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Human Relations For Career And Personal Success: Concepts, Applications, And Skills , 9th Edition Test Bank

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    Exam Name___________________________________ MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1) Long - term research with couples suggests that successful couples 1) A) say no frequently to each other. B) make many mocking jokes about each other. C) freely criticize each other. D) look for ways to emphasize the positive. Answer: D Explanation: A) B) C) D) 2) Similar to the field of organization behavior, human relations. 2) A) provides ways to get information about people's private lives. B) shows management how to get what they want from their employees. C) studies individuals and groups in organizations. D) applies specific techniques for dealing with all employees in the same way. Answer: C Explanation: A) B) C) D) 3) In the modern workplace, creativity is 3) A) expected most from people in technical positions. B) less important because executives prefer not to take risks. C) centralized into special departments like research and development. D) expected from all type of workers. Answer: D Explanation: A) B) C) D) 4) A major purpose of feedback is to tell a person 4) A) how well he or she has performed. B) when it is time to enhance self - esteem. C) how well he or she communicates the true self. D) the difference between right and wrong. Answer: A Explanation: A) B) C) D) 1

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    5) A basic premise of the model behind the Johari Window is that we can improve our personal and professional relationships through 5) A) peeking into the lives of people we admire. B) exploring windows of opportunity. C) looking into the future. D) understanding ourselves in depth. Answer: D Explanation: A) B) C) D) 6) Industrial humanism is widely practiced today through such things as 6) A) random drug testing. B) flexible work arrangements and benefits. C) threatening employees. D) requiring employees to divulge information about their personal lives. Answer: B Explanation: A) B) C) D) 7) An unsatisfying job often leads to 7) A) substantial stress for the job holder. B) an improvement in a marital relationship. C) major improvements in mental health. D) major improvements in physical health. Answer: A Explanation: A) B) C) D) 8) A study about the self - evaluation of college students found that the students 8) A) overrated their generosity in dealing with others. B) rated themselves highly only when surrounded by students they perceived to be inferior. C) were unwilling to help others did not fit their self - image. D) underrated their generosity in dealing with others. Answer: A Explanation: A) B) C) D) 2

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    9) An assumption of Theory X is that 9) A) the average person enjoys work. B) employees do not value job security. C) most employees must be coerced to work hard. D) employees enjoy responsibility. Answer: C Explanation: A) B) C) D) 10) An assumption of Theory Y is that 10) A) threat of punishment is the best way to get effort from employees. B) threat of punishment is not necessary to get effort from employees. C) most employees are not capable of accepting responsibility. D) commitment has no relationship to rewards. Answer: B Explanation: A) B) C) D) 11) Emile is studying human relations in college. One benefit Emile will likely gain is to improve his 11) A) sales forecasting techniques. B) business process improvement techniques. C) ability to manipulate others. D) effectiveness in dealing with people. Answer: D Explanation: A) B) C) D) 12) A major implication of the Hawthorne study was 12) A) employees are more responsive to pressures from co - workers than to control by the boss. B) employees are motivated by social needs. C) employees desire rewarding on - the - job relationships. D) all of the above. Answer: D Explanation: A) B) C) D) 3

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    13) The term developmental opportunity in a performance evaluation system refers to a(n) 13) A) area of needed improvement. B) chance to take over for the manager for awhile. C) area of outstanding strength. D) chance to get promoted. Answer: A Explanation: A) B) C) D) 14) With respect to accomplishing work, the modern workplace emphasizes 14) A) low expectations for personal productivity. B) not depending on others to accomplish work. C) conformity in thinking rather than creativity. D) teamwork and collaboration. Answer: D Explanation: A) B) C) D) 15) The focus of Frederick Taylor's theory of scientific management was on scientific methods to 15) A) improve products from companies. B) increase individual worker's productivity. C) make employees get along with each other. D) stop gossip in the workplace. Answer: B Explanation: A) B) C) D) 16) A cultural difference observed about self - evaluation is that 16) A) East Asians rarely think of improving themselves. B) North Americans tend to underestimate their abilities C) East Asians tend to overestimate their abilities. D) North Americans tend to overestimate their abilities. Answer: D Explanation: A) B) C) D) 4

