Ace Your SHRM Certification Exam: The OFFICIAL SHRM Study Guide for the SHRM-CP� and SHRM-SCP� Exams (2021)

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SECONDEDITIONQe)7A,NEUDAceYourCertificationExamTheOFFICIALSHRMStudyGuidefortheSHRM-CP®andSHRM-SCP®ExamsPLUS40SHRM-CP/SHRM-SCP[tasRRAGTIEE[FEMS)A=EditorsAlexanderAlonso,Ph.D.,SHRM-SCP2)andNancyA.Woolever,SHRM-SCP(+stuayxrJ

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Copyright©2022SHRM.Allrightsreserved.Thispublicationisdesignedtoprovideaccurateandauthoritativeinformationregardingthesubjectmattercovered.Itissoldwiththeunderstandingthatneitherthepublishernortheauthorisengagedinrenderinglegalorotherprofessionalservice.Iflegaladviceorotherexpertassistanceisrequired,theservicesofacompetent,licensedprofessionalshouldbesought.Thefederalandstatelawsdiscussedinthisbookaresubjecttofrequentrevisionandinterpretationbyamendmentsorjudicialrevisionsthatmaysignificantlyaffectemployeroremployeerightsandobligations.Readersareencouragedtoseeklegalcounselregardingspecificpoliciesandpracticesintheirorganizations.ThisbookispublishedbySHRM,theSocietyforHumanResourceManagement.Theinterpretations,conclusions,andrecommendationsinthisbookarethoseoftheauthoranddonotnecessarilyrepresentthoseofthepublisher.Thispublicationmaynotbereproduced,storedinaretrievalsystem,ortransmittedinwholeorinpart,inanyformorbyanymeans,electronic,mechanical,photocopying,recording,orotherwise,withoutthepriorwrittenpermissionofthepublisher,orauthorizationthroughpaymentoftheappropriateper-copyfeetotheCopyrightClearanceCenter,Inc,222RosewoodDrive,Danvers,MA01923,978-750-8600,fax978-646-8600,oronthewebatwww.copyright.com.RequeststothepublisherforpermissionshouldbeaddressedtoSHRMBookPermissions,1800DukeStreet,Alexandria,VA22314,oronlineathttps://www.shrm.org/about-shrm/pages/copyright--permissions.aspx.SHRMbooksandproductsareavailableonmostonlinebookstoresandthroughtheSHRMStoreatwww.shrmstore.org.SHRM,theSocietyforHumanResourceManagement,createsbetterworkplaceswhereemployersandemployeesthrivetogether.Asthevoiceofallthingswork,workers,andtheworkplace,SHRMistheforemostexpert,convener,andthoughtleaderonissuesimpactingtoday’sevolvingworkplaces.With300,000+HRandbusinessexecutivemembersin165countries,SHRMimpactsthelivesofmorethan115millionworkersandfamiliesglobally.LearnmoreatSHRM.organdonTwitter@SHRM.LibraryofCongressCataloging-in-PublicationDataNames:SocietyforHumanResourceManagement(U.S.),issuingbody.Title:AceyourSHRMcertificationexam:theofficialstudyguidefortheSHRM-CPandSHRM-SCPexams/SocietyforHumanResourceManagement.Description:Secondedition.|Alexandria,Virginia:SocietyforHumanResourceManagement,[2022]|“Plus40SHRM-CP/SHRM-SCPpracticeitems.”|Includesbibliographicalreferencesandindex.Identifiers:LCCN2021043827(print)|LCCN2021043828(ebook)|ISBN9781586441883(paperback)|ISBN9781586442095(pdf)|ISBN9781586442279(epub)|ISBN9781586444174(mobi)Subjects:LCSH:Personnelmanagement--Examinations--Studyguides.|Personnelmanagement--Examinations,questions,etc.|Personneldepartments--Employees--Certification.Classification:LCCHF5549.15.A342022(print)|LCCHF5549.15(ebook)|DDC658.30076--dec23Study

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Allproductnames,logos,andbrandsarepropertyoftheirrespectiveownersintheUnitedStatesand/orothercountries.Allcompany,product,andservicenamesusedonthiswebsiteareforidentificationpurposesonly.SHRM®,SHRM-CP®,SHRM-SCP®,LearningSystem®,SHRMBASK™,andthe“SHRM”logoareregisteredtrademarksofSHRM.PublishedintheUnitedStatesofAmericaSECONDEDITIONPBPrinting10987654321SHRMStoreSKU:61.11513—StudyXY

