SHRM CP Exam Prep - SHRM CP Certification Secrets Study Guide, 2 Complete Practice Tests (2021) - Certification Guides | Society for Human Resource Management

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50% OFFOnline SHRM-CP Prep Course!By Mometrix UniversityDear Customer,We consider it an honor and a privilege that you chose our SHRM-CP Study Guide. As a way ofshowing our appreciation and to help us better serve you, we are offering50% off our onlineSHRM-CP Prep Course.Many courses cost hundreds of dollarsand don’t deliver enough value.With our course, you get access to the best SHRM-CP prep material, andyou only payhalf price.We have structured our online course to perfectly complement your printed study guide. TheSHRM-CP Prep Course contains140 lessonsthat cover all the most important topics, over1,000practice questionsto ensure you feel prepared, andover400 digitalflashcards, so you can studywhile you’re on the go.Online SHRM-CP Prep CourseTopics Covered:Behavioral CompetenciesoLeadershipoInterpersonaloBusinessTechnical KnowledgeoPeopleoOrganizationoWorkplaceoStrategyCourse Features:SHRM-CP Study GuideoGet content that complements our best-sellingstudy guide.6 Full-Length Practice TestsoWith over 1,000 practice questions, you can testyourself again and again.Mobile FriendlyoIf you need to study on the go, the course iseasily accessible from your mobile device.SHRM-CP FlashcardsoOur course includes a flashcard mode consistingof over 400 content cards to help you study.To receive this discount, visit our website atmometrix.com/university/shrmorsimply scan this QR code with your smartphone. At the checkout page, enter thediscount code:shrm50offIf you have any questions or concerns, please don’t hesitate to contact us atuniversityhelp@mometrix.com.Sincerely,

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Mometrix ScholarshipsIf you or someone you know is working on their undergraduate or graduate degree and islooking for a chance to winsome scholarship money, we think you’ll be excited to learn thatMometrix Test Preparation offerssome awesomescholarship opportunities.Since hosting our first contestback in 2014, we’ve distributedmore than$15,000inscholarship prizes to winners from multiple schoolsacross the country. Starting with the2017/2018 school year, we added three more scholarship contests specifically geared towardfuturenurses andteachers as well ascurrentMasters-level/graduate school students.Each contestrequires students to write an essay (the prompts are different for each contest) -that's it!The contestsgenerally start up inthe Fall and runthroughthe following May. Formore information, including official rules,FAQs,and how to entervisitwww.mometrix.com/scholarships.

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SHRM CPExam PrepSHRM CP CertificationSecrets Study Guide2Complete Practice TestsDetailed AnswerExplanations2ndEdition

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Copyright ©2021by Mometrix Media LLCAll rights reserved. This product, or parts thereof, may not be reproduced, stored in aretrievalsystem, or transmitted in any form or by any means—electronic, mechanical, photocopy, recording,scanning, or other—except for brief quotations in critical reviews or articles, without the priorwritten permission of the publisher.Written and edited by theMometrix Human Resources Certification Test TeamPrinted in the United States of AmericaThis paper meets the requirements of ANSI/NISO Z39.48-1992 (Permanence of Paper).Mometrix offers volume discount pricing to institutions. For more information or a price quote,please contact our sales department at sales@mometrix.com or 888-248-1219.Mometrix Media LLC is not affiliated with or endorsed by any official testing organization. Allorganizational and test names are trademarks of their respective owners.ISBN 13:978-1-5167-1536-7ISBN 10:1-51671-536-5