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    17) Sherri wants to protect her position as an information technology specialist from being sent to another country. A recommended approach for Sherri is to 17) A) develop valuable personal contacts in accomplishing her work. B) learn as much new software as feasible. C) work a few extra hours per week. D) volunteer for a pay cut. Answer: A Explanation: A) B) C) D) 18) Brain research suggests that the self 18) A) is located in the back of the brain. B) begins to disappear as a person ages. C) is located in the front of the brain. D) is the sum of the brain's individual components. Answer: D Explanation: A) B) C) D) 19) The blind area in the Johari Window consists of information others 19) A) want to hide from us because it is so embarrassing. B) use to make us feel defensive. C) are aware of but we cannot see in ourselves. D) cannot see but we are clearly aware of. Answer: C Explanation: A) B) C) D) 20) What the person is communicating about himself or herself is contained in the 20) A) private self. B) overall self - concept. C) self - knowledge questionnaire. D) public self. Answer: D Explanation: A) B) C) D) 5

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    21) In the Hawthorne studies, worker productivity 21) A) increased with greater illumination but decreased with less illumination. B) increased with less illumination but decreased with greater illumination. C) decreased with both greater and less illumination. D) increased with both greater and less illumination. Answer: D Explanation: A) B) C) D) 22) The purpose of peer evaluation is for 22) A) supervisors to keep close tabs on workers. B) coworkers to contribute to the evaluation of each other. C) coworkers to assume responsibility for the evaluation of each other. D) workers to compete heavily with each other. Answer: B Explanation: A) B) C) D) 23) Company executive Julie believes that paying more attention to the human element in the work place improves business because 23) A) people work harder when they have greater control over their work environment. B) it can be used to manipulate customers. C) employees want everyone to be treated exactly the same in the workplace. D) it can be used to control employees. Answer: A Explanation: A) B) C) D) 24) From the standpoint of management, human relations is quite important because it contributes to 24) A) control over employees. B) organizational effectiveness. C) higher turnover of employees. D) uniformity among the workers. Answer: B Explanation: A) B) C) D) 6

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    25) Bill suffers from chronic job dissatisfaction. It is likely that 25) A) Bill's life satisfaction will be unaffected. B) Bill will get used to it. C) Bill's personal life satisfaction will improve. D) Bill's life satisfaction will begin to decline. Answer: D Explanation: A) B) C) D) TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false. 26) Brain research suggests that the self is the sum of the brain's subsystems. 26) Answer: True False Explanation: 27) Information about people in general has limited value in improving self - understanding. 27) Answer: True False Explanation: 28) One way of minimizing self - evaluation traps is to search for honest and objective feedback from others to help in your evaluation. 28) Answer: True False Explanation: 29) Employee performance and behavior is influenced by only factors related to themselves and the job. Factors related to the organization and the manager have little effect on employee performance. 29) Answer: True False Explanation: 30) The development of cross - cultural skills has become less important as long as the worker knows how to use software that translates one language into another. 30) Answer: True False Explanation: 31) The hidden area of the Johari Window contains information known to us about ourselves but is hidden from others. 31) Answer: True False Explanation: 32) The human relations movement was supported by the philosophy of industrial humanism. 32) Answer: True False Explanation: 33) People who have a silo mentality want to stand out by cooperating fully with workers from other places in the company. 33) Answer: True False Explanation: 7