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ContentsForewordIntroductionAcknowledgmentsPart1AsoutTHESHRM-CPanoSHRM-SCPCerTiFicaTiONExamsChapter1TheExamsandWhatTheyTestChapter2ExamStructureandQuestionTypesChapter3ExamScoringPART2.STUDYFORSUCCESSChapter4LearningHowYouLearnBestChapter5UseProvenStudyStrategiesChapter6WhereandWhenYouStudyMattersChapter7CreateaSmartStudyPlanPART3_SHARPENYOURTEST-TAKINGSKILLSChapter8PracticeMakesPerfect!Chapter9PutOnYourThinkingCap:HowtoReasonthroughanItemChapter10AnxietyandProcrastinationPART4_ExamDayChapter11WhattoExpectonExamDayChapter12DuringandAfterYourExam

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APPENDICESAppendix1Twenty-FiveTopTest-TakingTipsAppendix2Forty-ltemPracticeTestandAnswersAppendix3GlossaryofTermsUsedintheExamsAppendix4ListofAcronymsAppendix5OnlineResourcesAboutSHRMBooksIndex

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ForewordCorgrauatonsYou'retakingabigsteptowardmovingaheadinyourcareerasanHRprofessional.ChoosingtofollowanHRcareerpathrequiresaninterestinanddedicationtolifelonglearning.PassingoneoftheSHRMcertificationexamsbearswitnesstoyourdedicationtothefieldofHR,yourmasteryofHRknowledge,andyourabilitytousewhatyouknowtobehavecompetentlyintheworkplaceasanHRleader.OnceyouearntheSHRM-CP®orSHRM-SCP®credential,recertifyingeverythreeyearsbecomesthenextcriticalsteptowardyourcontinuedlearning,growth,andcompetenceasanHRprofessional.SHRMhopesyouwillembracecertificationasacriticalstepinalifelongcommitmenttoknowing,doing,learning,andgrowingasanHRprofessional.Yourcommitmenttoyourowngrowthanddevelopmenthelpsyoucreateabetterworkplaceandabetterworld.Tohelpyousucceed,SHRMcreatedthisstudyguide.ThisbookwillhelpyouunderstandwhatSHRMrecommendsyoulearnanddotoincreaseyourchancesofdoingwellontheexam.Preparingforatestismuchlikeplanningavacationorbusinesstrip—thebettertheplan,thebetterableyouwillbetoexecutethatplanandthemorepleasanttheentireexperiencewillbe.Inthisbook,weprovidetoolstoguideyouonyourjourneytowardsuccessontheSHRM-CPorSHRM-SCPcertificationexam.Werecommendyouleveragetheseresourcestosucceed.Thisstudyguide*Providesaneasy-to-useguidetohelpdemystifytheSHRMcertificationexams,withexperttipsforunderstandingthematerial,studying,practicing,andreducingpretestanxietysoyoucandoyourbestontheexam;*Coverseverythingyouneedtoknowabouttheexams,includingdevelopment,content,structure,eligibility,administration,scoring,results,learningresources,andmore;

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eFeaturesinterviewswithexpertsandtipsfromrealtest-takersonpreparingfortheexamandreducingtestanxiety;*Showshowtocreateastudyplanbasedonyourindividuallearningstyleandprovenstrategiesforeffectivestudying;*Highlightshowtopracticetakingtheexamandhowtobestusetheincludedforty-questionpracticetest;eIncludesready-to-usetools,templates,andworksheetstoguidestudyandpracticeplans;andeDetailslearningandstudyresources,includingaguidetothetermsandacronymscommonlyusedontheexam.Wealsoincludespecialfeaturesthathelpyoufocus,organize,andplanyourstudytimebeforetakingtheexam.Theseinclude*Quotes,stories,andadvicefromformertesttakers;*Keypointsummaries,infographics,andadditionalinformationhighlightedforquickreference;eActivities,includingself-assessmentsandreflectiontools;andeExamplestoillustratecoreconcepts.Ourhopeistoprepareyoutotaketheexamfeelingconfidentthatyouhavegivenyourselfthebestpossiblechanceofpassing.Welookforwardtobecomingandremainingyourcareerpartner,andwewelcometheopportunitytosupportyouasyoulearn,grow,know,andcontributetoyourworkplace,developasaprofessional,andadvancetheHRprofessionthroughthosecontributions.WithSHRMCertificationasthenextsteponyourjourney,wewishyousuccessontheexam.Bestofluckinyourprofessionaldevelopmentendeavors,andhappystudying!

