SupportuniqueindividualbeliefsANSWER:cREFERENCES:DimensionsofCulture9.Mentalmechanismsthatcanblockclearcommunicationandcreateconflictinclude:a.Persuasion,emotionandsavingfaceb.Ethnocentrism,prejudiceandstereotypesc.Psychologicalbarriersandlowself-disclosured.TimecompartmentalizationandfocusonpunctualityANSWER:bREFERENCES:ObstaclestoUnderstanding10.Culturalcompetenceinhumanservicesworkerstoimprovecross-culturalcommunicationisachievedby:a.Beingmoreadaptableto,andflexiblein,choosinghowtorespondtosituationsb.Focusingonservingoneortwoculturalgroupsinordertoincreasespecializationc.Increasingopportunitiesforpersonsfromindividualisticandcollectivistculturestointeractd.Attributingtheclient’snegativebehaviortotheenvironmentorhisorhercircumstancesANSWER:aREFERENCES:CompetenceSubjectiveShortAnswer11.Name4countriesthattendtobeindividualisticANSWER:AnswerswillvaryREFERENCES:Page10512.Name4countriesthattendtobecollectivistic.ANSWER:AnswerswillvaryREFERENCES:Page105

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13.Name3waysthatpeopleincollectivisticcultureshandleconflict.ANSWER:AnswerswillvaryREFERENCES:Page10814.Whatare3waysindividualisticculturesviewtime?ANSWER:AnswerswillvaryREFERENCES:Page10715.Describewhattheauthordefinesasastranger?ANSWER:AnswerswillvaryREFERENCES:Page89Essay16.Brieflydefineculture.ANSWER:Answerswillvary17.Brieflydefineprejudice.ANSWER:Answerswillvary18.Brieflydefineethnocentrism.ANSWER:Answerswillvary19.Brieflydefinerace.ANSWER:Answerswillvary

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MultipleChoice1.Theattitudesofgoodhumanservicesworkersinfluencetheirinteractionswiththeirclientsinthat:a.Whenaworkerjudgeshisorherownmistakescritically,thatworkercanthenunderstandthoseofclientsmoreaccuratelyb.Acorrespondenceexistsbetweenpositiveandsupportiveattitudestowardaclientandtheestablishmentofrapportwiththatpersonc.Errorsinjudgmentarestumblingblockstopersonalgrowthd.ThepersonalstrugglesoftheworkeraredifferentfromthoseoftheclientANSWER:bREFERENCES:UnderstandingAttitudes2.Aworkerestablishesawarmatmosphereby:a.Directingtheclienttobetterdecisionsthantheclientwouldhavemadeonhisorherownb.Expressinghonestdisapprovalwhentheclient’sdecisionislikelytoleadtofurthertroublec.Refrainingfromsuggestingchangeinordertoavoidconfrontationwiththeclientd.Beingfriendly,nonjudgmentalandreceptiveANSWER:dREFERENCES:BasicHelpingAttitudes3.Inordertodevelopoursenseofempathy,weneedto:a.Learntolistenwiththethirdearb.Learntosympathizewiththeclientc.Learntousethephrasesandspeechpatternsoftheclient’scultureorsubcultured.Realizethattheclientdoesnotneedtobetalkeddownto,thatheorshecanunderstandtheadvicewegiveANSWER:aREFERENCES:BasicHelpingAttitudes4.Itistheroleofthehumanservicesworkertosupportpatients’effortstotakechargeoftheirlivesandmakedecisions.Thissupportcantaketheformof:a.Givinghonestcriticismwhentheclientmakesamistakeb.Assumingcontroloftheclient’sdailyactivitiestoensurethatgoalsareaccomplishedc.Havingrealisticgoalsfortheclientandencouragingprogresstowardthegoalsd.InsistingthattheclienttakethenecessarystepstowardthegoalwhenthatpersonappearstobemalingeringANSWER:cREFERENCES:HowClientsAreDiscouraged5.Ascasemanagers,weneedtoerectusefulboundariesbetweenourselvesandtheclient.Thismeans:a.Understandingthedifferencesbetweenoursituationandtheclient’ssituationdespitepossiblesimilaritiesb.Lettingtheclientknowthatheorshecanbenefitfromoursimilarexperiencesc.Ensuringtheclientmakescontinuedprogresstowardgoalsbysteppingupourlevelofinvolvementinthecased.SeekingemploymentinanagencythatdealswithissuessimilartothoseinourownlifeANSWER:aREFERENCES:AFurtherUnderstandingofBoundaries6.Ascasemanagers,weneedtorefrainfromerectingboundariesthatarenotusefulbetweenourselvesandtheclient.Thismeans:

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