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iDEARFUTUREEXAMSUCCESSSTORYFirstofall,THANKYOUforpurchasingMometrixstudymaterials!Second,congratulations!Youareoneofthefewdeterminedtest-takerswhoarecommittedtodoingwhateverittakestoexcelonyourexam.Youhavecometotherightplace.Wedevelopedthesestudymaterialswithonegoalinmind:todeliveryouthe information you needinaformatthat’sconciseandeasytouse.Inadditiontooptimizingyourguideforthecontentofthetest,we’veoutlined our recommendedsteps for breaking down the preparation process into small, attainable goals so you can make sureyou stay on track.We’vealsoanalyzedtheentiretest-takingprocess, identifyingthemostcommonpitfallsandshowinghowyou canovercomethemand be ready for any curveball the test throws you.Standardizedtestingisoneofthebiggestobstaclesonyourroadtosuccess,whichonlyincreasestheimportanceofdoingwellinthehigh-pressure,high-stakesenvironmentoftestday.Yourresultsonthistestcouldhaveasignificantimpactonyourfuture,andthisguideprovidestheinformationandpracticaladvicetohelpyouachieveyourfullpotentialontestday.YoursuccessisoursuccessWewouldlovetohearfromyou!Ifyouwouldliketosharethestoryofyourexamsuccessorifyouhaveanyquestionsorcommentsinregardtoourproducts,pleasecontactusat800-673-8175orsupport@mometrix.com.Thanksagainforyourbusinessandwewishyoucontinuedsuccess!Sincerely,TheMometrixTestPreparationTeamNeedmorehelp?Checkoutourflashcardsat:http://mometrixflashcards.com/SHRM

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iiiTABLE OFCONTENTSINTRODUCTION___________________________________________________________1SECRETKEY#1–PLANBIG,STUDYSMALL__________________________________2SECRETKEY#2–MAKEYOURSTUDYINGCOUNT_____________________________3SECRETKEY#3–PRACTICE THERIGHTWAY_________________________________4SECRETKEY#4–PACEYOURSELF__________________________________________6SECRETKEY#5–HAVE APLAN FORGUESSING_______________________________7TEST-TAKINGSTRATEGIES________________________________________________10FOUR-WEEKSHRM-CPSTUDYPLAN______________________________________14WEEK1:BEHAVIORALCOMPETENCIES:LEADERSHIP,INTERPERSONAL,ANDBUSINESS_______15WEEK2:HREXPERTISE:PEOPLE____________________________________________________16WEEK3:HREXPERTISE:ORGANIZATION ANDWORKPLACE______________________________17WEEK4:PRACTICETESTS_________________________________________________________18BEHAVIORALCOMPETENCIES:LEADERSHIP__________________________________19LEADERSHIP ANDNAVIGATION______________________________________________________19ETHICALPRACTICE_______________________________________________________________24BEHAVIORALCOMPETENCIES:INTERPERSONAL______________________________27RELATIONSHIPMANAGEMENT______________________________________________________27COMMUNICATION_________________________________________________________________31GLOBAL ANDCULTURALEFFECTIVENESS_____________________________________________33BEHAVIORALCOMPETENCIES:BUSINESS____________________________________37BUSINESSACUMEN_______________________________________________________________37CONSULTATION___________________________________________________________________44CRITICALEVALUATION_____________________________________________________________49HUMANRESOURCESEXPERTISE:PEOPLE___________________________________52HUMANRESOURCESSTRATEGICPLANNING___________________________________________52TALENTACQUISITION_____________________________________________________________59EMPLOYEEENGAGEMENT ANDRETENTION____________________________________________67LEARNING ANDDEVELOPMENT______________________________________________________76TOTALREWARDS_________________________________________________________________84HUMANRESOURCESEXPERTISE:ORGANIZATION_____________________________96STRUCTURE OF THEHUMANRESOURCESFUNCTION____________________________________96ORGANIZATIONALEFFECTIVENESS ANDDEVELOPMENT_________________________________99WORKFORCEMANAGEMENT_______________________________________________________102EMPLOYEE ANDLABORRELATIONS_________________________________________________106TECHNOLOGYMANAGEMENT______________________________________________________115HUMANRESOURCESEXPERTISE:WORKPLACE_____________________________118HUMANRESOURCES IN THEGLOBALCONTEXT_______________________________________118DIVERSITY ANDINCLUSION________________________________________________________121

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ivRISKMANAGEMENT______________________________________________________________124CORPORATESOCIALRESPONSIBILITY_______________________________________________133U.S.EMPLOYMENTLAW ANDREGULATIONS_________________________________________135SHRM-CPPRACTICETEST#1__________________________________________145ANSWERKEY ANDEXPLANATIONS FORTEST#1___________________________180SHRM-CPPRACTICETEST#2__________________________________________194ANSWERKEY ANDEXPLANATIONS FORTEST#2___________________________229HOW TOOVERCOMETESTANXIETY______________________________________246CAUSES OFTESTANXIETY________________________________________________________246ELEMENTS OFTESTANXIETY______________________________________________________247EFFECTS OFTESTANXIETY________________________________________________________247PHYSICALSTEPS FORBEATINGTESTANXIETY_______________________________________248MENTALSTEPS FORBEATINGTESTANXIETY_________________________________________249STUDYSTRATEGY________________________________________________________________250TESTTIPS______________________________________________________________________252IMPORTANTQUALIFICATION_______________________________________________________253TELLUSYOURSTORY__________________________________________________254ADDITIONALBONUSMATERIAL__________________________________________255