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—AlexanderAlonso,PhD,SHRM-SCPChiefKnowledgeOfficer,KnowledgeDevelopment&CertificationSocietyforHumanResourceManagement,Alexandria,Virginia

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Introduction“Theonlypersonyouaredestinedtobecomeisthepersonyoudecidetobe.”—RalphWaldoEmersonTreSHRM-CPandSHRM-SCParethefirst-everbehavioralcompetency-basedcertificationsforHRgeneralists,settinganewglobalstandardincertificationfortheHRprofession.ByachievingandmaintainingSHRMcertification,youaremakingacommitmenttolifelonglearningabouthumanresources.Humanresource(HR)professionalshaveincreasinglyusedthetermcompetencyinrecentyearstodescribeacomplexsetofinterrelatedskills,knowledge,andabilitiesthatareoftenassociatedwithsuccessinaspecificjob.Thisreflectsthefactthatacquisitionofspecificknowledgeandexperiencebeforeperformingcertaintasksdoesnotnecessarilyproducethedesiredperformance.Successappearstorequirecharacteristicsthatmaybehardertoidentifyandmeasure,butnonethelessmustbemeasuredandreportedforhiringmanagerstomakethemosteffectivedecisions.Competencies—measurableorobservableknowledge,skills,abilities,andothercharacteristicscriticaltosuccessfuljobperformance—fillthisgap.Competencyframeworksprovidestructurearoundthosecompetenciesforjobsuccess.SHRM,theSocietyforHumanResourceManagement,setagoalofraisingthecaliberofthehumanresourcesprofession.Todothis,SHRMrealizedthattheprofessionhadtoapplytheprinciplesofcompetenciesandcompetencyframeworkstoitsoccupation.HRneededtoidentifywhatcompetencieswereassociatedwitheffective,high-performingHRprofessionals.SHRMconductedthisresearchwithHRprofessionalsinthirty-threecountries.Morethanthirty-twothousandHRprofessionals

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participatedinthedevelopmentandvalidationoftheeventualcompetencymodel.SHRM’scompetencymodelreflectsthebreadthofHR'ssuccessfulpracticewithvariousconstituents,includingHR’sengaging*Withtheorganizationvertically,fromseniormanagementtonewhires;eAcrossalldivisionsandfunctionsoftheorganizationhorizontally;eWithexternalstakeholdersaswellasinternalcustomers;and*Withgroups,includingentireworkforcesorindividuals.Tosucceedinthisbroadrole,anHRprofessionalmustpossessanddemonstratetheninecompetenciesdescribedintheSHRMBodyofAppliedSkillsandKnowledge™(SHRMBASK™):Leadership&Navigation;EthicalPractice;Diversity,Equity,&Inclusion;RelationshipManagement;Communication;GlobalMindset;BusinessAcumen;Consultation;AnalyticalAptitude;andHRExpertise(HRKnowledge).HRExpertise,thetechnicalcompetency,istheabilitytoapplyHRprinciplesandpracticestothesuccessoftheorganization.ItisthoroughlydefinedinthefourteenfunctionalareasoftheSHRMBASK.WhyTaketheCertificationExam?HRprofessionalswhohaveearnedcertificationsaythatitenhancestheircredibility,helpsthemstaycompetitiveinthejobmarket,increasestheirconfidence,andhelpsthemkeepupwithdevelopmentsintheHRfield.Eachyear,wesurveythousandsofformertesttakerstolearnwhatrolecertificationplaysintheircareerdevelopment.Here'swhatwe'vefound:*SHRM-certifiedprofessionalsaremorefocusedoncontinuousimprovementforthemselvesandtheirorganizations.