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    34) Nikki knows how to deal effectively with others and get things accomplished on the job, so it is likely she can use the same skills to enhance her personal life. 34) Answer: True False Explanation: 35) People who have low job satisfaction tend to live as long as those who have high job satisfaction. 35) Answer: True False Explanation: 36) One of the self - evaluation traps is that people tend to rely too heavily on the perceptions of others in forming their self - evaluation. 36) Answer: True False Explanation: 37) Scientific management proposed that all workers be paid the same, despite their level of productivity. 37) Answer: True False Explanation: 38) The purpose of human relations is to manipulate other people to your advantage. 38) Answer: True False Explanation: 39) In comparison to East Asians, North Americans tend to be quite modest when making self - evaluations. 39) Answer: True False Explanation: 40) Self - understanding is an important starting point in developing good human relations. 40) Answer: True False Explanation: 41) Feedback is any information that indicates the level of your performance. 41) Answer: True False Explanation: 42) The purpose of the Johari Window is to identify characteristics about yourself that others might think are strengths. 42) Answer: True False Explanation: 43) The private self is the most distorted version of the self. 43) Answer: True False Explanation: 44) Terry is terrified of talking in front of groups, even among coworkers. A developmental opportunity for Terry is to overcome his fear of public speaking. 44) Answer: True False Explanation: 8

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    45) A key Theory X assumption about human behavior is that the average employee enjoys work considerably, and looks for opportunities to contribute heavily to his or her employer. 45) Answer: True False Explanation: 46) Theory Y has prompted managers to grant more freedom to employees who are well - motivated and talented. 46) Answer: True False Explanation: 47) The virtual workplace increases the importance of being able to work well with people who you rarely ever see. 47) Answer: True False Explanation: 48) According to research, students tend to overestimate how generous and selfless they will be in dealing with others. 48) Answer: True False Explanation: 49) Human relations is the art of using systematic knowledge about human behavior to improve personal, job, and career effectiveness. 49) Answer: True False Explanation: 9

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    Answer Key Testname: C1 1) D 2) C 3) D 4) A 5) D 6) B 7) A 8) A 9) C 10) B 11) D 12) D 13) A 14) D 15) B 16) D 17) A 18) D 19) C 20) D 21) D 22) B 23) A 24) B 25) D 26) TRUE 27) FALSE 28) TRUE 29) FALSE 30) FALSE 31) TRUE 32) TRUE 33) FALSE 34) TRUE 35) FALSE 36) FALSE 37) FALSE 38) FALSE 39) FALSE 40) TRUE 41) TRUE 42) FALSE 43) FALSE 44) TRUE 45) FALSE 46) TRUE 47) TRUE 48) TRUE 49) TRUE 10

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    Exam Name___________________________________ MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1) Self - esteem is the experience of feeling 1) A) like you are better than other people. B) over confident. C) competent and of being worthy of happiness. D) like you are not as good as other people. Answer: C Explanation: A) B) C) D) 2) Ashley, a pet - food brand manager, displays self - efficacy when she says 2) A) "I am going to delegate the job of getting our new bird feed into the Bronx Zoo." B) "I feel good about myself today." C) "Should we really be selling bird food to the zoo?" D) "I am certain we will get our new line of bird feed into the Bronx Zoo." Answer: D Explanation: A) B) C) D) 3) A major contributor to self - confidence is 3) A) receiving positive feedback from others. B) losing out in competition to people more talented than oneself. C) receiving negative feedback from others. D) setting low goals for oneself. Answer: A Explanation: A) B) C) D) 4) While turning in peak performance, Adam is experiencing a mental state referred to as 4) A) excited. B) high. C) flow. D) running. Answer: C Explanation: A) B) C) D) 1

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    5) Self - esteem results from 5) A) accomplishing worthwhile activities and feeling proud of the accomplishments. B) having a big ego. C) constantly being praised for every little accomplishment. D) expecting to be "perfect" all of the time. Answer: A Explanation: A) B) C) D) 6) Being too self - confident may lead a person to 6) A) ignore potential problems. B) become to dependent on suggestions from others. C) long periods of depression. D) strive for perfection in solving problems. Answer: A Explanation: A) B) C) D) 7) Priscilla frequently engages in negative self - talk which can be a problem because it 7) A) raises group morale. B) confuses group members. C) triggers emotional illness. D) lowers group morale. Answer: D Explanation: A) B) C) D) 8) A suggestion offered for developing your self - esteem is to 8) A) collect negative feedback about yourself so you know where to improve. B) develop and appreciation of your strengths and accomplishments. C) carefully study people with low self - esteem. D) place yourself in many situations that lower your self - esteem Answer: B Explanation: A) B) C) D) 2