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1Copyright © Mometrix Media. You have been licensed one copy of this document for personal use only. Any other reproduction orredistribution is strictly prohibited. All rights reserved.IntroductionThank you for purchasing this resource!You have made the choice to prepare yourself for a testthat could have a huge impact on your future, and this guide is designed to help you be fully readyfor test day. Obviously, it’s important to have a solid understanding of the test material, but you alsoneed to be prepared for the unique environment and stressors of the test, so that you can performto the best of your abilities.For this purpose, the first section that appears in this guide is theSecret Keys. We’ve devotedcountless hours to meticulously researching what works and what doesn’t, and we’ve boiled downour findings to the five most impactful steps you can take to improve your performance on the test.We start at the beginning with study planningand move through the preparation process, all theway to the testing strategies that will help you get the most out of what you know when you’refinally sitting in front of the test.We recommend that you start preparing for your test as far in advance aspossible. However, ifyou’ve bought this guide as a last-minute study resource and only have a few days before your test,we recommend that you skip over the first two Secret Keys since they address a long-term studyplan.If you struggle withtest anxiety, we strongly encourage you to check out our recommendations forhow you can overcome it. Test anxiety is a formidable foe, but it can be beaten, and we want tomake sure you have the tools you need to defeat it.

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2Copyright © Mometrix Media. You have been licensed one copy of this document for personal use only. Any other reproduction orredistribution is strictly prohibited. All rights reserved.Secret Key #1–Plan Big, Study SmallThere’salotridingonyourperformance.Ifyouwanttoacethistest,you’regoingtoneedtokeepyourskillssharpandthematerialfreshinyourmind.You need a planthatlets you revieweverythingyouneedtoknowwhilestillfittinginyourschedule.We’llbreakthisstrategydownintothreecategories.InformationOrganizationStartwiththeinformationyoualreadyhave:theofficialtestoutline.Fromthis,youcanmakeacompletelistofalltheconceptsyouneedtocoverbeforethetest.Organizetheseconceptsintogroupsthatcanbestudiedtogether,andcreatealistofanyrelatedvocabularyyouneedtolearnsoyoucanbrushuponanydifficultterms.You’llwanttokeepthisvocabularylisthandyonceyouactuallystartstudyingsinceyoumayneedtoaddtoitalongtheway.TimeManagementOnceyouhaveyoursetofstudyconcepts,decidehowtospreadthemoutoverthetimeyouhaveleftbeforethetest.Breakyourstudyplanintosmall, clear goalssoyouhaveamanageabletaskforeachdayandknowexactlywhatyou’redoing.Thenjustfocusononesmallstepatatime.Whenyoumanageyourtimethisway,youdon’tneedtospendhoursatatimestudying.Studyingasmallblockofcontentforashortperiodeachdayhelpsyouretaininformationbetterandavoidstressingoverhowmuchyouhavelefttodo.Youcanrelaxknowingthatyouhaveaplantocovereverythingintime.Inorderforthisstrategytobeeffectivethough,youhavetostart studying early and stick toyour schedule.Avoidtheexhaustionandfutilitythatcomesfromlast-minutecramming!StudyEnvironmentTheenvironmentyoustudyinhasabigimpactonyourlearning. Studyinginacoffeeshop, whileprobably moreenjoyable,isnotlikelytobeasfruitfulas studying inaquietroom.It’simportanttokeep distractions to a minimum. You’reonlyplanningtostudyforashortblockoftime,somakethemostofit.Don’tpausetocheckyourphoneorgetuptofindasnack.It’s also important toavoidmultitasking.Researchhasconsistentlyshownthatmultitaskingwillmakeyourstudyingdramaticallylesseffective.Yourstudyareashouldalsobecomfortableandwell-litsoyoudon’thavethedistractionofstrainingyoureyesorsittingonanuncomfortablechair.Thetimeofdayyoustudyisalsoimportant. Youwanttoberestedandalert.Don’twaituntiljustbeforebedtime.Studywhenyou’llbemostlikelytocomprehendandremember.Evenbetter,ifyouknowwhattimeofdayyourtestwillbe,setthattimeasideforstudy.Thatwayyourbrainwillbeusedtoworkingonthatsubjectatthatspecifictimeandyou’llhaveabetterchanceofrecallinginformation.Finally,itcanbehelpfultoteamupwithotherswhoarestudyingforthesametest.Youractualstudyingshouldbedoneinasisolatedanenvironmentaspossible,buttheworkoforganizingtheinformationandsettingupthestudyplancanbedividedup.Inbetweenstudysessions,youcandiscusswithyourteammatestheconceptsthatyou’reallstudyingandquizeachotheronthedetails. Just be sure that your teammates are as serious about the test as you are. If you find thatyour study time is being replaced with social time, you might need to find a new team.