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*SHRM-certifiedprofessionalsaremoreemployable,aremorelikelytobepromoted,andmakemoremoney.*SHRM-certifiedprofessionalshaveamorerelevantskillset,aremoreproductive,anddemonstratemoreleadershippotential.*SHRM-certifiedprofessionalsfeelmoresatisfiedwiththeircareers.eSHRM-certifiedprofessionalsbenefitfromtiestoasupportiveprofessionalcommunity.WhyThisBook?Wewrotethisbooktosharewhatwe'velearnedfromsuccessfultesttakersaboutwhatworkedwhentheypreparedforandtookaSHRMcertificationexam,including:eTheirinsightsonwhatitwasliketoprepareforachallengingexam,*WhattheydiscoveredabouthowtheirHRexperiencehelpedthemsucceed,*Howtheycreatedandstucktoaworkablestudyplanandschedulesotheywouldbereadyontestday,+Howtheymanagedanyfeelingsofnervousnessoranxietytheyexperienced,*Whattest-takingstrategiestheyusedtohelpthemanswertheexamquestions.HowtheBookIsOrganizedInPart1,you'llfindanoverviewofSHRMcertificationandtheSHRM-CPandSHRM-SCPexams;anoverviewoftheSHRMBASK;guidancefordecidingwhichtesttotakeandthendeterminingwhetheryouare

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eligibletotaketheexamlevelyouchose;andanexplanationofhowtheexamsarecreated,administered,andscored.Part2includesanexplorationoflearningstylessoyoucandiscoverhowyoulearnbest,provenstrategiesforstudyingeffectively,andguidanceforcreatingastudyplanthatmakesthemostofyourstudytime.Part3coversthebestpracticesforsuccessfultesttakingthatwillhelpyoudrawonyourHRexperienceandwhatyoulearnfromstudyingtoanswerthequestionsontheexam,aswellasstrategiesforreducingtestanxietyandprocrastination.Part4givesyouapreviewofwhattoexpectontestday,includinginformationabouttakingtheexaminaPrometrictestcenterorviaremoteproctoring,aswellaswhathappensafteryoutakeanexam.Theappendicescontainhelpfuldocumentstosupportyourlearningjourney,includingaforty-questionpracticetestandanswerkey,aglossaryofterms,anacronymlistusedontheSHRMcertificationexams,andmuchmore.HowtoUseThisBookThereareavarietyofwaystopreparefortheSHRMcertificationexams.Thisstudyguideisdesignedtosupplementthepreparationmethodsthatarethebestfitforyou.Youcanstudyonyourown,usingthisbookasaguide.Youcanparticipateinastructuredlearningprogram:SHRMoffersacomprehensivecertificationpreparationresource,theSHRMLearningSystem®,inavarietyofformats—self-studyandvirtualorin-personseminars—andthroughpartneruniversitiesthatareauthorizedtoteachtheSHRMLearningSystemcontent.Youcanjoinwithothercertificationcandidatestoformastudygroup,manyofwhichformorganicallythroughSHRMchapters.Whichevermethodormethodsyouchoose,akeypartofyourpreparationwillbethinkingthroughthetypesofsituations,challenges,

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problems,andopportunitiesyouencounterinyourday-to-dayHRwork.HowThisBookWasDevelopedThisbookisacollaborativeeffortamongtheSHRMstaffinvariousdivisions,alongwithexpertassistancefromaseasonedbookwriterandeditorandSHRM-certifiedsubjectmatterexperts.Therearemanymovingpartsintestdevelopmentandadministration,soeachinternalexpertcontributedtheirpieceofthepuzzletoprovideyouwithacompletepictureoftheexam,thetest-dayexperience,andwhatittakestoprepare.OurgoalistoprovideasmuchhelpfulinformationinonesourceaspossibleandtodispelmythsabouttheSHRMcertificationexamssothatyoucanbereadyforsuccessontestday.Thefirsteditionofthisbookwaspublishedin2019.Toreflecttheever-changingnatureoftheexam,SHRMrevisedandexpandedthebookinthissecondedition.Afewofthemajorchangesincludethefollowing:eUpdatingthecontenttoreflectthechangesinthe2022SHRMBASK.*Addinginformationabouttheoptiontotestvialiveremoteproctoringandhowtodecidewhetherit'sthebestoptionforyou.*Revisingtheinformationaboutthestructureoftheexam,includingthetotaltestingtimeandnumberofexamquestions.*Addinganewchapteraboutthemostandleasteffectivestrategiesforreasoningthroughanitem,withexamples(seeChapter9).*Doublingthenumberofquestionsinthepracticetestto40items(seeAppendix2).AWordaboutWhatThisBookIsNOTThisbookisnotadeepdiveintotheSHRMBASK.Forsuccessonthecertificationexam,weencourageyoutoreviewtheSHRMBASK

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