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    9) Jim evaluates his self - worth on how others perceive him. People who do what Jim does 9) A) often suffer negative mental and physical consequences. B) tend to avoid alcohol abuse and eating disorders. C) usually develop effective role models early in life. D) often experience positive mental and physical consequences. Answer: A Explanation: A) B) C) D) 10) Young adult Marvin wants to boost his self - esteem. He should probably 10) A) invite 200 people to follow him on Twitter. B) four times a day look in the mirror and say, "You're the man." C) purchase a top - fashion wardrobe for himself. D) engage in behaviors that are esteem worthy. Answer: D Explanation: A) B) C) D) 11) When taking an inventory of personal assets and accomplishments, personal assets should be related to your 11) A) vehicle and home. B) political affiliation. C) characteristics and behaviors. D) job. Answer: C Explanation: A) B) C) D) 12) Self - esteem can act as a guide for regulating social relationships because 12) A) shuts down unless you are at your best. B) your self - esteem regulates your performance in terms of etiquette. C) your self - esteem is likely to vary depending on how well you are doing. D) when you do well your self - esteem goes down. Answer: C Explanation: A) B) C) D) 13) The final step in positive self - talk is to 13) A) become arrogant. B) pat yourself on the back. C) imagine the desired outcome occurring. D) brag to your coworkers. Answer: C Explanation: A) B) C) D) 3

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    14) To achieve peak performance Beth must 14) A) totally focus on the task at hand. B) avoid input from others. C) engage in the right amount of negative self - talk. D) increase her stress level. Answer: A Explanation: A) B) C) D) 15) Leaders can facilitate self - esteem when they 15) A) push people to do better on their jobs. B) let the employees do whatever they like. C) encourage self - rewards. D) provide rewards for every task completed. Answer: C Explanation: A) B) C) D) 16) The first step in positive self - talk is to 16) A) objectively state what the troubling incident does not mean. B) objectively state the troubling incident. C) ignore troubling incidents. D) look in the mirror and praise yourself. Answer: B Explanation: A) B) C) D) 17) Visual imagery boosts self - confidence because the person 17) A) forms an image of what went wrong in the past. B) no longer has to prepare for battle. C) imagines being in control of a situation. D) visualizes asking the right questions. Answer: C Explanation: A) B) C) D) 4

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    18) A good question to ask yourself when doing positive self - talk to get past difficult times is 18) A) How can I be so stupid? B) Why did I do that? C) What can I learn from this? D) Who can I blame for this? Answer: C Explanation: A) B) C) D) 19) Bouncing back from setbacks and embarrassments is often referred to as ________ and is a major contributor to personal effectiveness. 19) A) jumping B) helping C) driving D) resilience Answer: D Explanation: A) B) C) D) 20) For Jean to develop self confidence she should 20) A) use enough negative self - talk to appear humble. B) downplay acquiring a lot of facts. C) learn to rely mostly on intuition. D) develop a base of knowledge for problem solving. Answer: D Explanation: A) B) C) D) 21) A 25 - year study if over 12,000 people found that those with high self - esteem 21) A) perform less well in their first job but improve later. B) are likely to be attain career success. C) experience less career success because they are so well - rounded. D) receive lower performance evaluations because of their arrogance. Answer: B Explanation: A) B) C) D) 22) Laura doesn't feel self - confident. A practical suggestion to help Laura feel more self - confident would be for her to 22) A) tell two friends about her low self - confidence. B) behave as if she felt confident. C) minimize situations calling for self - confidence. D) frequently repeat the message, "I am the greatest." Answer: B Explanation: A) B) C) D) 5

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