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3Copyright © Mometrix Media. You have been licensed one copy of this document for personal use only. Any other reproduction orredistribution is strictly prohibited. All rights reserved.SecretKey#2–MakeYourStudyingCountYou’redevotingalotoftimeandefforttopreparingforthistest,soyouwanttobeabsolutelycertainitwillpayoff.Thismeansdoingmorethanjustreadingthecontentandhopingyoucanrememberitontestday.It’simportanttomakeeveryminuteofstudycount.Therearetwomainareasyoucanfocusontomakeyourstudyingcount.RetentionItdoesn’tmatterhowmuchtimeyoustudyifyoucan’trememberthematerial.Youneedtomakesureyouareretainingtheconcepts.Tocheckyourretentionoftheinformationyou’relearning,tryrecallingitatlatertimeswithminimalprompting.Trycarryingaroundflashcardsandglanceatoneortwofromtimetotimeoraskafriendwho’salsostudyingforthetesttoquizyou.Toenhanceyourretention,lookforwaystoputtheinformationintopracticesothatyoucanapplyitratherthansimplyrecallingit.Ifyou’reusingtheinformationinpracticalways,itwillbemucheasiertoremember.Similarly,ithelpstosolidifyaconceptinyourmindifyou’renotonlyreadingittoyourselfbutalsoexplainingittosomeoneelse.Askafriendtoletyouteachthemaboutaconceptyou’realittleshakyon(orspeakaloudtoanimaginaryaudienceifnecessary).Asyoutrytosummarize,define,giveexamples,andansweryourfriend’squestions,you’llunderstandtheconceptsbetterandtheywillstaywithyoulonger.Finally,stepbackforabigpictureviewandaskyourselfhoweachpieceofinformationfitswiththewholesubject.Whenyoulinkthedifferentconceptstogetherandseethemworkingtogetherasawhole,it’seasiertoremembertheindividualcomponents.Finally,practiceshowingyourworkonanymulti-stepproblems,evenifyou’rejuststudying.Writingouteachstepyoutaketosolveaproblemwillhelpsolidifytheprocessinyourmind,andyou’llbemorelikelytorememberitduringthetest.ModalityModalitysimplyreferstothemeansormethodbywhichyoustudy.Choosingastudymodalitythatfitsyourownindividuallearningstyleiscrucial.Notwopeoplelearnbestinexactlythesameway,soit’simportanttoknowyourstrengthsandusethemtoyouradvantage.Forexample,ifyoulearnbestbyvisualization,focusonvisualizingaconceptinyourmindanddrawanimageoradiagram.Trycolor-codingyournotes,illustratingthem,orcreatingsymbolsthatwilltriggeryourmindtorecallalearnedconcept.Ifyoulearnbestbyhearingordiscussinginformation,findastudypartnerwholearnsthesamewayorreadaloudtoyourself.Thinkabouthowtoputtheinformationinyourownwords.Imaginethatyouaregivingalectureonthetopicandrecordyourselfsoyoucanlistentoitlater.Foranylearningstyle,flashcardscanbehelpful.Organizetheinformationsoyoucantakeadvantageofsparemomentstoreview.Underlinekeywordsorphrases.Usedifferentcolorsfordifferentcategories.Mnemonicdevices(suchascreatingashortlistinwhicheveryitemstartswiththesameletter)canalsohelpwithretention.Findwhatworksbestforyouanduseittostoretheinformationinyourmindmosteffectivelyandeasily.

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4Copyright © Mometrix Media. You have been licensed one copy of this document for personal use only. Any other reproduction orredistribution is strictly prohibited. All rights reserved.SecretKey#3–PracticetheRightWayYoursuccessontestdaydependsnotonlyonhowmanyhoursyouputintopreparing,butalsoonwhetheryoupreparedtherightway.It’sgoodtocheckalongthewaytoseeifyourstudyingispayingoff. Oneofthemosteffectivewaystodothisisbytakingpracticeteststoevaluateyourprogress.Practicetestsareusefulbecausetheyshowexactlywhereyouneedtoimprove.Everytime you take a practice test, payspecialattentiontothesethreegroupsofquestions:The questions you got wrongThe questions you had to guess on, even if you guessedrightThe questions you found difficult or slow to workthroughThiswillshowyouexactlywhatyourweakareasare,andwhereyouneedtodevotemorestudytime.Askyourselfwhyeachofthesequestionsgaveyoutrouble. Wasitbecauseyoudidn’tunderstandthematerial? Was it because you didn’t remember thevocabulary? Do you need morerepetitions on this type of question to build speed and confidence? Dig into those questions andfigureouthowyou canstrengthenyourweakareasasyougobacktoreviewthematerial.Additionally,manypracticetestshaveasectionexplainingtheanswerchoices.Itcanbetemptingtoreadtheexplanationandthinkthatyounowhaveagoodunderstandingoftheconcept.However,anexplanationlikelyonlycoverspartofthequestion’sbroadercontext.Eveniftheexplanationmakesperfectsense,go back and investigateeveryconceptrelatedtothequestionuntilyou’repositiveyouhaveathoroughunderstanding.Asyougoalong,keepinmindthatthepracticetestisjustthat:practice.Memorizingthesequestionsandanswerswillnotbeveryhelpfulontheactualtestbecauseitisunlikelytohaveanyofthesameexactquestions.Ifyouonlyknowtherightanswerstothesamplequestions,youwon’tbepreparedfortherealthing.Study the conceptsuntilyouunderstandthemfully,andthenyou’llbeabletoansweranyquestionthatshowsuponthetest.It’simportanttowaitonthepracticetestsuntilyou’reready.Ifyoutakeatestonyourfirstdayofstudy,youmaybeoverwhelmedbytheamountofmaterialcoveredandhowmuchyouneedtolearn.Workuptoitgradually.Ontestday,you’llneedtobepreparedforansweringquestions,managingyourtime,andusingthetest-takingstrategiesyou’velearned.It’salottobalance,likeamentalmarathonthatwillhaveabigimpactonyourfuture.Like training for a marathon, you’ll need to start slowly and work your wayup. When test day arrives, you’ll be ready.Startwiththestrategiesyou’vereadinthefirsttwoSecretKeys—planyourcourseandstudyinthewaythatworksbestforyou.Ifyouhavetime,considerusingmultiplestudyresourcestogetdifferentapproachestothesameconcepts.Itcanbehelpfultoseedifficultconceptsfrommorethanoneangle.Thenfindagoodsourceforpracticetests.Manytimes,thetestwebsitewillsuggestpotentialstudyresourcesorprovidesampletests.

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5Copyright © Mometrix Media. You have been licensed one copy of this document for personal use only. Any other reproduction orredistribution is strictly prohibited. All rights reserved.Practice Test StrategyIf you’re able to find at least three practice tests, we recommend this strategy:UNTIMED ANDOPEN-BOOKPRACTICETake the first test with no time constraints and with your notes and study guide handy. Take yourtime and focus on applying the strategies you’ve learned.TIMED ANDOPEN-BOOKPRACTICETake the second practice test open-book as well, but set a timer and practice pacing yourself tofinish in time.TIMED ANDCLOSED-BOOKPRACTICETake any other practice tests as if it were test day. Set a timer and put away your study materials.Sit at a table or desk in a quiet room, imagine yourself at the testing center, and answer questions asquickly and accurately as possible.Keep repeating timed and closed-book tests on a regular basis until you run out of practice tests orit’s time for the actual test. Your mind will be ready for the schedule and stress of test day, andyou’ll be able to focus on recallingthe material you’ve learned.

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